Solutions-focused Health Management Professional Growth Catalyst with a Bachelor of Science in Health Management and a strong history of success, increasing operational efficiency, leading a cross-functional staff, and developing budgets of $20M+. Possess a strong history of achievements generating substantial cost-savings while building processes and infrastructures from scratch. Offering cross-functional competencies in Budget Development, HR Management, Operational Efficiency, Operations Management, Recruiting, Inventory Management, and Project Management. Strategic leader, mentor, and motivator of high-performing teams and the ability to hire, train, and develop staff to meet and exceed organizational goals. Advanced organizational, prioritization, critical thinking, and process mapping skills.
Skills
Customer/Client Relationship Management
Process Improvements
Staff Leadership, Mentorship, Training, & Development
Risk & Safety Management
Budget Management/Expense Control
Contract negotiations
Organizational Leadership
Regulatory Compliance
Operations Oversight
Medical Billing/Coding
Policy and Procedure modification
Utilization Management
Business Administration
HR Management
Education
Master of Health Administration: Health Administration, Expected in 08/2021 - Capella University - Minneapolis, MN GPA:
Bachelor of Science: Health Management, Expected in 04/2014 - Northeastern University - Boston, MA GPA:
Associate of Science: Respiratory Therapy, Expected in 05/2006 - Northern Essex Community College - Haverhill, MA GPA:
Certifications
Registered Respiratory Therapist - License RT5569
Computer Programs
Meditech
Epic
KIPU
Allscripts
NextStep
ADP
Paylocity
Work History
Sr. Administrative Service Mgr., 01/2017 - 04/2020 Serenity At Summit NE – City, STATE,
Promoted from Administrative Services Manager to manage day-to-day operations, including vendor management, staff oversight, operational efficiency, and performance management
Staffed an entire Administrative Department with five (5) administrative personnel to appropriately support a 24/7 facility
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Worked directly with the Executive Director in staffing leadership/development, budget management, cost-effectiveness, and continuous process
Provided full-cycle staff leadership to a team of eighteen (18), including Assistant Administrative Services Manager, 5 receptionists and all Office Managers in the continuum - MA, NJ, & PA
Fully participates in BSAS, Joint Commission, HIPAA and all facility inspections
Planned and established organizational infrastructure while assisting in the building of an internal housekeeping department to reduce costs from outsourcing cleaning contractors
Instrumental in fully staffing department with a cross-functional staff of six (6), ordering brand new equipment, and handing over the department to the facilities manager
Empowers staff to make independent decisions and to deliver operational and performance excellence
Plans and executes strategies for improving business processes as well as coordinating and developing an annual budget, where none existed before, including capital projects from $5M to $20M+
Manages employee performance, builds morale, and improves retention through comprehensive training and development plans and initiatives
Spearhead and collaborated with the Utilization Review department in FL to create an on-site department in MA
Builds successful partnerships with the Medical Director, case managers, and clinicians to coordinate the use of Utilization Management
Ensures strict precision and detail-orientation while managing the billing and collections department and processes; closely monitor 3rd-party reimbursements
Led, mentored, and developed a team of talented professionals; managed succession and development planning, performance management, and employee recognition programs
Charge RRT, 05/2006 - 01/2017 Lahey Hospital & Medical Center – City, STATE,
Effectively liaised with physician and medical staff to identify treatment, methods, and monitor physiological responses
Served as a vital member of the team dedicated to ensuring optimal patient care
Met and exceeded company-defined productivity and service expectations while serving as Charge Therapist and overseeing a department of six (6)
Successful at identifying treatment, duration, precautionary requirements, medication dosage, in alignment with safety processes and the physician's orders
With keen attention-to-detail and accuracy, analyzed the patient's condition and physiological responses to therapy
Monitored vital signs, arterial blood gases, and blood chemistry changes
Consulted with physicians in cases of adverse reactions
Managed patient charts enforce safety rules and ensure adherence to physician's orders
Educated patients and families on breathing exercises, use of medications, respiratory equipment, and appropriate disease management techniques
Used artificial respiration, external cardiac massage, and cardiopulmonary resuscitation (CPR), to administer emergency care
Medical Records Manager/Endoscopy Technician, 03/2003 - 12/2006 MVEC – City, STATE,
Organized & created patient files and streamlined operations to improve efficiency.
Supported providers in outpatient medical office through coordinating all administrative operations.
Managed master calendar and scheduled appointments for 6 providers based on optimal patient loads and clinician availability in center and outside hospitals.
Prepared day surgery and operating rooms for patients by ordering and stocking equipment and supplies for upcoming procedures.
Set up endoscopy suites with equipment and supplies needed for procedures.
Clean and sterilize endoscopes, forceps, snares and other tools and equipment following established infection control procedures.
Sanitized and assessed recovery rooms while following all surgical schedules.
Handled inventory and preparation for upcoming procedures by ordering supplies and ensuring rooms were stocked and set-up for patients.
Adhered to safety procedures during cleaning, disinfecting and sterilizing endoscopes and related equipment.
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