LiveCareer-Resume

security officer resume example with 8+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Reliable employee seeking work from home customer service position. Offering excellent communication and good judgment. Friendly customer service representative with 4.5 years of dedicated excellent customer service experience. Dedicated to exceeding data entry goals through effective communication skills and counting abilities. Expert in microsoft with training in typing services. Motivated Customer Service Representative with over 4 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in english.

Skills
  • Team Player
  • Verbal and Written Communication
  • Detailed Activity Logs
  • Customer Service
  • Honest and Ethical
  • Reliable and Responsible
  • Active Listening
  • Employee and Visitor Screening
Work History
05/2021 to Current Security Officer All Pro Security | Orem, UT,
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
  • Acted quickly during emergency situations within 1 minute to reduce opportunity for damage and injury.
03/2017 to 03/2021 Childcare Provider The Edge Fitness Clubs | West Hartford, CT,
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Led children in creative, athletic and educational activities while maintaining safe and orderly group.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Assisted children with putting on coats and cold-weather gear before going outside.
  • Introduced children to educational games and activities to boost learning.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Distributed food, napkins and beverages in preparation for snack time.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Planned and managed learning-focused, imaginative and play-oriented activities for 6-15 children.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.
  • Provided one-on-one and peer group tutoring on core subjects for children aged 6 to 12.
10/2006 to 11/2010 Drive-Thru Cashier Job Corps | San Jose, CA,
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Balanced cash drawer at beginning and close of shift.
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Interacted professionally through clear communication with customers to promote positive patron experiences.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
06/2006 to 10/2006 Customer Service Representative Sc Fuels | Perris, CA,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Cultivated customer loyalty, promoted repeat business and improved sales
Education
Expected in 10/2003 to to GED | JCTC, Louisville, KY, GPA:

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Resume Overview

School Attended

  • JCTC

Job Titles Held:

  • Security Officer
  • Childcare Provider
  • Drive-Thru Cashier
  • Customer Service Representative

Degrees

  • GED

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