Critical thinking, effectively resolves technical issues through troubleshooting and problem solving techniques.
Dependable with years of helpdesk experience. Assist end-users with complex technical issues. Communicate complicated concepts in clear manner.
Accomplished with over years of information technology support experience and expertise .
Able to work quickly and patiently with end-users in remote and desk-side environments to resolve issues.
Proactive and hardworking team player with focused mentality and rigorous approach.
Experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment.
Knowledgeable about usability and security concerns.
Skilled at working alone to investigate and fix problems.
Information Technology Assistant
Jan 2006- Sep 2009
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