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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Successful law graduate and airline career professional with over 20 years of employment, human resource and aviation experience. Work Background includes airline safety investigations, human resource generalist functions, and front line leadership management.

Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Accomplishments

Experience
Senior Air Operations Safety Investigator, 08/2010 - Current
Southwest Airlines City, STATE,

* Conducts investigations of operational Safety accidents/incidents. As part of the investigation process, conducts Flight Crew debriefs, coordinated with operational departments, employee associations, government agencies, and manufacturers as appropriate. * Briefs management and senior Leadership regarding investigations, recommendations, and data trends, on a monthly basis. Briefs senior Leadership within FAA Certificate Management Office on safety program status, on a quarterly basis * Facilitated the Company investigation process as Investigator-In-Charge on several incidents and accidents classified by the National Transportation Safety Board. * Promotes Safety programs to the pilot group by publishing monthly event updates on a secured internal website, developing Safety Alerts, and contributing articles to the airline's various Safety publications. * Performs risk assessments to evaluate hazards/risks associated with daily operations and proposed procedures. * Member of the Southwest Airlines Go Team (activated for an NTSB or foreign investigative agency major investigation). Go Team role includes assisting the Flight Operations Departmental Coordinator and Southwest Airlines Witness Group representative. * Trained and supervised Flight Safety Specialist. * Represents airline at industry Safety conferences, meetings and maintains effective working relationships with industry counterparts. * Identified and analyzed flight-related event data trends. Created and administered database for collection and review of trend data. Generated and presented monthly trend reports for Leadership. * Duties included: collection and analysis of flight safety data, generated monthly trend reports for Leadership. * Evaluated 737-700 fleet events generated through the Flight Data Analysis Program. * Developed effective working relationships with Maintenance and Inflight Safety Departments in the interest of identifying risks and hazards within data trends. * Conducted full cycle recruiting for the positions of First Officer, Crew Scheduler, Senior Flight Operations Management, Crew Planner, Dispatch and Simulator Technician. Positions were of external as well as internal nature. * Arranged and facilitated multiple job fairs in the Dallas, Chicago and other Midwest cities. * Delivered weekly presentations on Southwest Culture and the Pilot Hiring Process to Higher Power Aviation School in Arlington, TX. Presented at Pilot Hiring Symposiums throughout the year as well. * Extended level of experience at negotiating salaries, moving expenses and/or company benefits for both New Hire and current employees. * Recruited and maintained hiring levels for the positions of Ramp, Operations, Customer Service, Maintenance, and Inflight. Conducted interviews and lead consensus for the positions of Station Manager, Assistant Station Manager and Regional Director. * Developed and maintained effective working relationships with Ground Operations Leadership within my acquired stations of MDW, CMH, OMA, STL, IND and DTW. * Facilitated Southwest interview training program StarQuest on a frequent basis for the purposes of training station personnel in how to facilitate a successful Southwest interview.

Southwest Airlines, Customer Service Agent/Supervisor, 06/1993 - 10/2004
SWA StarQuest Training Program City, STATE, , Chicago, Illinois, June 1993 - October 2004 * Communicated pertinent information to Passengers, Supervisors, Managers, and other outstations. * Handled passenger baggage, including, but not limited to: transfers to aircraft, loading/un-loading aircraft, locating/reporting lost baggage. * Responded accordingly to Passenger questions/complaints as necessary. * Promoted to Customer Service Supervisor in the summer of 1994 and held the position of New Hire Training Instructor for the final two years of service in Southwest Ground Operations in Chicago. * Provided New Hire Orientation and facilitated two week Customer Service Agent course prior to the New Hire's official two week training at Southwest Headquarters. * Facilitated annual HAZMAT training to all Station personnel. * Assisted the People Department in weekly interviews to fill New Hire positions within Customer Service, Ramp, Maintenance and Inflight.
Education
Masters of Aviation: Aviation, Expected in 2005
-
Embry Riddle Aeronautical University - ,
GPA:
* Masters of Aviation/Aerospace Safety Systems - Embry Riddle Aeronautical University 2005
Bachelors of Liberal Arts: Liberal Arts and Sciences, Expected in 1993
-
Purdue University West Lafayette - West Lafayette, IN
GPA:

* Bachelors of Liberal Arts and Sciences - Purdue University West Lafayette, IN 1993

Certificate: Aircraft Accident Investigation, Human Factors, Expected in 2009
-
Southern California Safety Institute - ,
GPA:
* Certificate in Aircraft Accident Investigation - Southern California Safety Institute 2009 Courses included: > Aircraft Accident Investigation > Aircraft Performance Investigation > Air Traffic Control Investigation > Human Factors for Accident Investigators > Meteorology Investigation
Certifications
Emergency Response Certificate in Aircraft Accident Investigation - Southern California Safety Institute
Professional Affiliations
of the Southwest Airlines Go Team (activated for an NTSB or foreign investigative agency major investigation). Go Team role includes assisting the Flight Operations Departmental Coordinator and Southwest Airlines Witness Group representative
Presentations
Represents airline at industry Safety conferences, meetings and maintains effective working relationships with industry counterparts Delivered weekly presentations on Southwest Culture and the Pilot Hiring Process to Higher Power Aviation School in Arlington, TX
Skills
Operations, Maintenance, Customer Service, Receptionist, Retail Sales, Training, Hazmat, Instructor, New Hire Orientation, Flight Safety, Basis, Recruiter, Faa, Publishing, Risk Assessments, Safety Programs, Transportation Safety, Witness, Collection, Data Analysis, Database, Marketing Analysis, Aviation, Benefits, Dispatch, Operations Management, Recruiting, Simulator, Simulator Technician, Emergency Response, Interviewing, Accident Investigation, Air Traffic Control, Human Factors, Aerospace, Aviation/aerospace

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Resume Overview

School Attended

  • Embry Riddle Aeronautical University
  • Purdue University West Lafayette
  • Southern California Safety Institute

Job Titles Held:

  • Senior Air Operations Safety Investigator
  • Southwest Airlines, Customer Service Agent/Supervisor

Degrees

  • Masters of Aviation
  • Bachelors of Liberal Arts
  • Certificate

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