Established good working relationships with customers/clients.
Ability to organize, prioritize and work under extreme work pressure, heavy work load and deadlines.
Strong verbal and personal communication skills.
Decision making, critical thinking.
Self-motivated, initiative, maintains a high level of energy.
Security Officer /Receptionist January 2014 to CurrentAlliedBarton Security Services － Cambridge, MA
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Directs visitors by maintaining employee and department directories; giving instructions.
Maintains security by following procedures; monitoring logbook; issuing visitor badges.
Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
Sales Associate & Bridal Consultant January 2014 to January 2014Bed Bath and Beyond Saugus MA － Saugus, MA
Offering customer service to internal and external customers
Greeting all customers promptly and delivering "friendly and attentive service"
Basic understanding of merchandise-the features and benefits
Able to communicate verbal or written, possess telephone etiquette skills
Ability to operate a POS terminal, strong computer skills (Microsoft Word & Internet)
Creative problem solving skills
Customer Service January 2009 to January 2009Family Dollar Inc － Beverly, MADeals with internal and external customers at all levels via telephone and email * Via actively listening and probing questions * Assists customers effectively by solving customers disputes * Tactfully handles confrontational or stressful interactions with the public
Game Advisor January 2009 to January 2009GameStop Inc － Boston, MA* Circulate throughout the store to assist customer(s) quickly and positively with product selection and questions * Listen, comprehend, and respond to customer comments or questions in person or on the phone. * Research and stay updated on new information on universal products and games
Security Guard January 2008 to January 2008Madison Security Group Inc. (MSG) － Lowell, MA* Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises * Investigates and/or reports hazards, unusual or suspicious circumstances to campus police unit for correction or follow- up actions; maintains contact with campus police * Assists any persons in building or on grounds needing directions or campus information
IT Technician/Administrative Aid II January 2007 to January 2007Lynn Public Schools － Lynn, MA* Problem Solving- Resolves in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions, efficiencies and high level of quality * Provides client service via telephone, email and face-to-face contact * Troubleshooting network operating system, software and hardware, Monitoring and maintaining technology for maximum access
Administrative Support Assistant II January 2006 to January 2006Salem State University － Salem, MA* Asset's fellow technicians with Assembling, Configuring, and Repairing Network and System Units * Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques * Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities * Team Player- enjoys sharing knowledge and encouraging development of others to achieve specific team goals
Certification : Information Technology, 2010Kaplan Career Institute － Charlestown, MA, US2009 to 2010 Certification in Information Technology "Computer Support Technician" Kaplan Career Institute, Charlestown, MA
High School Diploma : Computer Network & Maintence/Computer Technology, 2006Lynn Vocational Technical Institute, Trade School － Lynn, MA, US2002 to 2006 High School Diploma in Computer Network & Maintence/Computer Technology Lynn Vocational Technical Institute, Trade School, Lynn, MA
2009 to 2010 Certification in Information Technology "Computer Support Technician"
Telephone, Receptionist, Access, Greeting, Security, Customer Service, Problem Solving, Retail Sales, Answering, Interviewing, Permitting, Associate, Benefits, Etiquette, Microsoft Word, Point Of Sale, Pos, Sales, Sales Associate, Word, Computer Support, Games, Security Guard, Administrative Support, Industrial Machinery, Maintenance, Preventive Maintenance, Team Player, Clients