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Security Officer Resume Example

Resume Score: 80%

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SECURITY OFFICER
Summary

Personable and dedicated Customer Service Representative with extensive experience in multiple industrys. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Innovative professional focused on maintaining high levels of accuracy as well as achieving customer service. Proven ability to establish connection with clients. In-depth knowledge of customer service and satisfaction of department and customer.

Skills
  • Merchandise stocking
  • Loss prevention
  • Skilled in Retail sales and customer service
  • Product displays
  • Safety methods
  • Inventory replenishment
  • Training
  • Customer service
Experience
Company Name | City, StateSecurity Officer08/2019 - Current
  • Investigated suspected incidents of external fraud, employee theft and embezzlement.
  • Inspected parking lot to verify vehicles were properly parked and displayed parking permits.
  • Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates.
  • Maintained safety by quickly responding to alarms and investigating disturbances.
  • Patrolled secure and less secure areas every 2 hours to protect facilities and travelers.
  • Checked passes and credentials of persons seeking to enter property and issued passes for guests.
  • Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement.
  • Oversaw premises to identify safety risks and ensure employee and visitor safety.
  • Enforced security regulations and emergency Procedures
  • Monitored and secured 3 building entrances.
Company Name | City, StateLowes Associate 08/2018 - 04/2019
  • Provided every customer with professional and polite support for sales and service needs.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Worked with off-site locations to find desired items for customers.
  • Regularly assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Reduced store theft by observing customers and identifying security risks and loss
  • Maintained accurate and attractive merchandise
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Provided outstanding customer service to an array of customers daily, increasing customer service feedback scores and reviews
  • Assisted average minimum of 20 customers per day in finding or selecting items.
  • Offered coupons and special deals to increase quantity of customer spending.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Proactively engaged shoppers, providing assistance and information on merchandise and product features.
Company Name | City, StateStore Stocker03/2018 - 11/2018
  • Reviewed current planograms and end cap placements to properly merchandise items.
  • Assisted customers based on currently available product, promotional and policy information.
  • Assessed floor displays to determine which merchandise required restocking.
  • Notified Maintenance immediately of any spills or rupture issues, enabling quick clean-up and remediation.
  • Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
  • Communicated effectively with members of public in often crowded and noisy environments.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Checked shelves in grocery and pet and cleaning departments to ascertain which merchandise required replenishment.
  • Secured products when transporting to different areas of store to prevent merchandise damage.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Replenished inventory with focus on addressing customer needs.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
  • Bent, lifted, opened, and moved an Array of products weighing up to 1-50 pounds.
Education and Training
North Penn Senior High School | City, StateHigh School Diploma07/2014
  • Honor Roll 11th and 12th grade year
North Montco Technical Career Center | CityHigh School Diploma07/2014
  • Completed professional development in Retail distribution sale and customer service , Forklift operations
  • Received a $200 reward for outstanding work and Grades throughout the 4 years there.
Accomplishments
  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
  • Routinely helped as many as 40+ customers each day in a high-volume retail outlet.
Additional Information

common computer knowledge of word, PowerPoint, excel, publisher and OneNote

Enthusiastic about helping others as well as myself and keeping up and clean and functional work environment in all industries

Cannot point out enough that every job has a customer service standard that most fail to meet and have acquired through multiple industries the ability to adapt to multiple levels of customer reviews and satisfaction to make sure that there needs as well as the company's needs are carried out and met with 110%!

Hobbies

I am an outdoors nut i go camping and hunting and fishing i do bushcraft somtimes and love to work with my hands

passionate about friends and family and making sure that in everything i do myself and most of all the people around me are happy and safe and can learn from what i have done.

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Resume Overview

School Attended

  • North Penn Senior High School
  • North Montco Technical Career Center

Job Titles Held:

  • Security Officer
  • Lowes Associate
  • Store Stocker

Degrees

  • High School Diploma
    High School Diploma

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