SEARCH

Senior Administrative Services Manager Resume Example

Love this resume?Build Your Own Now
Crissy L.
Olson
  • https://www.linkedin.com/in/crissyolson
Professional Summary

Solutions-focused Health Management Professional Growth Catalyst with a Bachelor of Science in Health Management and a strong history of success, increasing operational efficiency, leading a cross-functional staff, and developing budgets of $20M+. Possess a strong history of achievements generating substantial cost-savings while building processes and infrastructures from scratch. Offering cross-functional competencies in Budget Development, HR Management, Operational Efficiency, Operations Management, Recruiting, Inventory Management, and Project Management. Strategic leader, mentor, and motivator of high-performing teams and the ability to hire, train, and develop staff to meet and exceed organizational goals. Advanced organizational, prioritization, critical thinking, and process mapping skills.

Skills
  • Customer/Client Relationship Management
  • Process Improvements
  • Staff Leadership, Mentorship, Training, & Development
  • Risk & Safety Management
  • Budget Management/Expense Control
  • Contract negotiations
  • Organizational Leadership
  • Regulatory Compliance
  • Operations Oversight
  • Medical Billing/Coding
  • Policy and Procedure modification
  • Utilization Management
  • Business Administration
  • HR Management
Education
Capella UniversityCity, StateExpected in 08/2021Master of Health Administration: Health Administration
Northeastern UniversityCity, State04/2014Bachelor of Science: Health Management
Northern Essex Community CollegeCity, State05/2006Associate of Science: Respiratory Therapy
Certifications
  • Registered Respiratory Therapist - License RT5569
Computer Programs
  • Meditech
  • Epic
  • KIPU
  • Allscripts
  • NextStep
  • ADP
  • Paylocity
Work History
Company Name- Sr. Administrative Service Mgr.
City, State01/2017 - 04/2020
  • Promoted from Administrative Services Manager to manage day-to-day operations, including vendor management, staff oversight, operational efficiency, and performance management
  • Staffed an entire Administrative Department with five (5) administrative personnel to appropriately support a 24/7 facility
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Worked directly with the Executive Director in staffing leadership/development, budget management, cost-effectiveness, and continuous process
  • Provided full-cycle staff leadership to a team of eighteen (18), including Assistant Administrative Services Manager, 5 receptionists and all Office Managers in the continuum - MA, NJ, & PA
  • Fully participates in BSAS, Joint Commission, HIPAA and all facility inspections
  • Planned and established organizational infrastructure while assisting in the building of an internal housekeeping department to reduce costs from outsourcing cleaning contractors
  • Instrumental in fully staffing department with a cross-functional staff of six (6), ordering brand new equipment, and handing over the department to the facilities manager
  • Empowers staff to make independent decisions and to deliver operational and performance excellence
  • Plans and executes strategies for improving business processes as well as coordinating and developing an annual budget, where none existed before, including capital projects from $5M to $20M+
  • Manages employee performance, builds morale, and improves retention through comprehensive training and development plans and initiatives
  • Spearhead and collaborated with the Utilization Review department in FL to create an on-site department in MA
  • Builds successful partnerships with the Medical Director, case managers, and clinicians to coordinate the use of Utilization Management
  • Ensures strict precision and detail-orientation while managing the billing and collections department and processes; closely monitor 3rd-party reimbursements
  • Led, mentored, and developed a team of talented professionals; managed succession and development planning, performance management, and employee recognition programs
Company Name- Charge RRT
City, State05/2006 - 01/2017
  • Effectively liaised with physician and medical staff to identify treatment, methods, and monitor physiological responses
  • Served as a vital member of the team dedicated to ensuring optimal patient care
  • Met and exceeded company-defined productivity and service expectations while serving as Charge Therapist and overseeing a department of six (6)
  • Successful at identifying treatment, duration, precautionary requirements, medication dosage, in alignment with safety processes and the physician's orders
  • With keen attention-to-detail and accuracy, analyzed the patient's condition and physiological responses to therapy
  • Monitored vital signs, arterial blood gases, and blood chemistry changes
  • Consulted with physicians in cases of adverse reactions
  • Managed patient charts enforce safety rules and ensure adherence to physician's orders
  • Educated patients and families on breathing exercises, use of medications, respiratory equipment, and appropriate disease management techniques
  • Used artificial respiration, external cardiac massage, and cardiopulmonary resuscitation (CPR), to administer emergency care
Company Name- Medical Records Manager/Endoscopy Technician
City, State03/2003 - 12/2006
  • Organized & created patient files and streamlined operations to improve efficiency.
  • Supported providers in outpatient medical office through coordinating all administrative operations.
  • Managed master calendar and scheduled appointments for 6 providers based on optimal patient loads and clinician availability in center and outside hospitals.
  • Prepared day surgery and operating rooms for patients by ordering and stocking equipment and supplies for upcoming procedures.
  • Set up endoscopy suites with equipment and supplies needed for procedures.
  • Clean and sterilize endoscopes, forceps, snares and other tools and equipment following established infection control procedures.
  • Sanitized and assessed recovery rooms while following all surgical schedules.
  • Handled inventory and preparation for upcoming procedures by ordering supplies and ensuring rooms were stocked and set-up for patients.
  • Adhered to safety procedures during cleaning, disinfecting and sterilizing endoscopes and related equipment.
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

93Good
Resume Strength
  • Completeness
  • Word choice
  • Clear contact info

Resume Overview

School Attended

  • Capella University
  • Northeastern University
  • Northern Essex Community College

Job Titles Held:

  • Sr. Administrative Service Mgr.
  • Charge RRT
  • Medical Records Manager/Endoscopy Technician

Degrees

  • Master of Health Administration : Health Administration
    Bachelor of Science : Health Management
    Associate of Science : Respiratory Therapy

Similar Resumes

View All
Senior-Administrative-Services-Representative-resume-sample

Senior Administrative Services Representative

Chicago, Illinois