Possess excellent attention to detail; verbal and written communication skills. Friendly, professional, responsible, responsive, a team player and solutions driven. Extensive training and knowledge in all facets of the collections industry. Managed multi million dollar portfolios and worked directly with attorneys on customer solutions and recovery. High achiever, comfortable working in a team setting as well as individually with no supervision. Strive to exceed above and beyond expectations at all times while maintaining 100% compliance and proper knowledge of all up to date collections laws as with the FDCPA/Witness. Extensive skip tracing/investigations experience. Maintained and exceeded monthly goals every month; was continuously recognized and rewarded via paid trips, awards as well as receiving the 5 Star award on numerous occasions which entailed the CEO presenting me with checks for 5K each time above my monthly bonuses. Overall, passion for working with clients/customers on real time financial solutions.
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