Experienced sales associate with over 10 years of experience in retail and customer service. Excellent reputation for resolving problems and improving customer satisfaction.
Security associate with demonstrated expertise in building, grounds, personnel and asset protection. Excellent observational, problem-solving and decision-making skills combined with detail-oriented nature, unparalleled integrity and sound judgment. Familiar with various weaponry and well-trained in successful strategies for emergency response and de-escalating conflicts.
Enthusiastic worker and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the task and all that is expected and will go above and beyond to ensure excellent work. Motivated to learn, grow and excel.
Skills
Attentive and Observant
CPR Certified
First Aid Training
Customer Service
Personal Protection
Active Listening
Schedule Coordination
Honest and Ethical
Coaching and Mentoring
Data Entry
Reliable and Responsible
Restricted Area Protection
Adaptable and Flexible
Professional Demeanor
Pattern Recognition
Incident Reporting
Detail-Oriented
Verbal and Written Communication
Team Player
Employee and Visitor Screening
Detailed Activity Logs
Work History
Feb2018 to Jan2020
Security OfficerValley Medical Center – Renton, WA,
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
Reported irregularities such as fire and safety hazards to maintenance.
Warned offenders about rule infractions and violations and verbally evicted violators from premises.
Oversaw premises, including entry and exit of up to 50 employees and visitors daily.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
Secured 15 doors in office and main building.
Conducted hourly patrols of key areas to spot and control security concerns.
Secured personal and company goods against robbery, vandalism and illegal entry.
Apr2015 to Mar2017
Sales AssociateBluegreen Resorts – Goose Creek, SC,
Maintained customer satisfaction while handling jewerly and home goods products returns quickly and professionally.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Prepared cash deposits with zero discrepancies.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Engaged with customers to effectively build rapport and lasting relationships.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Processed product returns and assisted customers with other selections.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Maintained records related to sales, returns and inventory availability.
Prepared merchandise for sales floor by pricing or tagging.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Maintained organized, presentable merchandise to drive continuous sales.
Sep2005 to Nov2012
Sales AssociateBluegreen Resorts – Grand Junction, CO,
Prepared cash deposits up to with zero discrepancies.
Maintained organized, presentable merchandise to drive continuous sales.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Tracked stock using company inventory management software.
Prepared merchandise for sales floor by pricing or tagging.
Maintained records related to sales, returns and inventory availability.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Engaged with customers to effectively build rapport and lasting relationships.
Education
Expected in 12/2021
Bachelor of Arts: Psychology California State University - Carson, CA, GPA:
Expected in 09/2020
Associate of Arts: Psychology Los Angeles Harbor College - Wilmington, CA GPA:
Expected in 09/2020
Associate of Arts: Social And Behavior Sciences Los Angeles Harbor College - Wilmington, CA GPA:
Expected in 09/2020
Associate of Arts: Arts And Humanities Los Angeles Harbor College - Wilmington, CA GPA:
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