An energetic, reliable, and adaptable professional with proven communication and organizational skills. Solid team player with focus on collaboration and innovation. Dependable resource with the ability to develop authentic relationships within the community.
Extensive background in customer service and administrative positions, including experience in employee recruitment and retention, conflict resolution, process management, customer/employee service and administration within multiple environments.
A strong track record of meeting and exceeding goals, complimented with an operations minded approach.
Affirmative Action/EEOC Orientation & On-boarding
Staff Recruitment & Retention Risk Management
Training & Development
Work with multiple computer systems: MS Office Suite
HR Policies and Procedures
Establish solid working relationships with internal and external partners to meet extremely short deadlines
Self Employed - Child Care, 11/2016 to Current Self Employed – Chanhassen, MN
Nanny for infant, toddlers, young children and teenagers.
Provide a safe, caring, nurturing and stimulating environment for children in the comfort and safety of their own home.
Organize and engage children in educational activities helping to prepare them for school with daily art projects, reading lessons, and technology interaction.
Medical Services Liaison, 07/2014 to 09/2016 VRAD – Eden Prairie, MN
Leading radiology practice in the U.S.
Act as a liaison between the company and a specific demographic of consulting radiologists to build and promote strong relations and facilitate communication.
Essential Duties and Responsibilities:.
Responsible for relationship development and retention of radiologists through positive communications and relations.
Serve as the liaison to the radiologists by taking front line responsibility for issues resolutions, addressing concerns and providing effective timely follow-up.
Engage radiologist during the interview process to establish relationship.
Champion the on-boarding process for new radiologists.
Encourage, problem solve and coach our radiologists as they grow in their career with vRad, balancing company's best interest with individual radiologist needs.
Advise and assist radiologists with contract terms adherence.
Assist radiologists and company with contract amendment.
Complete additional analysis and projects as needed.
Talent Solutions Manager, 02/2012 to 07/2014 KELLY SERVICES – Edina, MN
Provide staffing solutions to companies worldwide.
Act as an extension of the customer's human resource department by developing and maintaining the relationship with the customer and temporary employees.
Serve as the single point of contact providing strategic recommendations, responsible for improving customer and employee engagement, communicating and ensuring compliance to customer-specific processes, policies and procedures.
Manage use and implementation of HR database systems including job descriptions, training, performance management, conducting reviews, attendance tracking, exit interviews, turnover reduction, policy administration and termination process.
Understand customer processes, policies and procedures and able to understand their objectives and strategy.
Ensure compliance to customer and contact policies, processes and procedures by participating in or conducting process audits.
Provide on-going communication to customers and employees educating on company/contract policies, process and procedures.
Submit weekly reports, communicating all relevant business updates.
Served on a staffing team in on-site client staffing, managing 100 to 120 employees, executing on customer goals and supporting and leading team deliverables.
Respond to and resolve all customer and candidate issues for the duration of the assignment.
Analyzes monthly financial statements and implements strategies to increase profitability.
Conducted employment investigations and provided employee counseling/coaching and performance feedback.
HR Assistant, 04/2010 to 03/2013 FAIRVIEW HOME CARE & HOSPICE, Integrated Healthcare Network – Minneapolis, MN
Provide support to human resources management and business partners in various areas of human resources including but not limited to employee relations, on boarding of new employees, record-keeping, file maintenance, and employee updates.
Bachelor of Arts (BA): Human Resource Management, 03/1961 CONCORDIA UNIVERSITY ST - PAUL, MN
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Companies Worked For:
FAIRVIEW HOME CARE & HOSPICE, Integrated Healthcare Network
CONCORDIA UNIVERSITY ST
Job Titles Held:
Self Employed - Child Care
Medical Services Liaison
Talent Solutions Manager
Bachelor of Arts (BA) : Human Resource Management , 03/1961
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