Dedicated and detail oriented customer service professional with excellent training, communication,
and quality assurance skills. Well versed in team motivation strategies and safety awareness programs
with focus on creating a positive and cooperative environment.
Internal investigations, external theft apprehensions, register exception reporting, operational auditing, report writing, cash over and short tracking, alarm control and CCTV maintenance, safety team mentor and advisor, shrink committee member.
April 2015 to October 2015
SanipacEugene, ORCustomer Service Representative
Customer assistance with residential and commercial accounts, assist with service issues, payments and adjustments, customer assistance via email, event development and coordination which included a Driver Appreciation Day, Team Spirit Days, and potlucks for morale boosters.
April 2010 to September 2014
Lisa R. HaasOak Harbor, WAInternal Commercial Customer Service Lead
Direct support to commercial and residential customer service representatives in regards to escalated calls, customer service with specific focus on conflict resolution, extensive computer work with Microsoft Excel and Word, account maintenance, payments and adjusting, commercial sales, extensive correspondence with customers via email in regards to company policies and service issues, team and individual coaching's, onsite and corporate trainings, call quality monitoring, call queue metrics, attendance tracking, scheduling, creating unique and ongoing motivational techniques to empower representatives, created and implemented the safety program, coordinated drills and safety scenario's, and conducted safety audits.
September 2009 to April 2010
K-MartMarysville, WALoss Prevention Manager
Internal/external theft investigations and apprehensions, maintained inventory control processes, budget preparation, safety team leader, cash over and short auditing, incident report writing, investigation of refund fraud, analyzed void discrepancy reports, installed and maintained the CCTV system, responsible for alarm controls, implemented a shrink committee, indirect supervision and training of up to 100 employees.
September 2005 to September 2009
Karuk TribeYreka, CASecurity and Emergency Services Director
Solely implemented the Karuk Security Program, solely implemented the safety program for the Yreka Housing Authority, wrote and designed the Karuk Security Manual, partnered with Yreka Police department to offer programs aimed at community crime prevention on tribal lands, implemented and managed the Karuk Neighborhood Watch program, assisted Yreka Police department with enforcement and training, patrolled tribal lands and enforced tribal policies and laws, designed report templates for reporting of incidents and safety issues, developed volunteer youth groups to assist with elder care, disaster preparedness, promoting and planning of drug free activities, and together with the groups we created various landscaping projects aimed to instill a sense of pride in their home and surroundings.
May 1999 to August 2005
Lisa R. Haas Fred Meyer, Medford and Eugene ORVancouver Portland, WA ORLoss Prevention Manager
Investigation/interrogation of employees in regards to internal theft and policy violations, managed shrink reduction committee, external theft apprehensions, detailed incident reporting, operational auditing of voids, refunds, and cash discrepancies, safety team leader with focus on OSHA policies and procedures, hiring and direct management/training of 4 Loss Prevention Agents, performance appraisals, indirect training and supervision of up to 150 employees, managed staff schedules for all shifts and events to minimize overtime costs, budget preparation in conjunction with profit and loss statements, managed records and evidence control processes, alarm maintenance and access/key, key control.
Appointed to mentor peer loss prevention managers.
Received the Excellence in Execution Award for Internal Investigations, winning recipient of multiple bulletin boards aimed at positive associate engagement with loss prevention.
Skagit Community College Mt. Vernon, WABusiness Management Business Management
College of the Redwoods Skagit Community College Eureka, CA
Humboldt State University Arcata, CA Legal Investigation Certificate
auditing, budget preparation, budget preparation, Call Center, coaching, conflict resolution, Excellent Customer Service, customer service, Customer assistance, Data Collection, email, focus, hiring, inventory control, Team Leader, Legal, Loss Prevention, mentor, access, Microsoft Excel, Word, performance appraisals, Police, policies, processes, profit and loss statements, quality, report writing, report writing, reporting, Safety, sales, scheduling, supervision, Trainer, unique