Multi-talented and collaborative Program Administrator focused on business efficiency, operational improvements, and quality service. Experienced in overseeing wide variety of essential functions in a large organization. Analytical in optimizing productivity, efficiency and service quality across various functions. Highly organized with strengths in prioritizing tasks and managing deadlines.
Skills
Communication
Time management
Working collaboratively
Data management
Critical thinking
MS Office suite
Policy development
Vendor management
Professional Experience
01/2021 to Current
Facility Service AssistantVeterans Health Administration – Battle Creek, MI,
Utilize MAXIMO computerized maintenance management system to plan and schedule routine and non-routine maintenance and repair activities.
Track and update the status of all in progress and completed maintenance work orders in MAXIMO.
Participate in implementing methods, procedures, and techniques for improving existing or new facilities-related processes and systems
Prepare reports using appropriate application software (e.g., spreadsheet, database, word processing) to compile information for management.
Schedule short and long range facility requirements (e.g., maintenance, repair, minor construction requirements) to ensure compliance with policies and consistency with priorities.
Compose correspondence to communicate with personnel regarding maintenance and repairs on projects.
Create reoccurring reports on maintenance data for management.
Supervised the efficient management of administrative services to maximize productivity and achieve organization goals.
Successfully increased service quality through oversight and monitoring of service vendors' performance, providing feedback to vendors, ensuring timely and effective resolution to service and quality issues.
Administered company fleet program controlling the assignment of vehicles, maintaining safe, reliable and clean company vehicles while monitoring use for the most efficient of operations.
Acted as primary contact for facilities related issues, entering work orders using online work order system, coordinating repairs and maintenance, and overseeing daily execution and efficiency of routine, urgent, and emergency work orders to minimize business disruptions.
Tracked and managed office spacing, staff location assignments and maintained seating charts, floor plans, performing and submitting quarterly space audits to Global Real Estate/Space Planning.
Oversaw and performed procurement activities, including utilizing ARIBA P2P eProcurement platform to procure office/medical supplies, equipment and services, serving as System Administrator, requesting access for, and providing training to other users as required while ensuring users adhere to policies and procedures, and approved internal controls.
Chaired Safety Committee and conducted quarterly Safety Committee Meetings with department representatives, provided advisory support to management on matters relating to health, safety, and security in the workplace.
Performed oversight of security functions, including day-to-day supervision of two security guards, serving as principal contact for building/office access issues, C-Cure security system, and ensuring incident reports are filed appropriately and in a timely manner.
06/2006 to 11/2011
Fleet AdministratorTractor Supply – Alachua, FL,
Facilitated service and repair of vehicles by coordinating maintenance and repair with external vendors throughout Metra’s 6-county region, serving as liaison between repair vendors and drivers and staying updated on status to ensure vehicle’s prompt return to service.
Conferred with drivers in order to troubleshoot and determine vehicle issues and direct driver to the appropriate repair facility.
Maintained and revised, as needed, listing of repair and service vendors by geographical location, using the information to guide drivers to the closest repair vendor based on service and/or repair needs.
Achieved and maintained compliance with DOT standards through accurate maintenance of driver, equipment, and inspection records.
Performed vehicle management functions including activating/deactivating fuel cards, monitoring fuel purchases and consumption, administering vehicle use policies, and accident/incident reporting.
Assisted senior associate with identifying and assessing vehicle requirements for vehicles, and with developing vehicle features and specifications to meet the needs of user organizations.
Managed and monitored purchase contracts for expiration and funding limits to ensure compliance with contract terms, obtaining proper approvals and signatures for additional funding and extension requests.
Performed reconciliation of vendor statements, reaching out to vendors regarding issues such as outstanding balances, missing invoices, and working with AP department to resolve issues in a timely manner.
04/2005 to 05/2006
Store ManagerPopcorn Palace & Candy Emporium – City, STATE,
Effectively managed daily operations including, opening and closing store and 6 outdoor concession booths, processing daily paperwork, balancing registers, preparing deposits, and assigning responsibilities and tasks to employees with direct accountability for employee performance and operational results.
Hired, trained, evaluated performance and enforced disciplinary actions for 34 associates.
Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage through constant tracking and monitoring of inventory.
Oversaw POS operations and cash management to reduce errors.
Balanced sales, reconciled cash and credit card transactions, and made bank deposits.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Managed inventory tracking and physical inventory counts to minimize loss.
01/2001 to 01/2005
Vehicle Management & Analysis SpecialistUnited States Air Force – City, STATE,
Executed the scheduling and analysis of maintenance performed on a $69 million, 678 vehicle fleet comprised of standard and special purpose vehicles and equipment, and 102 pieces of nuclear certified assets.
Operated the On-line Vehicle Interactive Management System (OLVIMS) to generate work orders, prioritize and assign work, schedule and track maintenance and repairs through 6 work centers, ensuring workload was evenly distributed to achieve optimum productivity.
Contributed to unit achieving a 93% vehicle in-service rate through effective planning and monitoring of preventive maintenance, and efficient management of contract and delayed maintenance programs.
Generated weekly Fleet Status report to keep management updated on mission essential equipment status, vehicles awaiting parts, and general fleet availability.
Utilized fleet management system to process transient vehicles and transfer responsibility of vehicles from one organization to another or other off-base locations.
Actively monitored repair status, reporting vehicle status to end user in a timely manner, resulting in 56% of repaired vehicles being returned to user organizations within 24 hours or less.
Served as point of contact for 62 GSA leased vehicles and collected, verified, and uploaded monthly data information in GSA Fleet Drive-thru system ensuring the unit received an accurate monthly bill.
Effectively controlled and administered delayed maintenance, accident, abuse, and warranty programs to include scheduling repairs with off-base dealerships, vendors, and other warranty providers.
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