Skilled private and public security and law enforcement professional with 4 years of experience. Works well independently and as part of a team.
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Utilized video surveillance, motion detection and closed-circuit television systems to aid in monitoring the premises. Operated security systems and programmable logic controls. Recommended improvements in security systems and procedures.Provided internal and external security within a 85,000-square foot hotel/casino with 1,700 rooms. Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters. Monitored the entire facility using CCTV while simultaneously performing dispatch duties.
Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Developed and maintained exceptional customer service standards. Ensured proper cleanliness was maintained in all areas of the bar and front of house. Optimized profits by controlling food, beverage and labor costs on a daily basis. Performed checkouts of servers and bartenders to ensure that all tickets were accounted for. Performed restaurant walk-throughs to gauge timeliness and excellent service quality.Initiated negotiations regarding vendor contracts and kept updated records of contracts.Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Counseled and disciplined staff when necessary. Consistently obtained highest ratings from the county health department.
Gathered preliminary investigation information as a first responder to crime scenes. Responded quickly to dispatch and took appropriate action at crime and disaster scenes. Monitored and investigated suspicions persons and situations and unusual activities. Directed traffic during emergency and congested situations. Analyzed traffic accidents and general traffic surveys.Instructed suspects on field sobriety tests and used portable equipment to perform tests.Prepared cases for trial and appeared and testified in court as a witness. Conducted covert, undercover investigations to uncover ongoing crimes and crimes in progress. Wrote reports on arrests made, activities performed and unusual incidents observed. Served active warrants and subpoenas. Patrolled designated districts in patrol cars, on bicycles and on foot. Mediated domestic-related disturbances and protected victims from harm. Responded to and investigated security and burglar alarms. Searched vehicles, buildings, homes and property for evidence and stolen property.Directed and controlled crowds at parades, funeral processions and sporting events.Wrote detailed arrest and accident reports. Inspected squad vehicle and weapons daily and arranged for routine and special maintenance.Organized and recorded facts to prepare incident reports.
Addressed customer inquiries and resolved complaints.Stocked and restocked inventory when shipments were received. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Trained all new employees on procedures and policies. Maintained daily record of all transactions. Wrote order supply requests to replenish merchandise.
Concentration in IT Management
10-key, AED/CPR, Budgeting, Customer Service, Data Entry, Databases, Dictation, Drafting, English Language, Fax Machines, Financial Analysis, Local Area Networks, Law Enforcement, Mechanical, Microsoft Office Suite, Multi-Line Telephone, Networks, PC Repair, Copy Machines, Presentations, Printers, Project Management, Proofreading, Public Speaking, Routers, Self Defense, Scanners, Security Protocols, Surveillance Systems, Servers, Supervisory Experience, Transcription, Typing.
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