Security Officer Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Dedicated Security Officer with 10 years Guest relations experience. Well-versed in providing personal, equipment and property security in transportation facilities, warehouses and distribution centers. Astute and skilled at identifying potential risks and using common sense in high-stress situations. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Competent Security Officer with 10 years of experience in crowd environments. Remains alert at all times and maintains excellent coverage of densely populated events. Quick and agile individual with strong critical thinking capabilities. Diligent Security professional with 10 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated ability to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures. Safety-conscious security personnel with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Experienced Security Officer with over 10 years of experience in Entertainment Surroundings. Excellent reputation for resolving problems and improving customer satisfaction.

  • Dispatch
  • Stationary surveillance
  • Conflict resolution techniques
  • Theft Prevention Training
  • Crisis Intervention Training
  • Crime Prevention Methods
  • CCTV Surveillance
  • Safety and Security
  • Emergency Response
  • Superior customer service
  • Investigation documentation
  • Surveillance
  • File and records management
  • Relationship building and management
  • Security Guard License
  • Electronic surveillance
Work History
11/2010 to 11/2020
Security Officer Intermountain Healthcare Syracuse, UT,
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Reported suspicious activities and persons to law enforcement.
  • Checked and verified photo identification prior to granting facility access.
  • Monitored central alarm systems for fire, intrusion and duress alarms and responded to 35 emergencies weekly.
  • Conducted 10 patrols of key areas to spot and control security concerns.
  • Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
01/1979 to 11/2009
Person in Charge /Manager of Merchandise Alpha Beta /Ralphs Grocery Store City, STATE,
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Updated pricing and signage to complete product displays and educate customers.
  • Developed merchandise plans to purchase various highly sought-after items to increase sales by 24 %.
  • Serviced accounts using prospecting, product marketing and merchandising techniques to enhance product awareness.
  • Created sales cycle plan to develop and service accounts through product marketing, prospecting, promotion and merchandising for proper product visibility.
  • Worked with managers and advertising directors to optimize promotions.
  • Arranged consistent shelves, bins and racks at 6 locations by following established planograms.
  • Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
  • Oversaw inventory counts each quarter to maintain stock records and account for shrinkage.
  • Planned out sales cycles to develop and service accounts by using product marketing, prospecting, promotion and merchandising for product awareness and placement.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Developed merchandising strategy to efficiently move overstock.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Restructured company merchandising standards to increase customer traffic and product exposure.
  • Supervised team of up to 73 merchandising employees and monitored adherence to company standards.
12/1976 to 01/1979
Cashier Salesman Pep Boys Auto Parts & Service City, STATE,
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Promoted and up-sold products and services to meet needs of customers.
  • Upheld high standards of customer service by promoting and upselling new products and services.
  • Implemented marketing and sales campaigns to effectively sell tire and shock absorbers together.
  • Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
  • Utilized effective communication and active listening skills to create client rapport to grow profitability.
  • Helped resolve client problems quickly with superior customer service.
  • Answered 10 calls per hour to assist with customer questions and concerns
Expected in 06/1975
No Degree: Liberal Arts And General Studies
Goldenwest College - Huntington Beach, CA,
Expected in 06/1972
High School Diploma:
Westminster High School - Westminster, CA

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Resume Overview

School Attended
  • Goldenwest College
  • Westminster High School
Job Titles Held:
  • Security Officer
  • Person in Charge /Manager of Merchandise
  • Cashier Salesman
  • No Degree
  • High School Diploma