security officer supervisor resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Call Center Operations
  • Payment processing
  • Problem Resolution
  • Active Listening
  • Critical Thinking
  • Good Work Ethic
  • Friendly, Positive Attitude
  • Customer Service
Security Officer/ Supervisor, 05/2018 - 02/2021
Labcorp Ashland, AL,
  • Provide routine Basic information to assistance applicants.
  • Identifying individuals who pose threat to national security public safety.
  • Pre-screen various appointment notices ie… UK, Canadian by USCIS customers for accuracy completeness of initial supporting documentation schedule applicant appointments, communicating directly with applicants.
  • Followed established security safety procedures, posted orders to include enforcement of company rules, policies regulations.
Medical Assistant, 07/2018 - 08/2019
Jabil Inc. Brooklyn Park, MN,
  • Prepared rooms for patients by cleaning surfaces and restocking supplies.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Scheduled appointments for patients.
  • Companionship, Teamwork, Patience and flexibility.
  • Ensured and assist client with proper medication by following patients' treatment.
  • Maintained medical recordings.
Preformed Supervisor, 05/2017 - 05/2018
Music And Arts North Hollywood, CA,
  • Continuous updates of employee files and performed administrative duties
  • Worked closely with human resources to support employee management and organizational planning.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Identifying and screening work contractors that requires expedited services for requested work process.
  • Enforced policies and standard operation instructions and responding to inquiries by phone and /or writing.
Assistant Supervisor, 08/2015 - 05/2017
Music And Arts Northridge, CA,
  • Enforced policies procedures identify problems need immediate resolutions.
  • Provide direct and continuous assistance to employees in courteous professional manner.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Filed paperwork and submitted reports to upper management.
  • Coordinated employee schedules according to shift changes and availability.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
Customer Service Independent Contractor, 07/2014 - 06/2015
Arise/AT&T/Comcast City, STATE,
  • Identified analyzed business strategies to increase company longevity.
  • Explained use of products services to customers.
  • Accepted checks credit cards transactions for payments via phone.
  • Reviewed customer requests, resolved questions defined specifications before completing orders.
  • Facilitated inspections for permitting codes compliance final close-outs on customers' accounts.
  • Kept client satisfaction high by consulting closely at various stages incorporating important feedback.
  • Maintained composure and productivity in high-pressure environments to facilitate client satisfaction.
Production Assistant Lead, 09/2013 - 02/2014
Integrity Staffing/Amazon City, STATE,
  • Preparing variety of employee reports utilizing number of software systems to retrieve work skills performance information.
  • Provided continuous communication with supervisors, Human resources and other personnel.
  • Documented records and maintained files.
  • Equipped team members with proper hand tools, supplies and power equipment to safely and efficiently perform jobs without time-consuming interruptions during production.
  • Executed and coordinated employee training to meet quality requirements.
  • Identified and supported continuous improvement efforts with supervisor.
Customer Service Manager, 07/2012 - 09/2013
McDonald’s City, STATE,
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Accepting card transactions and cash payments.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Evaluated and authenticated returns, exchanges and voids.
Customer Service Manager, 08/2006 - 01/2007
Comcast/Aegis Call Center City, STATE,
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Processed documentation and troubleshoot discrepancies to build customer rapport.
  • Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
  • Reviewed accounts for payments received or approved credit arrangements.
Education and Training
Certification: Phlebotomy, Expected in
Polytech Adult Education - Woodside, DE,
Status -
Diploma: Medical Assisting, Expected in
Dover Business College - Passaic, NJ,
Status -
  • 2005 - Honor Roll
: General Studies, Expected in
Eastside High School - Paterson, NJ,
Status -

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Resume Overview

School Attended

  • Polytech Adult Education
  • Dover Business College
  • Eastside High School

Job Titles Held:

  • Security Officer/ Supervisor
  • Medical Assistant
  • Preformed Supervisor
  • Assistant Supervisor
  • Customer Service Independent Contractor
  • Production Assistant Lead
  • Customer Service Manager
  • Customer Service Manager


  • Certification
  • Diploma

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