Security Receptionist resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Ambitious receptionist offering over 30 years of experience in customer-facing administrative roles. Displaying key strengths in Customer service and [Customer Engagement]. Ready to enhance company image by providing friendly, effective services to all customers. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Skills
Business operations understanding
Security understanding
Office equipment operations
Document control
Meticulous and organized
Education and Training
Calhoun Community CollegeTanner, ALExpected in ā āHigh School Diploma: - GPA:
Phillips Jr CollegeHuntsville, AL, Expected in ā āHigh School Diploma: - GPA:
Experience
Allied Universal Security - Security Receptionist Wheaton, IL, 07/2015 - Current
Maintained professional tone at all times, including during peak rush hours.
Greeted customers, answered general questions and directed to appropriate locations.
Handled multi-line phone system and directed calls and messages for staff of [Number].
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Exceeded customer satisfaction by finding creative solutions to problems.
Prioritized and organized tasks to efficiently accomplish service goals.
Corning - Customer Service Manager Manassas, VA, 05/1997 - 05/2014
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Set clear expectations and helped employees pursue optimal paths for achieving each target.
Evaluated and authenticated returns, exchanges and voids.
Interviewed, hired and trained new quality-focused customer service representatives.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Delivered continuous training to associates to maximize performance and customer relations skills.
Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
Evaluated employee job performance and motivated staff to improve productivity.
Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Assessed departmental operations to determine areas for customer service improvement and support.
Enhanced customer service procedures and policies to improve support structures company-wide and boost customer satisfaction.
Recommended improvements to products and services to mitigate complaints.
Generated reports on KPIs to track and improve key metrics.
Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
Created order management system for sales and customer service personnel to improve client experience.
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