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Security Receptionist resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Ambitious receptionist offering over 30 years of experience in customer-facing administrative roles. Displaying key strengths in Customer service and [Customer Engagement]. Ready to enhance company image by providing friendly, effective services to all customers. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.

Skills
  • Business operations understanding
  • Security understanding
  • Office equipment operations
  • Document control
  • Meticulous and organized
Education and Training
Calhoun Community College Tanner, AL Expected in High School Diploma : - GPA :
Phillips Jr College Huntsville, AL, Expected in High School Diploma : - GPA :
Experience
Allied Universal Security - Security Receptionist
Wheaton, IL, 07/2015 - Current
  • Maintained professional tone at all times, including during peak rush hours.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Handled multi-line phone system and directed calls and messages for staff of [Number].
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Corning - Customer Service Manager
Manassas, VA, 05/1997 - 05/2014
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Evaluated and authenticated returns, exchanges and voids.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
  • Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Assessed departmental operations to determine areas for customer service improvement and support.
  • Enhanced customer service procedures and policies to improve support structures company-wide and boost customer satisfaction.
  • Recommended improvements to products and services to mitigate complaints.
  • Generated reports on KPIs to track and improve key metrics.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Created order management system for sales and customer service personnel to improve client experience.
Fleet Feet - Assistant Manager
Cincinnati, OH, 07/1989 - 09/1993
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
Ascena Retail Group - Assitant Manager
Woodbury, MN, -
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Developed training, assessment and performance monitoring programs to coach and mentor employees.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.

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Resume Overview

School Attended

  • Calhoun Community College
  • Phillips Jr College

Job Titles Held:

  • Security Receptionist
  • Customer Service Manager
  • Assistant Manager
  • Assitant Manager

Degrees

  • High School Diploma
  • High School Diploma

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