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Senior Audio Visual Engineer Resume Example

Resume Score: 60%

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SENIOR AUDIO VISUAL ENGINEER
Professional Summary
Skills
Work History
Senior Audio Visual Engineer, 03/2003 to Current
Foley Hoag LLP – 155 Seaport Blvd

Lead Videoconferencing Engineer:

  • Management of Cisco endpoints and infrastructure appliances.
  • Works directly with Vendors to negotiate contracts and support costs.
  • Oversees design and installation of new implementations.
  • Backs up the Firm's UC \ Cisco phone engineer with voip phone implementation and assistance.

Webcasting and Collaborative Solutions Management.

  • Manages collaborative meeting events using tools from Zoom Conferencing,  Go to Meeting and Join.Me platforms.  
  •  Manages, records and edits Firm webinars for the firm's Marketing Department. ·        

Audio conferencing:

  •  Manages Firm licenses for Soundpath Audio Conferencing.
  • Works with vendor sales team to negotiate contracts.

Support Specialist, Foley Hoag LLP – 155 Seaport Blvd, Boston, Ma 02110

 Management of  Firm Videoconference platform, responsibilities include:

  •  Scheduling of Firm resources to meet end user requirements.  
  • Working with Vendors  to manage system performance and maintenance.  
  • Coordination of internal staff as well as 3 external service providers to migrate Firm Videoconference platform from ISDN to IP.
  • Responsible for Firm Web casting initiative.
  •  Led initiative with Marketing Staff and external vendors to research hosted web cast platform as well as HD camera capable of interfacing with Firm Videoconference system.
  • Currently responsible for testing and implementation of Web casting sessions for Firm use.
  • Troubleshooting and support of all firm software, particularly Microsoft Office XP and Windows XP related issues for time critical matters.
  • Backup to Systems Group of Blackberry and Desktop related support issues.

Desktop Support Analyst, 04/2002 to 12/2002
Gadsby Hannah LLP – 225 Franklin Street, Boston, Ma 02110
  •  Provided direct support to firm personnel in resolution of hardware and software issues in a Microsoft Windows XP platform including document creation and troubleshooting, printing, user profile and network connectivity issues. ·        
  • Responsibility for management, acquisition and troubleshooting of firm Blackberry. Oversaw search and implementation of 3rd party products for the Blackberry Wireless platform. ·        
  • Troubleshooting and analysis of firm hardware as well as management of vendor relations for replacements and repairs.
Desktop Analyst , 04/2000 to 05/2002
Mintz, Levin, Cohn, Ferris, Glovsky & Popeo, P.C. – 1 Financial Plaza, Boston, Ma 02110
  • Provided critical second level support to firm staff both in and out of office. ·        
  • Troubleshooting and analysis of software and hardware integration and usage issues in a Microsoft Windows 2000 environment as well as assisted in firmwide upgrade to Windows 2000.
  • Managed firm inventory of 600 laptops as well as diagnosis, repair and vendor returns.
  • Worked with Firm Records Department to integrate barcode scanning hardware with Elite for Windows Financial and Records management products.
Senior Helpdesk Support, 03/1999 to 04/2000
Mintz, Levin, Cohn, Ferris, Glovsky & Popeo, P.C. – 1 Financial Center, Boston, Ma 02111
  • Provided first level, time critical support to firm users.
  • Created a Help Desk "Bible" documenting department policies, procedures and technologies as well as service level agreements.
  • Assisisted with interviewing and hiring of departmental staff
User Support Specialist, 04/1997 to 03/1999
Ropes & Gray – 1 International Place, Boston, Ma 02111
  •  Assisted attorneys and secretarial staff with document production and troubleshooting, print service issues and document storage and recovery problems on an urgent basis.
  •  Managed configuration, support and troubleshooting of firm laptop resources.
  • Assisted in firm upgrade to Windows 95 platform.
Accounts Payable Assistant, 08/1996 to 04/1997
Ropes & Gray – 1 International Place, Boston, Ma 02111

Financial Records Administrator, 12/1994 to 08/1996
Ropes & Gray – 1 International Place, Boston, Ma 02111

Services Coordinator, 05/1989 to 12/1994
Ropes & Gray – 1 International Place, Boston, Ma 02111

Education
Bachelor of Arts: Jazz Composition, 1988
Berklee College of Music - Boston, Ma
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Resume Overview

Companies Worked For:

  • Foley Hoag LLP
  • Gadsby Hannah LLP
  • Mintz, Levin, Cohn, Ferris, Glovsky & Popeo, P.C.
  • Ropes & Gray

School Attended

  • Berklee College of Music

Job Titles Held:

  • Senior Audio Visual Engineer
  • Support Specialist
  • Desktop Support Analyst
  • Desktop Analyst
  • Senior Helpdesk Support
  • User Support Specialist
  • Accounts Payable Assistant
  • Financial Records Administrator
  • Services Coordinator

Degrees

  • Bachelor of Arts : Jazz Composition , 1988

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