Senior Audio Visual Engineer Resume Example

 Management of  Firm Videoconference platform, responsibilities include:

•  Scheduling of Firm resources to meet end user requirements.  

• Working with Vendors  to manage system performance and maintenance.  
• Coordination of internal staff as well as 3 external service providers to migrate Firm Videoconference platform from ISDN to IP.
• Responsible for Firm Web casting initiative.
•  Led initiative with Marketing Staff and external vendors to research hosted web cast platform as well as HD camera capable of interfacing with Firm Videoconference system.
• Currently responsible for testing and implementation of Web casting sessions for Firm use.
• Troubleshooting and support of all firm software, particularly Microsoft Office XP and Windows XP related issues for time critical matters.
• Backup to Systems Group of Blackberry and Desktop related support issues.
  

•  Provided direct support to firm personnel in resolution of hardware and software issues in a Microsoft Windows XP platform including document creation and troubleshooting, printing, user profile and network connectivity issues. ·        
• Responsibility for management, acquisition and troubleshooting of firm Blackberry. Oversaw search and implementation of 3rd party products for the Blackberry Wireless platform. ·        
• Troubleshooting and analysis of firm hardware as well as management of vendor relations for replacements and repairs.
  

• Provided critical second level support to firm staff both in and out of office. ·        
• Troubleshooting and analysis of software and hardware integration and usage issues in a Microsoft Windows 2000 environment as well as assisted in firmwide upgrade to Windows 2000.
• Managed firm inventory of 600 laptops as well as diagnosis, repair and vendor returns.
• Worked with Firm Records Department to integrate barcode scanning hardware with Elite for Windows Financial and Records management products.
  

• Provided first level, time critical support to firm users.
• Created a Help Desk "Bible" documenting department policies, procedures and technologies as well as service level agreements.
• Assisisted with interviewing and hiring of departmental staff
  

•  Assisted attorneys and secretarial staff with document production and troubleshooting, print service issues and document storage and recovery problems on an urgent basis.
•  Managed configuration, support and troubleshooting of firm laptop resources.
• Assisted in firm upgrade to Windows 95 platform.