(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Detail-oriented certified pharmacy technician with expertise developed over 16 years of industry experience. Execute both clinical and retail functions proficiently to drive customer satisfaction.

  • Patient Profile Setup
  • Wholesale Ordering
  • Prescription Refill Fulfillment
  • Dispensing Medications
  • Prioritization and Organization
  • Detail-Oriented
  • Customer Service
  • Inventory Management
  • Verbal and Written Communication
  • Data Entry
  • Employee Training
University of Toledo Toledo, OH Expected in 05/2012 Bachelor of Science : Environmental Biology - GPA :
  • Majored in biology
  • Minored in chemistry
  • CPhT - Certified Pharmacy Technician
  • CSPT - Compounding Sterile Preparation Technician

Work History
Kroger - Senior Certified Pharmacy Technician
Meridian, ID, 07/2017 - Current
  • Serves as department resource and technical specialist on daily tasks
  • Regularly mentors and trains staff on technical skills
  • Assures that medications and supplies are provided to the customer in an accurate and timely manner in compliance with standard procedures, Joint Commission, State Department of Health, and other regulatory standards
  • Member of department Operations Committee
  • Communicates with patients, their families, other hospital employees and departments in a positive and professional manner
  • Assisted in transition to new automated medication dispenser throughout hospital
  • Manage inventories, rotate stock, remove expired or damaged drug products and resolve discrepancies in drug counts
  • Counts, measures, and compounds medications following standard procedures.
  • Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
  • Restocked automated medication dispensing equipment.
Healthcare Partners - Certified Pharmacy Technician
Sun City, AZ, 09/2008 - 07/2017
  • Accountable for accurate, timely preparation, processing and resolution of issues regarding medical insurance claim forms and records.
  • Stocked, labeled and inventoried medication and supplies to keep accurate records.
  • Assisted with transitional training of technicians in new Rx processing systems.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions
  • Established and updated patient profiles, medications and insurance details.
  • Supervised inventory levels to maintain adequate supply of medications and medical supplies.
  • Ordered, received and verified daily incoming drug and supply inventories, reported discrepancies and logged items into inventory system.
  • Received, reviewed, dispensed and labeled over 300 prescriptions daily.
Wellstar Health System - Lead Certified Pharmacy Technician
Woodstock, GA, 01/2006 - 01/2008
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Generated prescription labels, verifying accuracy of patient and medication information.
  • Processed over 250 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Managed opening and closing duties for pharmacy.
  • Responsible for creating weekly schedule ensuring appropriate coverage.
BRODER BROS. COMPANY - Customer Service Representative, Inside Sales Representative
City, STATE, 01/2002 - 01/2006
  • Responsible for providing excellent customer service while transacting rapid and accurate phoned-in sales orders.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Emphasized product features based on analysis of customers' needs.
  • Answered customers' questions regarding products, prices and availability.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Member of ASHP

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School Attended

  • University of Toledo

Job Titles Held:

  • Senior Certified Pharmacy Technician
  • Certified Pharmacy Technician
  • Lead Certified Pharmacy Technician
  • Customer Service Representative, Inside Sales Representative


  • Bachelor of Science

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