Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Observant
High level of integrity
Customer service
High-energy attitude
Customer relations
Relationship development
Experience
07/2019 to 02/2020
Security OfficerBanner Health – Sun City, AZ,
Investigated alarms and disturbances to maintain safety.
Worked with local and federal law enforcement agents to apprehend suspicious individuals.
Provided security presence for over 5 events with 15 attendees.
Patrolled and secured industrial and commercial premises to prevent intrusion.
Responded to emergency situations quickly to minimize risk and injury.
Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Documented all security-related situations and submitted in-depth reports to manager.
Guarded restricted areas to prevent unauthorized entry.
Surveilled all areas within facility to identify suspicious behavior.
Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
Monitored 4 security cameras and fire, building and alarm systems.
05/2018 to 03/2019
PorterC&S Wholesale Grocers – Hilo, HI,
Maintained clean and tidy appearance in guest areas, such as reception, waiting areas and hallways.
Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.
Cleaned various work areas by mopping, vacuuming and performing deep cleaning to keep facility professional and organized.
Maintained inventory of all cleaning supplies.
Notified building managers about needed repairs to maintain public safety.
Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
Supported special events by setting up, arranging and removing decorations, furniture and supplies.
Responded promptly to requests to clean and sanitize areas after accidents.
Moved heavy furniture, equipment and supplies with hand trucks.
Notified management of structural issues and major repairs.
Reduced cleaning time by 25% while maintaining company quality standards.
03/2017 to 01/2019
Asst. ManagerCircle K Stores, Inc. – Jemison, AL,
Directed and led employees, supervising activities to drive productivity and efficiency.
Planned and prepared workflow schedules, delegating tasks for 5 member team.
Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
Enhanced sales by implementing merchandising and promotional improvements.
Evaluated employee performance and developed improvement plans.
Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Enforced company policies and procedures to strengthen operational standards across departments.
Coached and mentored employees by delivering training, guidance and performance monitoring.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Completed inventory audits to identify losses and project future demands.
Cultivated customer loyalty by training team members in industry-leading service standards.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Organized schedules, workflows and shift coverage to meet expected business demands.
Trained team of 5 to deliver outstanding customer service, boosting customer satisfaction ratings 75%.
Delegated daily tasks to team members to optimize team productivity.
Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
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