Senior Agency PC Caregiver Resume Example Home Instead Senior Care

SENIOR AGENCY PC CAREGIVER

Professional Summary

I am a dedicated and enthusiastic prior professional Human Resource Officer/Office Assistant with 35 years of federal work experience. I am highly organized, resourceful, and extremely detail-oriented and effective in anticipating and accommodating customer needs and have a proven track record of providing exceptional customer service in fast-paced environments. I am hardworking, friendly, and have the ability to perform effectively in independent or team environments with stellar time management and multi-tasking expertise.

I believe in top-notch support to all levels and am highly efficient in providing excellent customer satisfaction no matter the type of work performed or company in which I work. I have extensive knowledge of Agency offices and procedures and have used Microsoft software and other applications and am committed to quality product output.

I offer keen attention to detail and strong decision-making skills in managing multiple tasks. I have self-motivated work ethic with ability to prioritize tasks for optimal workflow. I am meticulous when delivering a final product to customers. It must be clear, concise, understandable and be able to be interpreted/communicated in a positive manner. In regards to my writing ability, I am often called upon to review others' written products for final editing and review before submission.

I am adept with an analytical ability to spot errors and focus on complex issues and come to solvable and sometimes quick conclusions. I have demonstrated success in analytical problem solving and necessitate that need when interpreting or analyzing data. I am accuracy-driven and all data must be reviewed with a high degree of validity and precision. I am skilled at producing detailed reports via the Agency reporting database upon request.

I am successful at preparing agendas, scheduling meetings and following up on action items and at delivering key support to internal teams, customers, vendors and other stakeholders within the Agency and external elements.

I am a continuous learner and wish to continue to broaden my expertise in the administrative field in all aspects.

Skills

Administrative support to all levels
Office administration
Effective planning
Excellent verbal and written communication
Excellent collaboration skills
Excellent critical thinking skills
Extremely organized and detail-oriented
Working knowledge of Agency structure, admin processes, regulations/policies as well as protocol to external IC entities

HR policies and resources - excellent in-depth research abilities
Training and mentoring
Schedule and calendar management
Self motivated
Exceptional written and editorial skills
Able to multi-task and prioritize work
Ability to analyze and scrutinize data
Knowledge of Excel, MS Word, Powerpoint, WebTA, Cognos, Lawson, eMemo and other databases internal to government use

Work History

Senior Agency PC Caregiver, 04/2019 to Current
Home Instead Senior Care – Winchester, VA

Entrusted to handle confidential and sensitive situations in professional matter
Established nutritious meal plans and prepared daily offerings to meet patient dietary needs. Cooked meals and assisted clients with eating tasks to support healthy nutrition
Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
Replaced bandages, dressings and binders to care for wounds and encourage healing
Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff. Assisted clients with self-administered and non-self medications
Documented client behavior in terms of mental status, sleeping and eating patterns in medical record books
Assisted clients with personal requirements and supported daily hygiene needs of clients by assisting with bathing, dressing, oral hygiene care and personal grooming in private residences and facilities
Scheduled and accompanied clients to medical appointments
Applied mobility assistance knowledge to safely ambulate clients in different spaces involving varying elevations and obstacles
Recognized and reported abnormalities and/or changes in client' health status to case manager

Human Resource Officer, 03/1998 to 03/2019
Central Intelligence Agency – Washington, DC

Worked proactively with upper management and department supervisors on expected personnel demands, hiring requirements and developed forward-thinking approaches to staffing strategies and resolve all issues
Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees
Streamlined HR efficiencies, coordinated new hire orientations with Recruitment Division and provided training and mentoring for new hires
Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for any unusual processes
Oversaw promotions and position changes and handled paperwork
Coordinated employee placements and and all relevant administration processes with Department supervisors
Worked with Recruitment/Hiring Division and Department supervisors by overseeing job interviews, writing selection memos, coordinating with former office for employee start dates and reassignments
Maintained optimal staffing levels by posting/tracking vacancies and initiating recruitment and interview processes to identify qualified candidates
Assisted upper management to discover and resolve complex employee issues that affected business workflow or employee rapport. Instructed senior leaders on appropriate employee corrective steps
Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs
Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes
Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances
Adhered to all federal and state guidelines and assisted with payroll issues and worked with the Benefits Department regarding benefit issues for over 500 employees
Accurately prepared payroll and tracking data using Electron and WebTA system
Worked as effective and efficient team member while contributing to a wide and diverse group of departments and centers regarding HR projects and issue
Analyzed data on specific software reports and discussed with management before brainstorming improvements for corrective measures
Assisted customers with travel arrangements, i.e. acquiring visas and passports and using Agency internal travel software
Used internal electronic memo software for efficient writing, coordinating and expeditious routing. Produced numerous adhoc reports via excel and/or the gvt internal reporting software for self, coworkers, direct management and other centers daily or as-needed basis. When not using memo software, drafted clear, concise and professionally edited correspondence via MS Word
Responded to customer requests via telephone, email or other response mechanism effectively, proficiently, professionally and in a time-responsive manner. All responses were well researched and some discussed with management prior to response to assure accurate and correctness
Served as liaison with internal Agency and external resources on job specific requirements and assignments
Served as Program Manager of an Agency specific program on employee overseas and domestic housing allowances. Processed all applications to the program and gave one-on-one briefings, multiple staff briefings, as well as overall Agency briefings on the program specific details
Kept detailed calendars on training, meetings, interviews, appointments, etc as well as board meeting minutes of the management board approvals. Keeping track of all steps taken was key
Maintained hardcopy files on individual employees (500 to 700). All kept up-to-date until scanned into recent e-files

Intelligent Assistant, 05/1989 to 03/1998
Central Intelligence Agency – Washington, DC

Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.2
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Worked closely with manager to provide effective assistance for specific aspects of business operation.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Designed insightful and attractive video production presentations by assisting the production specialist setting up briefings for high level associates.
Designed graphics and spreadsheets for publications for presidential daily briefing and other briefings for direct management.
Assisted imagery analysts by performing satellite requirement photos for final viewing for intelligence analysis.

Clerical Assistant, 04/1984 to 05/1989
Central Intelligence Agency – Washington , DC

Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
Managed records and data transfer, ensuring traceability and improving operations through automated systems. Maintained records of material flow, compiling and organizing related data
Prepared packages for shipment, pickup and courier services for prompt delivery to customers
Helped staff complete special projects by organizing documentation and supplies to handle forecasted demands
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance and alerted staff to arrivals of scheduled appointments
Received and routed business correspondence to correct departments and staff members. Sorted and distributed office mail and recorded incoming shipments for corporate records
Provided expert clerical support to upper management by copying, faxing and filing documents. Took initiative to help upper management with special taskings and coordinate events

Education

High School Diploma: 06/1983
Strasburg High School - Strasburg, VA

Electronics Technology, 06/1983
Triplett Technical School - Mount Jackson, Virginia

Resume Overview

Companies Worked For:

Home Instead Senior Care
Central Intelligence Agency

School Attended

Strasburg High School
Triplett Technical School

Job Titles Held:

Senior Agency PC Caregiver
Human Resource Officer
Intelligent Assistant
Clerical Assistant

Degrees

High School Diploma : 06/1983
Electronics Technology , 06/1983

Senior Agency PC Caregiver Resume Example

Resume Score: 80%

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