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Senior Administrative Services Manager Resume Example

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Crissy L.
Olson
  • https://www.linkedin.com/in/crissyolson
Professional Summary

Solutions-focused Health Management Professional Growth Catalyst with a Bachelor of Science in Health Management and a strong history of success, increasing operational efficiency, leading a cross-functional staff, and developing budgets of $20M+. Possess a strong history of achievements generating substantial cost-savings while building processes and infrastructures from scratch. Offering cross-functional competencies in Budget Development, HR Management, Operational Efficiency, Operations Management, Recruiting, Inventory Management, and Project Management. Strategic leader, mentor, and motivator of high-performing teams and the ability to hire, train, and develop staff to meet and exceed organizational goals. Advanced organizational, prioritization, critical thinking, and process mapping skills.

Skills
  • Customer/Client Relationship Management
  • Process Improvements
  • Staff Leadership, Mentorship, Training, & Development
  • Risk & Safety Management
  • Budget Management/Expense Control
  • Contract negotiations
  • Organizational Leadership
  • Regulatory Compliance
  • Operations Oversight
  • Medical Billing/Coding
  • Policy and Procedure modification
  • Utilization Management
  • Business Administration
  • HR Management
Education
Capella UniversityMinneapolis, MNExpected in 08/2021Master of Health Administration: Health Administration
Northeastern UniversityBoston, MA04/2014Bachelor of Science: Health Management
Northern Essex Community CollegeHaverhill, MA05/2006Associate of Science: Respiratory Therapy
Certifications
  • Registered Respiratory Therapist - License RT5569
Computer Programs
  • Meditech
  • Epic
  • KIPU
  • Allscripts
  • NextStep
  • ADP
  • Paylocity
Work History
Serenity At Summit NE- Sr. Administrative Service Mgr.
Haverhill, MA01/2017 - 04/2020
  • Promoted from Administrative Services Manager to manage day-to-day operations, including vendor management, staff oversight, operational efficiency, and performance management
  • Staffed an entire Administrative Department with five (5) administrative personnel to appropriately support a 24/7 facility
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Worked directly with the Executive Director in staffing leadership/development, budget management, cost-effectiveness, and continuous process
  • Provided full-cycle staff leadership to a team of eighteen (18), including Assistant Administrative Services Manager, 5 receptionists and all Office Managers in the continuum - MA, NJ, & PA
  • Fully participates in BSAS, Joint Commission, HIPAA and all facility inspections
  • Planned and established organizational infrastructure while assisting in the building of an internal housekeeping department to reduce costs from outsourcing cleaning contractors
  • Instrumental in fully staffing department with a cross-functional staff of six (6), ordering brand new equipment, and handing over the department to the facilities manager
  • Empowers staff to make independent decisions and to deliver operational and performance excellence
  • Plans and executes strategies for improving business processes as well as coordinating and developing an annual budget, where none existed before, including capital projects from $5M to $20M+
  • Manages employee performance, builds morale, and improves retention through comprehensive training and development plans and initiatives
  • Spearhead and collaborated with the Utilization Review department in FL to create an on-site department in MA
  • Builds successful partnerships with the Medical Director, case managers, and clinicians to coordinate the use of Utilization Management
  • Ensures strict precision and detail-orientation while managing the billing and collections department and processes; closely monitor 3rd-party reimbursements
  • Led, mentored, and developed a team of talented professionals; managed succession and development planning, performance management, and employee recognition programs
Lahey Hospital & Medical Center- Charge RRT
Burlington, MA05/2006 - 01/2017
  • Effectively liaised with physician and medical staff to identify treatment, methods, and monitor physiological responses
  • Served as a vital member of the team dedicated to ensuring optimal patient care
  • Met and exceeded company-defined productivity and service expectations while serving as Charge Therapist and overseeing a department of six (6)
  • Successful at identifying treatment, duration, precautionary requirements, medication dosage, in alignment with safety processes and the physician's orders
  • With keen attention-to-detail and accuracy, analyzed the patient's condition and physiological responses to therapy
  • Monitored vital signs, arterial blood gases, and blood chemistry changes
  • Consulted with physicians in cases of adverse reactions
  • Managed patient charts enforce safety rules and ensure adherence to physician's orders
  • Educated patients and families on breathing exercises, use of medications, respiratory equipment, and appropriate disease management techniques
  • Used artificial respiration, external cardiac massage, and cardiopulmonary resuscitation (CPR), to administer emergency care
MVEC- Medical Records Manager/Endoscopy Technician
Haverhill, MA03/2003 - 12/2006
  • Organized & created patient files and streamlined operations to improve efficiency.
  • Supported providers in outpatient medical office through coordinating all administrative operations.
  • Managed master calendar and scheduled appointments for 6 providers based on optimal patient loads and clinician availability in center and outside hospitals.
  • Prepared day surgery and operating rooms for patients by ordering and stocking equipment and supplies for upcoming procedures.
  • Set up endoscopy suites with equipment and supplies needed for procedures.
  • Clean and sterilize endoscopes, forceps, snares and other tools and equipment following established infection control procedures.
  • Sanitized and assessed recovery rooms while following all surgical schedules.
  • Handled inventory and preparation for upcoming procedures by ordering supplies and ensuring rooms were stocked and set-up for patients.
  • Adhered to safety procedures during cleaning, disinfecting and sterilizing endoscopes and related equipment.
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Resume Overview

Companies Worked For:

  • Serenity At Summit NE
  • Lahey Hospital & Medical Center
  • MVEC

School Attended

  • Capella University
  • Northeastern University
  • Northern Essex Community College

Job Titles Held:

  • Sr. Administrative Service Mgr.
  • Charge RRT
  • Medical Records Manager/Endoscopy Technician

Degrees

  • Master of Health Administration : Health Administration
    Bachelor of Science : Health Management
    Associate of Science : Respiratory Therapy

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