Senior Audio Visual Engineer, 03/2003 to Current
Foley Hoag LLP – 155 Seaport Blvd
Lead Videoconferencing Engineer:
- Management of Cisco endpoints and infrastructure
appliances.
- Works directly with Vendors to negotiate contracts and
support costs.
- Oversees design and installation of new implementations.
- Backs up the Firm's UC \ Cisco phone engineer with voip
phone implementation and assistance.
Webcasting and Collaborative Solutions Management.
- Manages collaborative meeting events using tools from
Zoom Conferencing, Go to Meeting and
Join.Me platforms.
- Manages, records and edits Firm webinars for the firm's
Marketing Department.
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Audio conferencing:
- Manages Firm licenses for Soundpath Audio Conferencing.
- Works with vendor sales team to negotiate contracts.
Support Specialist, Foley Hoag LLP – 155 Seaport Blvd, Boston, Ma 02110
Management of
Firm Videoconference platform, responsibilities include:
- Scheduling of Firm resources to meet end user
requirements.
- Working with Vendors
to manage system performance and maintenance.
- Coordination of internal staff as well as 3 external
service providers to migrate Firm Videoconference platform from ISDN to IP.
- Responsible for Firm Web casting initiative.
- Led initiative with Marketing Staff and external
vendors to research hosted web cast platform as well as HD camera capable of interfacing
with Firm Videoconference system.
- Currently responsible for testing and implementation of
Web casting sessions for Firm use.
- Troubleshooting and support of all firm software,
particularly Microsoft Office XP and Windows XP related issues for time
critical matters.
- Backup to Systems Group of Blackberry and Desktop
related support issues.
Desktop Support Analyst, 04/2002 to 12/2002
Gadsby Hannah LLP – 225 Franklin Street, Boston, Ma 02110
- Provided direct support to firm personnel in resolution
of hardware and software issues in a Microsoft Windows XP platform including
document creation and troubleshooting, printing, user profile and network
connectivity issues.
·
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Responsibility for management, acquisition and
troubleshooting of firm Blackberry. Oversaw search and implementation of 3rd
party products for the Blackberry Wireless platform.
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- Troubleshooting and analysis of firm hardware as well
as management of vendor relations for replacements and repairs.
Desktop Analyst , 04/2000 to 05/2002
Mintz, Levin, Cohn, Ferris, Glovsky & Popeo, P.C. – 1 Financial Plaza, Boston, Ma 02110
- Provided critical second level support to firm staff both
in and out of office.
·
- Troubleshooting and analysis of software and hardware
integration and usage issues in a Microsoft Windows 2000 environment as well as
assisted in firmwide upgrade to Windows 2000.
- Managed firm
inventory of 600 laptops as well as diagnosis, repair and vendor returns.
- Worked with Firm Records Department to integrate
barcode scanning hardware with Elite for Windows Financial and Records
management products.
Senior Helpdesk Support, 03/1999 to 04/2000
Mintz, Levin, Cohn, Ferris, Glovsky & Popeo, P.C. – 1 Financial Center, Boston, Ma 02111
- Provided first level, time critical support to firm
users.
- Created a Help Desk "Bible" documenting
department policies, procedures and technologies as well as service level
agreements.
- Assisisted with interviewing and hiring of
departmental staff
User Support Specialist, 04/1997 to 03/1999
Ropes & Gray – 1 International Place, Boston, Ma 02111
- Assisted attorneys and secretarial staff with document
production and troubleshooting, print service issues and document storage and
recovery problems on an urgent basis.
- Managed configuration, support and troubleshooting of
firm laptop resources.
- Assisted in firm upgrade to Windows 95 platform.
Accounts Payable Assistant, 08/1996 to 04/1997
Ropes & Gray – 1 International Place, Boston, Ma 02111
Financial Records Administrator, 12/1994 to 08/1996
Ropes & Gray – 1 International Place, Boston, Ma 02111
Services Coordinator, 05/1989 to 12/1994
Ropes & Gray – 1 International Place, Boston, Ma 02111
