Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Possess excellent attention to detail; verbal and written communication skills. Friendly, professional, responsible, responsive, a team player and solutions driven. Extensive training and knowledge in all facets of the collections industry. Managed multi million dollar portfolios and worked directly with attorneys on customer solutions and recovery. High achiever, comfortable working in a team setting as well as individually with no supervision. Strive to exceed above and beyond expectations at all times while maintaining 100% compliance and proper knowledge of all up to date collections laws as with the FDCPA/Witness. Extensive skip tracing/investigations experience. Maintained and exceeded monthly goals every month; was continuously recognized and rewarded via paid trips, awards as well as receiving the 5 Star award on numerous occasions which entailed the CEO presenting me with checks for 5K each time above my monthly bonuses. Overall, passion for working with clients/customers on real time financial solutions.

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
Bad Debt Mortgage Services, 03/2011 to 04/2014
BluegroundSan Francisco, CA,
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Created agendas and communication materials for team meetings.
  • Leveraged financial spreadsheets to input and compile data gathered from various sources.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Senior Collections Specialist, 06/2001 to 04/2014
HSBC Finance CorporationCity, STATE,
  • Reconciled financial accounts using standardized collections software including Accurint.
  • Managed all payments processing, invoicing and collections tasks.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Created highly organized filing system for account documents resulting in increased efficiency.
  • Compiled financial data for and drafted billing reports to inform stakeholders.
  • Handled past due accounts, including collections and status reports.
  • Executed account updates and noted account information in company data systems.
  • Developed strong professional rapport with vendors and clients.
  • Created agendas and communication materials for team meetings.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Processed invoice payments and recorded information in account database.
Education and Training
High School Diploma: , Expected in 06/1998
Granby High School - Norfolk, VA
GPA:

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Resume Overview

School Attended

  • Granby High School

Job Titles Held:

  • Bad Debt Mortgage Services
  • Senior Collections Specialist

Degrees

  • High School Diploma

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