To gain employment with a well-established company who allows for growth and stability of their team members while using my skill sets to provide a beneficial and an unparalleled level of service to the customers and company.
Ability to adapt to changing circumstances and handle safely and efficiently
Team leadership and management of 25+ people
Ability to organize and prioritize to increase productivity in a high traffic, fast paced setting
Able to handle multiple customers and situations safely and successfully to 100% satisfaction
Specialty in maintaining zero risk work environment and procedural follow through
PC, Word, Excel, 10 key, Retail Pro, Epicor, and Uni-Crew experience
Sell Through Specialist10/2007 － CurrentFranklin Retail Solutions
In store merchandising to POG and build/set up new display towers/fixtures while maintaining a zero risk environment to customers and team members Pro-active detailed feedback for future marketing purposes and report completion Inventory optimization; packaging change outs; data collection and real time reporting Build and maintain professional relationships with store management and key leadership people Build brand awareness and confidence through training with sales associates and management on the features and selling points of assorted branded product lines Gain and secure prime retail space and positioning for our clients products.
Act as liaison between Brand Account representatives in the field and home office Franklin Retail managers to provide detailed feedback when necessary Increase sales for brands by acting as salesperson for customers, brand representatives for the store managers and staff, and provide proactive feedback as to what is working and what is not working in the field through our reporting site and email.
Assistant Manager06/2012 － 10/2013Under Armour
Ensure entire team is proficient in emergency and safety procedures by maintaining monthly audits and training Drive sales & performance Indicators for self and entire team while leading the floor and driving business Exhibit and model the customer experience fundamentals for store team; ensure the store service culture is representative of the Under Armour brand Manage sales associate census and store seasonal hiring needs Partner with Store Manager to recruit & interview management candidates Evaluate and manage team member performance Share relevant retail & brand communication to store team; lead daily team shift huddles Maintain daily store standards by ensuring completion of various daily tasks & assigned store workload Partner with Store Manager in all areas of inventory control, work safety, and oversee stockroom organization, safety procedures, and maintenance Manage wage payroll budget & team member scheduling.
Team Leader/Store Manager05/2002 － 11/2007Cycle Gear
Tire machine and balance operation with special attention to safety procedures, protective eyewear and gloves, and awareness Hire, train, and motivate new and existing team members to successfully accomplish and succeed sales goals and customer service standards.
Quarterly team member reviews Cash/drawer handling and money deposits on a daily basis Daily merchandising and quarterly inventory Uni-Crew scheduling on a weekly basis Train team on products, safety and emergency procedures, and customer service practices Schedule and organize monthly team meetings pertaining to sales and customer service practices as well as product features and benefits Weekly store sales promotions and advertising POP setup Develop and maintain professional and efficient business relations with the home/corporate office and vendors.
Monitor and maintain low store shrinkage and provide feedback on possible improvements.
Receive daily store shipments and prepare for floor display Pallet jack operation following all company safety policies Maintain a clean backroom and shipping area to adhere to operational and safety procedures Process RTV's and maintain a solid line of communication with the home office warehouse and corporate office.
6/1995Willow Glen High
PresentBachelors:Moorpark College - CommunicationsCommunications
2016Certificate of completion for customer service training and the seven sales steps, won a motorcycle in an annual contest for the top selling store in the nation open 1-2 years; Lifetime Achievement Award at Infogrames Inc. for data/order entry in 2000.:
10 key, advertising, balance, benefits, budget, clients, customer service, customer service training, data collection, driving, email, fast, features, hiring, home office, Inventory, inventory control, leadership, Team leadership, marketing, meetings, merchandising, Excel, money, office, 2000, Word, optimization, order entry, packaging, Pallet jack, payroll, policies, positioning, prime, real time, reporting, Retail, safety, selling, sales, scheduling, shipping
6/1995 Willow Glen High Present Bachelors : Moorpark College - Communications 2016 Certificate of completion for customer service training and the seven sales steps, won a motorcycle in an annual contest for the top selling store in the nation open 1-2 years; Lifetime Achievement Award at Infogrames Inc. for data/order entry in 2000. :
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