security officer resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Focused person with lots of different training. Hard working and motivated to learn just about anything. Wanting to make a career in Law Enforcement but right now just wanting to see what is out there for me at this time. Have lots of experience in Customer service and management. Also have lots of hard training in Security and with 911 Call Center.

  • Investigative skills
  • Crime prevention methods
  • CCTV surveillance
  • Observant
  • Screening wands
  • First aid and CPR certified
  • Criminal records searches
  • Interior and exterior patrol
  • Shift work experience
  • Report writing
  • Premises surveillance
  • Patrolling
  • First aid certified
  • Sales expertise
  • Retail sales customer service
  • Call center experience
  • Problem-solving abilities
  • Store maintenance
  • Customer relations
  • Inbound and outbound calling
  • Customer Service
Security Officer, 06/2020 - Current
Halifax Health Port Orange, FL,
  • Investigated alarms and disturbances to maintain safety.
  • Monitored [Number] security cameras and fire, building and alarm systems.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Oversaw premises to identify security risks to promote employee and visitor safety.
  • Patrolled and secured industrial and commercial premises to prevent intrusion.
  • Responded to emergency situations quickly to minimize risk and injury.
  • Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
  • Guarded restricted areas to prevent unauthorized entry.
  • Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
Dispatcher, 01/2020 - 06/2020
Vpne Parking Solutions Daytona Beach, FL,
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Operated law enforcement communication equipment and NCIC database to facilitate information to department.
  • Received and processed 9-1-1 emergency calls to dispatch emergency services.
  • Tracked call logs and shift data to enter into computer system.
  • Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
  • Maintained contact with units on assignment to deliver further assistance and support when needed.
  • Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
  • Managed average of [Number] cases each day, delivering telephone assistance and treatment recommendations to public and hospital staff on various medical conditions.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Responded to emergency calls routed by automatic distribution system.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Used radio, telephone and computer system to update first responders with new information.
  • Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Assisted departments with special requests such as BOLOs.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Improved operations by working with team members and customers to find workable solutions.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Service Manager, 03/2017 - 01/2020
Electrameccanica Vehicles Corp. Ltd. Littleton, CO,
  • Hired, trained and developed service department staff to drive performance.
  • Created written estimates and obtained customer consent to proceed.
  • Defined department objectives and monitored performance to facilitate operations.
  • Collaborated with customers to offer solutions to service needs.
  • Created employee work schedules to keep shifts properly staffed.
  • Communicated with customers to explain estimates and provide expected delivery and repair timelines; addressed customer questions or concerns to enhance customer satisfaction.
  • Provided leadership to [Number]+ employees and directed daily operations to grow and sustain auto repair business.
  • Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
  • Kept team in compliance with shop and manufacturer specifications for all repairs and maintenance services.
  • Answered customer questions and discussed options face-to-face, over the telephone and via email.
  • Maintained accurate records of purchases, titles and sales to facilitate planning and sustain best practices.
  • Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
  • Troubleshot faults and devised successful solutions in a self-directed manner.
  • Wrote service orders, accepted payments and updated customer accounts to maintain CRM system.
  • Collaborated with [Job title] to delegate repair duties and maintain customer satisfaction.
  • Kept work garage clean, organized and efficient to meet internal and regulatory expectations governing safety.
  • Performed maintenance inspections, tune-ups, oil changes and other key services.
  • Tracked mechanical and repair problems and discussed solutions with shop leadership.
  • Monitored automobile market trends to determine customer demands, vehicle valuation and investment budgets.
  • Completed repairs and maintenance to major vehicle models to meet safety specifications.
Education and Training
High School Diploma: , Expected in 05/2012
Springfield High School - Springfield, OH
Status -

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Resume Overview

School Attended

  • Springfield High School

Job Titles Held:

  • Security Officer
  • Dispatcher
  • Service Manager


  • High School Diploma

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