Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette and organization skills.
Skills
Self-motivated
Data management
Team leadership
Strong verbal communication
Extremely organized
Crisis intervention training
Theft prevention training
Security Guard License
Superior customer service
CPR and Child CPR Training
Observant
Medical terminology expert
Strategic decision making
Excellent problem solver
Hospital inpatient and outpatient records
Office support (phones, faxing, filing)
Close attention to detail
Education
Asher CollegeSacramento, CAExpected in 2016 – –Certificate: Medical Records:Medical Health Information - GPA:
Southern New Hampshire UniversityHooksett, NHExpected in – –Bachelor of Science:Criminal Justice - GPA:
Criminal Justice
Work History
Whole Foods Market - Security Officer/Administration La Grange, IL, 09/2017 - 03/2018
Reported all incidents, accidents and medical emergencies to law enforcement.
Issued security badges and visitor passes to all guests.
Patrolled buildings, facilities and perimeter areas to prevent damage to property.
Called and coordinated with police, fire and EMT services.
Observed and documented patient status and reported patient complaints to the case manager.
Kept reception area clean and neat to give visitors a positive impression of the company.
Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Monitored premises security, screened visitors, updated logs and issued passes.
Answered telephone inquiries from clients, vendors and the public.
Bass Pro Shops - Warehouse Lead/Customer Service Portage, IN, 05/2013 - 09/2017
Processed customs duties and fees quickly to release international shipments.
Negotiated bulk shipping discounts with contracted carriers.
Unloaded, picked, staged and loaded products for shipping.
Conducted monthly, quarterly and yearly inventories of warehouse stock.
Cleared damaged items and loaded freight.
Packed containers and re-packed damaged containers.
Assembled product containers and crates.
Trained staff on material handling processes to reduce shipping times.
Built a motivated warehouse team of 7 well-trained staff.
Received, stored and shipped goods and materials.
Picked up incoming stock and delivered materials to designated locations.
Politely assisted customers in person and via telephone.
Answered product questions with up-to-date knowledge of sales and store promotions.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
McDonald's - Cashier City, STATE, 12/2012 - 05/2013
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Recorded customer orders and repeated them back in a clear, understandable manner.
Promptly reported complaints to a member of the management team.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Tj Maxx - Cashier Customer Service City, STATE, 10/2011 - 12/2012
Helped customers select products that best fit their personal needs.
Answered customers' questions and addressed problems and complaints in person and via phone.
Offered exceptional customer service to differentiate and promote the company brand.
Kept the showroom clean and maintained neat, orderly product displays.
Kept current on market and product trends to effectively answer customer questions.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Skills
case manager, Excellent communication, customer satisfaction, customer service, Detail-oriented, Inventory control, law enforcement, market, medical emergencies, MS Office, Natural, neat, police, problem solver, Quick learner, shipping, team player, phone, Time management
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