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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette and organization skills.

Skills
  • Self-motivated
  • Data management
  • Team leadership
  • Strong verbal communication
  • Extremely organized
  • Crisis intervention training
  • Theft prevention training
  • Security Guard License
  • Superior customer service
  • CPR and Child CPR Training 
  • Observant
  • Medical terminology expert
  • Strategic decision making
  • Excellent problem solver
  • Hospital inpatient and outpatient records
  • Office support (phones, faxing, filing)
  • Close attention to detail
Education
Asher College Sacramento, CA Expected in 2016 Certificate: Medical Records : Medical Health Information - GPA :
Southern New Hampshire University Hooksett, NH Expected in Bachelor of Science : Criminal Justice - GPA :

Criminal Justice

Work History
Whole Foods Market - Security Officer/Administration
La Grange, IL, 09/2017 - 03/2018
  • Reported all incidents, accidents and medical emergencies to law enforcement.
  • Issued security badges and visitor passes to all guests.
  • Patrolled buildings, facilities and perimeter areas to prevent damage to property.
  • Called and coordinated with police, fire and EMT services.
  • Observed and documented patient status and reported patient complaints to the case manager.
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Monitored premises security, screened visitors, updated logs and issued passes.
  • Answered telephone inquiries from clients, vendors and the public.
Bass Pro Shops - Warehouse Lead/Customer Service
Portage, IN, 05/2013 - 09/2017
  • Processed customs duties and fees quickly to release international shipments.
  • Negotiated bulk shipping discounts with contracted carriers.
  • Unloaded, picked, staged and loaded products for shipping.
  • Conducted monthly, quarterly and yearly inventories of warehouse stock.
  • Cleared damaged items and loaded freight.
  • Packed containers and re-packed damaged containers.
  • Assembled product containers and crates.
  • Trained staff on material handling processes to reduce shipping times.
  • Built a motivated warehouse team of 7 well-trained staff.
  • Received, stored and shipped goods and materials.
  • Picked up incoming stock and delivered materials to designated locations.
  • Politely assisted customers in person and via telephone.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
McDonald's - Cashier
City, STATE, 12/2012 - 05/2013
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Promptly reported complaints to a member of the management team.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
Tj Maxx - Cashier Customer Service
City, STATE, 10/2011 - 12/2012
  • Helped customers select products that best fit their personal needs.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Kept current on market and product trends to effectively answer customer questions.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Skills
case manager, Excellent communication, customer satisfaction, customer service, Detail-oriented, Inventory control, law enforcement, market, medical emergencies, MS Office, Natural, neat, police, problem solver, Quick learner, shipping, team player, phone, Time management

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Resume Overview

School Attended

  • Asher College
  • Southern New Hampshire University

Job Titles Held:

  • Security Officer/Administration
  • Warehouse Lead/Customer Service
  • Cashier
  • Cashier Customer Service

Degrees

  • Certificate: Medical Records
  • Bachelor of Science

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