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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Seasoned Security Officer with nearly 10 years experience in law enforcement and the corporate industry. Expertise in conducting investigations and writing detailed reports. Extensive knowledge of law enforcement practices, investigation techniques and security equipment operation. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Enthusiastic student currently studying Information Systems. Strong drive and determination to work with minimal supervision.

Skills
  • Professional Demeanor
  • Law Enforcement Collaboration
  • CPR Certified
  • Verbal and Written Communication
  • Detailed Activity Logs
  • Microsoft Office
  • Data Entry
  • Reliable and Responsible
  • Database Query Software
  • Detail-Oriented
  • Analytical and Methodical
  • Critical Thinking
Work History
01/2019 to Current
Security Officer Viatris Inc. Canonsburg, PA,
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Reported irregularities such as fire and safety hazards to maintenance.
  • Patrolled and monitored premises in company vehicle and by foot.
  • Authorized entrance papers and granted or denied entrance to building.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
06/2012 to 01/2019
Police Officer Southwest General Health Center Brunswick, OH,
  • Patrolled assigned areas to prevent and detect roadway crimes.
  • Enforced traffic laws and ordinances through visual observation and radar speed detection.
  • Apprehended suspects, read Miranda Rights and transported offenders to jail.
  • Checked accuracy and integrity of collected information to identify optimal course of investigation.
  • Answered emergency calls for help from citizens and business owners.
  • Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
  • Talked regularly with citizens to establish rapport and become familiar presence in area.
  • Processed, verified and utilized tips to initiate speedy resolutions for investigations.
  • Validated evidence for admissibility and preserved evidence to be utilized court hearings.
  • Conducted preliminary investigations at scenes of major crimes.
  • Executed operational protocols for criminal and non-criminal violations.
  • Supervised crowds at busy events to prevent injuries and property destruction.
  • Gathered necessary information for court appearances and testified as witness under oath in court.
  • Coordinated swift and tactical responses to wide range of criminal issues.
  • Worked with investigations team to surveil and capture offenders for possession and distribution of illegal narcotics and prescription drugs.
  • Apprehended offenders and conducted interviews and interrogations.
  • Developed organizational system for case records, reports, logs and agendas.
  • Determined appropriate course of criminal prosecution by analyzing and evaluating information.
  • Issued traffic citations and electronic tickets for violations of traffic laws.
09/2012 to 10/2016
Senior Game Advisor (Manager) Ryder System Inc. Dayton, OH,
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Maintained quality brand image exposure in alignment with corporate standards.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Cultivated customer loyalty to enhance retention by delivering outstanding service.
  • Answered questions about store policies and addressed customer concerns.
  • Trained and developed new employees for ease of transition into team.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
03/2002 to 03/2012
Tire Specialist Miller Brother's Tire Service City, STATE,
  • Maximized efficiency by coordinating changing and rotating of tires.
  • Helped mechanics with general maintenance work such as battery and oil changes.
  • Assisted team by keeping shop tidy, clean and free of safety hazards.
  • Used shop machinery to balance tires for optimal performance.
  • Repaired punctures by locating leaks, removing embedded objects and patching holes.
  • Rotated, mounted and balanced tires on cars, trucks and vans.
  • Resolved problems, improved operations and provided exceptional service.
  • Received and processed stock into inventory management system.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Successfully maintain clean, valid driver's license and access to reliable transportation.
Education
Expected in
Bachelor of Science: Information Technology
Liberty University - Lynchburg, VA,
GPA:

Date of Completion - Estimated 2024


Associates of Science completion date - Estimated 2022

Expected in 04/2012
OPOTA Certification: Law Enforcement
Apollo Career Center - Lima, OH
GPA:
Expected in 05/2004
High School Diploma:
Wapakoneta High School - Wapakoneta, OH
GPA:
Accomplishments
  • Apollo Career Center - Lima, OH 2012 High School Diploma Wapakoneta High School - Wapakoneta, OH 2004.
  • CPR TRAINING.
  • Microsoft Word.
  • Cash Handling.
  • Security.
  • Receptionist.
  • Communications.
  • Customer Service.
  • Excel.
  • Management.
  • Organizational Skills.
  • Typing.
  • Word.
  • Sales Experience (5 years).
  • Sales Management (3 years).
  • Stocking.
  • Law Enforcement.
  • Guest Services.
  • Conflict Management.
  • Loss Prevention.
  • Surveillance.
  • English.
  • Negotiation.
  • CCTV.
  • SharePoint.
Certifications
SKILLS First Aid Certification Skills Skilled in conflict resolution Background in supervision and management Observant Firearms qualified Radar and Lidar Certified Taser Certified CPR and Child CPR Training 2019 CERTIFICATIONS AND LICENSES ADDITIONAL INFORMATION

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Resume Overview

School Attended

  • Liberty University
  • Apollo Career Center
  • Wapakoneta High School

Job Titles Held:

  • Security Officer
  • Police Officer
  • Senior Game Advisor (Manager)
  • Tire Specialist

Degrees

  • Bachelor of Science
  • OPOTA Certification
  • High School Diploma

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