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Security Officer Resume Example

Resume Score: 80%

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SECURITY OFFICER
Professional Summary
  • Provide prompt and friendly customer service-4 years
  • Experience in listening and responding to customers' needs and concerns
  • Ability to determine answers and solutions quickly as well as handle complaints effectively
  • 2 Years-Cashier
  • Knowledge of operating a cash register, gift cards, checks and maintaining a cash drawer
  • Knowledge of taking orders, compute charges, and administer payments
  • Able to perform monetary transactions such as giving and receiving change
  • Ability to motivate and engage children and manage behavioral challenges.
  • Serves as a positive role model; must be enthusiastic, energetic, creative and sensitive to children.
  • Ability to work a flexible schedule to meet program staffing needs.
  • Good judgement and sound decision making.
  • Ability to provide a supportive and caring environment for children.
Skills
  • Handle cash
  • Cashier I
  • Rapport
  • Reporting
  • Clients
  • Excellent customer service
  • Innovation
  • CCTV Surveillance
  • DCJS
  • Personnel
  • Consulting
  • Creativity
  • Safety
  • Sales
  • Scheduling
  • Microsoft Excel
  • Emergency Response
  • CPR/AED & First Aid
Work History
Security Control Room Officer, 03/2018 to Current
Omniplex World Services – Chantilly, VA

Ensure safety and security for contractor organization Provide protection of personnel, programs, resources and facility clients

  • DCJS Endorsement Registration Provide security, consulting and investigative services with high degree of integrity and responsiveness
  • Log conditions found while monitoring site using appropriate reporting format
  • Perform routine emergency checks and scheduling security equipment checks
  • Observe and report any suspicious activity to appropriate security or management representatives
  • Exercise judgment and use discretion when handling emergencies and security violations
  • Enforce regulations designed to prevent breaches of security, operate security stations consisting of closed circuit television, communication equipment, fire detection and alarm systems
  • Duties included answering phones
  • Conducted post checks
  • Completed daily activity reports
  • Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons
  • Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions
  • Monitored and authorized entrance and departure of employees and visitors daily
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
  • Checked and verified photo identification prior to granting facility access
  • Reported irregularities such as fire and safety hazards to maintenance
  • Patrolled and monitored property areas via bicycle and company vehicle
  • Secured personal and company goods against robbery, vandalism and illegal entry
  • Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences
  • Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
  • Provided excellent service to guests and employees
  • Permitted entry with escort for approved persons into secure locations
  • Responded immediately in emergency situations, applying CPR and First Aid training
  • Monitored employee activities, confirming compliance with security regulations
Zone Leader, 01/2017 to 04/2018
AlphaBEST Education Inc. – Lake Ridge, VA
  • Promoted learning and social development through structured and unstructured playtime
  • Monitored entrances and exits to maintain safety and organized environments
  • Applied positive behavior management techniques to enhance social interactions and emotional development
  • Created and implemented diverse educational strategies to boost development
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
  • Used patience, skill and various behavior modification techniques to maintain order and safety
  • Planned and implemented crafts and other activities to spark interest and enhance development
  • Offered tutoring and mentoring to school-aged children in need of additional support
  • Kept notes of behavior issues, food served and medications administered to children
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families
  • Provided lunchtime assistance to monitor children, assist with eating and serve food
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
  • Met with parents about daily activities, positive developments and issues
  • Restocked supplies and personal hygiene products for use by students
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
  • Made daily inspections of facilities and equipment
Cashier , 05/2016 to 01/2017
SkyZone Entertainment – Manassas, VA
  • As a cashier I provide information regarding Sky Zone policies and procedures, complete sales transactions, and answer phones while maintaining the highest level of customer service
  • I provide excellent customer service in person and over the phone, interact and communicate clearly and effectively, work in a fast-paced environment, handle cash transactions, greet customers, handle and enforce waivers, complete sales transactions, handle concessions orders, stock concessions, enter data into the computer system, stock front desk supplies, clean bathrooms and other custodial duties as requested
  • Checked prices for customers and processed items sold by scanning barcodes
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Counted cash in register drawer at beginning and end of shift
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
  • Educated customers on promotions to enhance sales
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Assisted customers with special services, account updates and promotional options
  • Assisted customers by answering questions and fulfilling requests
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • As a court monitor I work directly with participants, providing courteous, friendly, and professional assistance while enforcing Sky Zone safety regulations
  • I have the ability to speak in front of large groups while projecting a loud voice; handle and resolve recurring problems
Sales Team , 10/2014 to 01/2015
Toys R Us – Manassas, VA
  • Provide a satisfactory shopping experience to every customer
  • As a cashier I assist customers with final purchases, questions, and concerns
  • I often operate registers, credit card transactions; promote current store promotions and returns policy
  • I would perform several assigned duties apart from operating checkout stations, including cleaning, stocking products, and balancing registers
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
  • Identified prospect needs and developed appropriate responses along with information on suitable products and services
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Monitored sales team performance and provided constructive feedback.
  • Promoted brand awareness and utilized networking to increase brand development.
  • Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
Education
High School DiplomaStonewall Jackson High School, Rixlew Drive - Manassas, VA
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Omniplex World Services
  • AlphaBEST Education Inc.
  • SkyZone Entertainment
  • Toys R Us

School Attended

  • Stonewall Jackson High School, Rixlew Drive

Job Titles Held:

  • Security Control Room Officer
  • Zone Leader
  • Cashier
  • Sales Team

Degrees

  • High School Diploma

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