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Security Officer Resume Example

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SECURITY OFFICER
Summary

Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. My goal is to contribute significantly to an organization's success through use of my acquired skills, knowledge, and experiences while enhancing personal growth and development. I am a exceptional leader, who is self-motivated with key interests in the areas of business administration and project management.

Highlights
  • Full service restaurant background
  • Store operations
  • Retail inventory management
  • Store opening and closing procedures
  • Outstanding communication skills
  • MS Office proficient
  • Stable work history
  • Adaptable
  • Strong leader
  • Conflict resolution skills
  • Team-oriented
  • Employee recruitment expertise
  • Hiring and training
  • Reliable
  • Staff development talent
  • Supervisory skills
Experience
  • Addressed all customer inquiries and resolved complaints.
  • Trained assistant managers on all customer service policies.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Managed accounts payable and receivables and payroll.
  • Quickly identified problem situations and adeptly resolved incidents.
  • Developed relationships within the community to strengthen and expand customer base to increase sales opportunities.
Education
Associate of Arts: Business 2013 Community College of Philadelphia

3.54 GPA

Member of Honor Society Alpha Beta Gamma

Associate of Arts: Social & Behavioral Science 2013 Community College of Philadelphia

3.55 GPA

Member of Honor Society Phi Theta Kappa

MBA: Business Administration Kaplan University

Coursework in Management

Minor in Project Management

Recipient of Achievement Scholarship
Experience
Security Officer 12/2014 to Current Allied Barton Philadelphia, PA
  • Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
  • Reported all incidents, accidents and medical emergencies to law enforcement.
  • Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.
  • Continuously monitored security cameras and fire, building and alarm systems.
Insurance Broker 07/2010 to Current Independent Contractor Philadelphia, PA
  • Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.
  • Promoted agency products to customers in person, on the telephone and in writing.
  • Prepared necessary paperwork to process insurance sales and renewals.
  • Pursued continuing education and training programs to continue professional development.
  • Promoted client retention through high-quality service and follow through.
  • Presented and clearly explained insurance policy options to clients based on their needs and goals.
Banking Specialist 09/2013 to 09/2014 TD Bank Mount Laurel Township, NJ
  • Took ownership of customer concerns and resolved customer issues at first point of contact.
  • Provided exceptional customer service by meeting all customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel.
  • Promoted strong and lasting customer relationships through the contact center environment by providing quality customer service and sales in an efficient and professional manner.
Manager 08/2012 to 09/2013 Summerwood Corporation Conshohocken, PA
  • Hired, trained, monitored and motivated a staff of approximately 30 multi cultural employees.
  • Managed labor needs according to daily sales and budget.
  • Provided courteous and outstanding customer service.
Store Manager 09/2009 to 07/2010 Rent A Center Philadelphia, PA
  • Set specific goals for store performance, employee training, and development.
  • Conduct inventory management inspections and secure all store assets.
  • Managed and executed plans to increase sales and profits.
Kitchen Manager 11/2006 to 02/2008 Old Country Buffet Upper Darby, PA
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Organized, implemented training and promotional programs.
  • Ordered inventory, small wares, and uniforms for store.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
General Manager 02/2000 to 07/2006 Summerwood Corporation Conshohocken, PA
  • Ran multi-units and multi-branded stores.
  • Created profit and loss statement to document period end financials.
  • Hired, trained, scheduled, supervised and motivated staff of multi-cultural employees.
  • Forecasted labor needs according to sales and budget.
  • Managed accounts payable, accounts receivable and payroll.
  • Carefully prepared weekly payroll to keep up with projected revenue for the week.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Accomplishments
  • Recognized as one of the top ten Restaurant Managers in a 80-store chain in the east coast region.
  • Restructured poorly operated stores by evaluating customer service trend reports, profit and loss statements, inspections by identifying and correcting major issues of concern.
  • Efficiently operated two high volume restaurants with a combined staff of 120 team members and 8 management personnel.
  • Interviewed over 300 people and successfully staffed 2 new store locations.
Certifications

Certified Professional Food Manager

Issuing Organization: American National Standards Institute

Certification # 1740341


Licensed Insurance Professional 

Issuing Organization: Pennsylvania Insurance Department

License # 710513

Skills

Store Operations: accounts payables, budgets, customer service, financial statements, inventory management, payroll, team-building, sales, employee training, troubleshooting, multi-tasking, shipping and receiving, cash handling, account management, computer proficiency, problem solving, critical thinking, scheduling, telephone skills, time management, vendor management, Microsoft Office Suite, great prioritization and organizational skills

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Resume Overview

Companies Worked For:

  • Allied Barton
  • Independent Contractor
  • TD Bank
  • Summerwood Corporation
  • Rent A Center
  • Old Country Buffet

School Attended

  • Community College of Philadelphia
  • Kaplan University

Job Titles Held:

  • Security Officer
  • Insurance Broker
  • Banking Specialist
  • Manager
  • Store Manager
  • Kitchen Manager
  • General Manager

Degrees

  • Associate of Arts : Business 2013
    Associate of Arts : Social & Behavioral Science 2013
    MBA : Business Administration

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