Security Officer resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Friendly and efficient CSR devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding Company standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Personable and dedicated Customer Service Representative with extensive experience in the Security and Environmental Services industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Criminal law knowledge
  • Interior and exterior patrol
  • Criminal records searches
  • Observant
  • Investigative skills
  • Report writing
  • Premises surveillance
Security Officer, 01/2018 - 09/2020
Yukon-Kuskokwim Health Corporation Akiak, AK,
  • Guarded restricted areas to prevent unauthorized entry.
  • Patrolled and secured industrial and commercial premises to prevent intrusion.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
  • Documented all security-related situations and submitted in-depth reports to superiors.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Responded to alarms and disturbances to maintain safety.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
  • Monitored premises and recorded all activity in daily officer report.
  • Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
  • Monitored security cameras and fire, building and alarm systems.
  • Triaged problems quickly and provided precise and clear information while working under minimum supervision.
  • Worked with local and federal law enforcement agents to apprehend suspicious individuals.
  • Immediately reported safety hazards for remediation response.
Environmental Service Floor Technician, 11/2013 - 09/2017
Sisters Of Charity Of Cincinnati City, STATE,
  • Cleaned and sanitized rooms daily.
  • Took care of rooms before patient admission or after discharge according to changing furniture and cleaning needs.
  • Maintained cleanliness and presentation of waiting area and rooms.
  • Greeted patients and families, maintaining facility and team professionalism with friendly support.
  • Inventoried, maintained or repaired cleaning supplies and ordered more.
  • Consulted with clients on developing compliant environmental policies.
  • Followed sanitation schedule and documented cleaning activities.
  • Sanitized floors and walls to protect workers.
  • Utilized Personal Protective Equipment (PPE) correctly.
  • Complied with company policies regarding safe storage of chemicals.
  • Took out garbage and recycling daily.
  • Used brooms, mops and vacuum cleaners to remove dirt and debris from floors.
  • Handled and stored hazardous chemicals safely to prevent injury or illness.
  • Stocked supplies in restroom and other stations throughout office building.
  • Set up Floor equipment for next day's operations.
  • Picked up items around carts by shoveling, lifting and loading loose garbage, debris and bulk refuse.
  • Gathered debris from vacant lots, roads and other public spaces.
  • Treated areas for rodents, wasps and other insects using traps, rodenticide and poles to cut down hives or nests.
Assistant Manager/Environmental Services Housekeeper, 03/2008 - 11/2013
Fischesser And Graham Cleaning City, STATE,
  • Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
  • Disinfected public areas frequently and provided spot cleaning as needed to maintain clean, welcoming atmosphere.
  • Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
  • Maintained floors with regular sweeping, mopping and vacuuming.
  • Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
  • Dusted, swept and mopped to maintain clean, safe environment for clients.
  • Responded quickly to calls for spills and other potentially dangerous situations.
  • Monitored supply levels of cleaning supplies and placed orders when necessary.
  • Swept and damp-mopped private stairways and hallways.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Managed financial functions such as operations budgeting, accounts payable and accounts receivable and payroll.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Kept records for production, inventory, income and expenses.
  • Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Leveraged social media to expand market reach and facilitate sales agent recruitment.
  • Interviewed, trained, and supervised employees.
Education and Training
Associate of Arts: Criminal Justice, Expected in 05/2013
University of Phoenix Online - Cincinnati, OH,

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Resume Overview

School Attended

  • University of Phoenix Online

Job Titles Held:

  • Security Officer
  • Environmental Service Floor Technician
  • Assistant Manager/Environmental Services Housekeeper


  • Associate of Arts

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