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Security Officer/ Receptionist Resume Example

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SECURITY OFFICER/ RECEPTIONIST
Summary

Security Guard equipped with excellent communication skills who consistently maintains detailed logs of important events. Experience testifying in court and aiding in law enforcement investigations.

Highlights
  • Investigative skills
  • Criminal law knowledge
  • CCTV surveillance
  • Interior and exterior patrol
  • Shift work experience
  • First Aid and CPR certified

  • Report writing
  • Crime prevention methods
  • Observant
  • Criminal records searches
  • High level of integrity
Accomplishments

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking 

  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Database Maintenance 

  • Assisted in the managing of the company database and verified, edited and modified members' information.
Experience
Security Officer/ Receptionist03/2013 to CurrentCompany NameCity, State
  • Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
  • Reported all incidents, accidents and medical emergencies to law enforcement.
  • Responded quickly to medical emergencies, bomb threats and fire alarms.
  • Answered alarms and investigated disturbances.
  • Issued security badges and visitor passes to all guests.
  • Investigated calls and complaints involving fire, theft, accident and hazard reports.
  • Checked passes and credentials of persons seeking to enter the property.
  • Inspected parking lot to verify that vehicles were properly parked and displayed parking permits.
  • Continuously monitored security cameras and fire, building and alarm systems.
  • Interviewed, questioned and conducted undercover surveillance operations.
  • Recommended improvements in security systems and procedures.
  • Developed and updated security procedures, security system drawings and related documentation.
  • Developed and implemented training procedures for all newly hired personnel.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Designed electronic file systems and maintained electronic and paper files.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Served as central point of contact for all outside vendors needing to gain access to the building.
  • Planned meetings and prepared conference rooms.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Supplied key cards and building access to employees and visitors.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Created PowerPoint presentations used for business development.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Received and distributed faxes and mail in a timely manner.
  • Properly routed agreements, contracts and invoices through the signature process.
  • Received and screened a high volume of internal and external communications, including email and mail.
  • Managed daily office operations and maintenance of equipment.
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.


Cashier/Supervisor/ Baker12/2010 to 02/2013Company NameCity, State
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Trained 10 employees quarterly.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Expressed appreciation and invited customers to return to the store.
  • Managed quality communication, customer support and product representation for each client.
  • Assisted customers with store and product complaints.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Assisted customers in finding out-of-stock items.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Regularly sought opportunities to up sell and add on additional merchandise.
  • Communicated all merchandise needs or issues to appropriate supervisors.
  • Stocked and rotated inventory regularly.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Organized the store by returning all merchandise to its proper place.
  • Replenished merchandise shelves with items from the stockroom.
  • Took special orders in person and over the phone.
  • Processed merchandise returns and exchanges.
  • Resolved customer questions, issues and complaints.
  • Developed rapport with the customer base by handling difficult issues with professionalism.


Cashier07/2007 to 02/2011Company NameCity, State
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Trained 10 employees quarterly.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Expressed appreciation and invited customers to return to the store.
  • Managed quality communication, customer support and product representation for each client.
  • Assisted customers with store and product complaints.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Assisted customers in finding out-of-stock items.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Regularly sought opportunities to up sell and add on additional merchandise.
  • Communicated all merchandise needs or issues to appropriate supervisors.
  • Stocked and rotated inventory regularly.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Organized the store by returning all merchandise to its proper place.
  • Replenished merchandise shelves with items from the stockroom.
  • Took special orders in person and over the phone.
  • Processed merchandise returns and exchanges.
  • Resolved customer questions, issues and complaints.
  • Developed rapport with the customer base by handling difficult issues with professionalism.

Education
AS: Criminal Justice2013Century CollegeCity, State, USA
  • Certificate in Private Security
  • Certificate in Corrections
  • Certificate in Investigations
Certificate: Law Enforcement/ Criminal Justice2010NE Metro 916 Career and Technical CenterCity, State, US
  • Coursework in Juvenile Justice and Deviance in Society
  • Coursework in Communications, Criminal Law and Public Administration
High School Diploma: General Education2010Stillwater Area High SchoolCity, State, US
Certifications
  • First Aid
  • CPR
  • AED
  • Blood Bourne Pathogens
  • Fema Weapons of Mass Destruction Awareness Level
Skills
  • Cash handling
  • Professional and friendly
  • Multi-tasking
  • Careful and active listener
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Resume Overview

School Attended

  • Century College
  • NE Metro 916 Career and Technical Center
  • Stillwater Area High School

Job Titles Held:

  • Security Officer/ Receptionist
  • Cashier/Supervisor/ Baker
  • Cashier

Degrees

  • AS : Criminal Justice 2013
    Certificate : Law Enforcement/ Criminal Justice 2010
    High School Diploma : General Education 2010

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