Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Sharp Security Officer individual experienced in using security equipment in busy, fast-paced settings. Military-trained with professional attitude and known for successfully enforcing rules. Acts as first responder to all accidents and injuries on property and administers first aid and basic life support. Seasoned Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers. Personable and dedicated Customer Service Representative with extensive experience in 4 years industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Personable, friendly and solution-oriented c with over 4 plus years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Skills
  • High level of integrity
  • Shift work experience
  • Reliability
  • Credit card payment processing
  • Quality control
  • Data evaluation
  • Problem-solving abilities
  • Project management abilities
  • Clerical support
Experience
Security Officer, 10/2021 to Current
Upstate Cerebral PalsyOneida, NY,
  • Guarded restricted areas to prevent unauthorized entry.
  • Patrolled and secured industrial and commercial premises to prevent intrusion.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Responded to alarms and disturbances to maintain safety.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Security Supervisor, 01/2021 to 10/2021
Hei Hotels & ResortsMinneapolis, MN,
  • Supervised property entrances and exits and monitored employee safety.
  • Recorded required data for incident reports and files quickly and accurately.
  • Provided security team leadership and contributed to on-call duties.
  • Led security team and contributed to on-call shifts.
  • Monitored entire facility using CCTV while simultaneously performing dispatch duties.
  • Managed security staff schedules for all shifts, minimizing overtime costs.
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
  • Hired, trained and managed staff of 100 associates.
Call Center Customer Service Representative, 10/2018 to 10/2021
New York Community Bancorp, Inc.Saint James, NY,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Trained new employees on processes to promote productivity team-wide.
  • Processed customer account changes with proprietary software.
Manager, 01/2016 to 10/2018
KpmgDetroit, MI,
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Recruited and hired qualified candidates to fill open positions.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
Education and Training
High School Diploma: , Expected in 06/2018
Southwest High School - Fort Worth, TX
GPA:
Accomplishments
  • Achieved perfect attendance for 7 plus consecutive years.

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Resume Overview

School Attended

  • Southwest High School

Job Titles Held:

  • Security Officer
  • Security Supervisor
  • Call Center Customer Service Representative
  • Manager

Degrees

  • High School Diploma

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