Security Officer/ Receptionist Resume Example Securitas Security Services USA, Inc

SECURITY OFFICER/ RECEPTIONIST

Summary

Security Guard equipped with excellent communication skills who consistently maintains detailed logs of important events. Experience testifying in court and aiding in law enforcement investigations.

Highlights

Investigative skills
Criminal law knowledge
CCTV surveillance
Interior and exterior patrol
Shift work experience
First Aid and CPR certified

Report writing
Crime prevention methods
Observant
Criminal records searches
High level of integrity

Accomplishments

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Experience

Security Officer/ Receptionist03/2013 to CurrentSecuritas Security Services USA, IncRoseville, MN

Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
Reported all incidents, accidents and medical emergencies to law enforcement.
Responded quickly to medical emergencies, bomb threats and fire alarms.
Answered alarms and investigated disturbances.
Issued security badges and visitor passes to all guests.
Investigated calls and complaints involving fire, theft, accident and hazard reports.
Checked passes and credentials of persons seeking to enter the property.
Inspected parking lot to verify that vehicles were properly parked and displayed parking permits.
Continuously monitored security cameras and fire, building and alarm systems.
Interviewed, questioned and conducted undercover surveillance operations.
Recommended improvements in security systems and procedures.
Developed and updated security procedures, security system drawings and related documentation.
Developed and implemented training procedures for all newly hired personnel.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Designed electronic file systems and maintained electronic and paper files.
Maintained the front desk and reception area in a neat and organized fashion.
Served as central point of contact for all outside vendors needing to gain access to the building.
Planned meetings and prepared conference rooms.
Dispersed incoming mail to correct recipients throughout the office.
Supplied key cards and building access to employees and visitors.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Created PowerPoint presentations used for business development.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Received and distributed faxes and mail in a timely manner.
Properly routed agreements, contracts and invoices through the signature process.
Received and screened a high volume of internal and external communications, including email and mail.
Managed daily office operations and maintenance of equipment.
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.

Cashier/Supervisor/ Baker12/2010 to 02/2013Kowalski's MarketsOak Park Heights, MN

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Trained 10 employees quarterly.
Cross-trained and provided back-up for other customer service representatives when needed.
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Managed quality communication, customer support and product representation for each client.
Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer complaints.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Assisted customers in finding out-of-stock items.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Regularly sought opportunities to up sell and add on additional merchandise.
Communicated all merchandise needs or issues to appropriate supervisors.
Stocked and rotated inventory regularly.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Organized the store by returning all merchandise to its proper place.
Replenished merchandise shelves with items from the stockroom.
Took special orders in person and over the phone.
Processed merchandise returns and exchanges.
Resolved customer questions, issues and complaints.
Developed rapport with the customer base by handling difficult issues with professionalism.

Cashier07/2007 to 02/2011Brine's MarketStillwater, MN

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Trained 10 employees quarterly.
Cross-trained and provided back-up for other customer service representatives when needed.
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Managed quality communication, customer support and product representation for each client.
Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer complaints.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Assisted customers in finding out-of-stock items.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Regularly sought opportunities to up sell and add on additional merchandise.
Communicated all merchandise needs or issues to appropriate supervisors.
Stocked and rotated inventory regularly.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Organized the store by returning all merchandise to its proper place.
Replenished merchandise shelves with items from the stockroom.
Took special orders in person and over the phone.
Processed merchandise returns and exchanges.
Resolved customer questions, issues and complaints.
Developed rapport with the customer base by handling difficult issues with professionalism.

Education

AS: Criminal Justice2013Century CollegeWhite Bear Lake, MN, USA

Certificate in Private Security
Certificate in Corrections
Certificate in Investigations

Certificate: Law Enforcement/ Criminal Justice2010NE Metro 916 Career and Technical CenterWhite Bear Lake, MN, US

Coursework in Juvenile Justice and Deviance in Society
Coursework in Communications, Criminal Law and Public Administration

High School Diploma: General Education2010Stillwater Area High SchoolWhite Bear Lake, MN, US

Certifications

First Aid
CPR
AED
Blood Bourne Pathogens
Fema Weapons of Mass Destruction Awareness Level

Skills

Cash handling
Professional and friendly
Multi-tasking
Careful and active listener

Resume Overview

Companies Worked For:

Securitas Security Services USA, Inc
Kowalski's Markets
Brine's Market

School Attended

Century College
NE Metro 916 Career and Technical Center
Stillwater Area High School

Job Titles Held:

Security Officer/ Receptionist
Cashier/Supervisor/ Baker
Cashier

Degrees

AS : Criminal Justice 2013
Certificate : Law Enforcement/ Criminal Justice 2010
High School Diploma : General Education 2010

Security Officer/ Receptionist Resume Example

Resume Score: 100%

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