Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Observant
  • High level of integrity
  • Customer service
  • High-energy attitude
  • Customer relations
  • Relationship development
07/2019 to 02/2020
Security Officer Banner Health Sun City, AZ,
  • Investigated alarms and disturbances to maintain safety.
  • Worked with local and federal law enforcement agents to apprehend suspicious individuals.
  • Provided security presence for over 5 events with 15 attendees.
  • Patrolled and secured industrial and commercial premises to prevent intrusion.
  • Responded to emergency situations quickly to minimize risk and injury.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Documented all security-related situations and submitted in-depth reports to manager.
  • Guarded restricted areas to prevent unauthorized entry.
  • Surveilled all areas within facility to identify suspicious behavior.
  • Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
  • Monitored 4 security cameras and fire, building and alarm systems.
05/2018 to 03/2019
Porter C&S Wholesale Grocers Hilo, HI,
  • Maintained clean and tidy appearance in guest areas, such as reception, waiting areas and hallways.
  • Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
  • Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.
  • Cleaned various work areas by mopping, vacuuming and performing deep cleaning to keep facility professional and organized.
  • Maintained inventory of all cleaning supplies.
  • Notified building managers about needed repairs to maintain public safety.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Supported special events by setting up, arranging and removing decorations, furniture and supplies.
  • Responded promptly to requests to clean and sanitize areas after accidents.
  • Moved heavy furniture, equipment and supplies with hand trucks.
  • Notified management of structural issues and major repairs.
  • Reduced cleaning time by 25% while maintaining company quality standards.
03/2017 to 01/2019
Asst. Manager Circle K Stores, Inc. Jemison, AL,
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Planned and prepared workflow schedules, delegating tasks for 5 member team.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Evaluated employee performance and developed improvement plans.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Completed inventory audits to identify losses and project future demands.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Trained team of 5 to deliver outstanding customer service, boosting customer satisfaction ratings 75%.
  • Delegated daily tasks to team members to optimize team productivity.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
09/2007 to 02/2008
Sales Associate Eastern Mountain Sports Hadley, MA,
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 25% or more.
  • Assisted customers by finding needed clothing items and checking inventory for items at other locations.
  • Helped average of 15 customers per day by responding to inquiries and locating products.
  • Negotiated and closed deals with minimal oversight.
  • Processed orders through computer and coordinated product deliveries.
  • Prepared cash deposits up to $500 with zero discrepancies.
  • Surpassed daily sales goals by 20% by cross-selling Macy's cards and promoting additional products.
  • Elevated customer purchasing experiences to promote steady revenue.
  • Developed customized sales techniques to successfully sell and upsell clothing and accessories to new and existing clients.
  • Developed solutions to meet market gaps and drive company sales.
  • Networked to build client base and promote products to new and existing clients.
  • Identified customer needs to deliver relevant product solutions and promotions that met target budgets.
  • Handled various duties, including inventory oversight, cash control and daily opening and closing procedures for store.
Education and Training
Expected in 12/2008
Richland College - Dallas, TX

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School Attended

  • Richland College

Job Titles Held:

  • Security Officer
  • Porter
  • Asst. Manager
  • Sales Associate


  • GED

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