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security operations manager resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Customer-oriented, strategic-thinking operations and sales professional with over 10 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise on expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, turnaround management, territory development and revealing customer needs to deliver solutions.

Skills
  • Leadership
  • Managing multiple clients and accounts.
  • Emergency Response
  • Loss prevention expertise
  • TN P.O.S.T Certified
  • TN Armed Guard License
  • Develop and manage budgets.
  • Build and maintain relationship with new, and current clients.
  • Develop new programs.
Experience
Asset Protection Supervisor, 09/2021 to Current
Bj's Wholesale Club, Inc.Toms River, NJ,
  • Maintained safety and security of premises, visitors and employees.
  • Controlled reduction of loss inventory by protecting company assets.
  • Detained shoplifters and contacted local law enforcement for immediate assistance.
  • Partnered with store managers on basis to conduct loss investigations.
  • Maintained store compliance with physical security schematics to protect assets.
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
  • Reviewed CCTV footage to obtain evidence of theft.
  • Support the Store Manager with direct controllable, including Cash Over/Short, RFID, Chargebacks, and reverse logistics functions.
  • Investigate internal, external and ORC situations in accordance with case procedures, standards, and applicable laws.
  • Maintains positive relationships between the store and law enforcement personnel.
  • recruitment and training of new Asset Protection Associates.
Security Operations Manager, 04/2021 to Current
RadancyKentfield, CA,
  • Help create Covenant Health Workplace Violence Incident Unit.
  • Helped create Covenant Health Threat Assessment Team.
  • Helped created Covenant Health De-escalation program.
  • Oversee security of 10 Hospitals and 85 Clinics.
  • Managed (105) Security Officers, (6) Bike Patrol Officers, and (4) K9 teams.
  • Trained new security officers on safety protocols and company standards.
  • Monitored and documented security team member's punctuality and attendance.
  • Hired, scheduled and supervised team of qualified and effective security officers.
  • Carried out routine inspections of sites to observe activities and compliance with rules and procedures.
  • Created new policies and continually enforced to maximize site safety and client satisfaction.
  • Drafted audit and review reports and delivered to supervisor with suggestions.
  • Oversaw upkeep and maintenance of company vehicles.
  • Kept staff aware of security and safety concerns with regular meetings and drills.
  • Maintained effective working relationships with local and state government agencies and collaborated closely on investigations.
  • Led teams responsible for scalable cyber, data and IT security operations architecture.
  • Maintained documents of all loss prevention activity.
  • Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.
  • Reviewed loss prevention exception reports and cash discrepancies.
Owner/Operator, 02/2017 to 03/2021
Lineage LogisticsBrockport, NY,
  • Managed financial functions such as operations budgeting, accounts payable and accounts receivable and payroll.
  • Resolved issues quickly through meticulous research and quick decision making.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Kept records for production, inventory, income and expenses.
  • Kept up-to-date on all regulatory changes affecting business operations.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Manage million Dollars Projects on time and under budget.
  • Guided and directed third-party inspectors throughout project.
  • Maintained written daily log of job site activities for permanent records.
  • Supervised residential and commercial new construction and remodels.
  • In charge of hiring and firing
  • Read and followed blueprints when planning and implementing construction phases.
  • Assigned projects and tasks to employees based on competencies and specialties.
  • Supervised subcontractor progress and coordinated project meetings to discuss milestones and timelines.
Senior Federal Air Marshal, 05/2015 to 01/2017
American WoodmarkAustin, TX,
  • Built, managed and updated data information tools for ISD Field and ISD Leadership, including field performance center, staffing report, OPM case retention system, supply spending, vacation planning and field performance KPIs.
  • Trained and mentored field investigators and worked with team lead to identify skills, problem areas and opportunities for staff development and improvement.
  • Prepared detailed reports and affidavits for courts by obtaining information through physical surveillance and thorough investigations.
  • Obtained and executed search and arrest warrants in full compliance with legal protections.
  • Completed comprehensive face-to-face interviews with subject, neighbors, employers, family and friends and generated detailed reports documenting investigative findings.
  • Ran background checks of individuals to obtain data on character, financial status and personal history.
  • Created process to capture, integrate and maintain data supporting field information applications.
Field Supervisor, 05/2010 to 09/2014
Walden SecurityCity, STATE,
  • Managed security staff schedules for all shifts, minimizing overtime costs.
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
  • Assessed company security risks and developed actionable solutions to be presented to management.
  • Conducted site reviews and security audits and made recommendations to management based on findings.
  • Developed procedures for emergency response and crisis management, physical security, information protection, incident management and investigation units.
  • Over 150 Security Officers from unarmed, armed, and Federal Officers
Education and Training
: Emergency Management, Expected in to Bethel University - Mckenzie, TN
GPA:

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Resume Overview

School Attended

  • Bethel University

Job Titles Held:

  • Asset Protection Supervisor
  • Security Operations Manager
  • Owner/Operator
  • Senior Federal Air Marshal
  • Field Supervisor

Degrees

  • Some College (No Degree)

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