senior airport services agent resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Customer service professional with 10 years of experience. To grow as a skilled and dynamic professional in a challenging role while offering my best to the organization. To apply my strong team player skills developed through work in retail and group activities. Get on well with people at all levels, easily making good working relationships. Easily understand any person & can work under pressure. Polite Passenger Service Agent with highly developed skills in enforcing airline security and safety measures. Over 3 years of experience working in airline customer service industry. Adept at announcing flight updates, accepting baggage for check-in and processing reservations. Diligent and kind with excellent customer service talents.

  • Ability to work under pressure
  • Computer Literacy (Microsoft Office)
  • Ability to learn quickly
  • Customer Service
  • Problem-Solving
  • Verbal and Written Communication
  • Data Entry
  • Upselling and Cross Selling
  • Special Needs Assistance
  • Time Management
  • Phone and Email Etiquette
  • Relationship Building
  • Team Collaboration
  • Team Leadership
  • English, Sinhalese Fluency
Senior Airport Services Agent, 05/2016 - 04/2019
Salvation Army Usa Wauwatosa, WI,
  • All duties relevant to check in passengers to their respective flights on time
  • Participating in Periodic training programs by Emirates Airline to keep up with the quality of service
  • Greeted passengers and provided boarding instructions.
  • Gave exceptional technical support and high-quality service to customers.
  • Collected baggage charges and accepted baggage for check-in.
  • Managed gate, ramp and cabin services for each flight.
  • Utilized PA system to announce departures and changes to landings.
  • Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
  • Provided clients with assistance in preparing required travel documents and forms.
  • Contact : -Human Resources Department 00971 4 436 1888
Senior Customer Service Executive, 08/2007 - 02/2015
Sri Lanka Telecom Mobitel Private Limited City, STATE,
  • Sri Lanka Telecom Mobitel is a reputed mobile service provider company in
  • Sri Lanka
  • Escalate customer complaints which need special attention to relevant departments for the purpose of identification of reasons and actions to be taken by the company
  • Improve customer relations and maintain an exceptionally high standard of service with emphasis on telephone personality
  • Ensure that customers with queries and complaints are attended to the maximum level which are resolved within the stipulated timelines
  • Ensure accurate resolutions to avoid repeat calling
  • Assisted customers with questions and resolution of issues to maintain high satisfaction ratings.
  • Contacted customers to assess needs and deliver solutions.
  • Facilitated product presentations to potential customers and delivered custom solutions for business needs.
  • Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
  • Handled escalated queries and complaints from customers and staff, sharing positive outcomes as training tools.
  • Trained new employees on company customer service policies and service level standards.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
  • Assisted customers by answering questions, addressing concerns and providing current account information.

Contact : -Contact Centre - Mobitel 0094 71 275 5777

Food Pantry Worker, 05/2020 - Current
Peoples' Resource Centre City, STATE,
  • The People’s Resource Center community exists to respond to basic human needs, promote dignity and justice, and create a future of hope and opportunity for the residents of DuPage County, Illinois
  • Sorting/ Packing rescued food, Grocery items before delivering to people who are in need of
  • Contact : -Volunteer coordinator 630-443-6910
Education and Training
Certificate: Administrative Assistant, Expected in 08/2022
Waubonsee Community College, Aurora - Aurora, IL,
Status -
  • President's List Honoree Fall 2021
  • Completed coursework in Customer Service, Introduction to Business and Office Software
  • 3.80 GPA
  • Major in Management
  • National Technical Honor Society Member
Certificate: Information Technology, Expected in 05/2021
Waubonsee Community College - Aurora, IL,
Status -
  • Completed coursework in Power point and Publisher for Business Comprehensive Word Processing, Comprehensive Access database,Comprehensive Excel spread sheets
Graduate Diploma: Business Management, Expected in 11/2014
Management School - Colombo,
Status -
Additional Information
  • HONOR AWARDS , President's List (08/2021 - 12/2021) Waubonsee Community College Based upon academic achievement in Fall semester 2021 Member of the National Technical Honor Society (02/2020 - Present) Waubonsee Community College Received membership of National Technical Honor Society based upon academic achievement of 4.0 semester grade point in Fall 2021

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Resume Overview

School Attended

  • Waubonsee Community College, Aurora
  • Waubonsee Community College
  • Management School

Job Titles Held:

  • Senior Airport Services Agent
  • Senior Customer Service Executive
  • Food Pantry Worker


  • Certificate
  • Certificate
  • Graduate Diploma

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