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Security Officer Resume Example

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SECURITY OFFICER
Summary

Dedicated worker always trying to perform to best of ability. Fast learner for new things on the job. Customer service skill are awesome and never leave the customer unsatisfied. Positive role model to fellow team members. Team-oriented, and professional while working in collaborative environments.

Skills
  • Retail loss prevention
  • Inventory control procedures
  • Cash handling accuracy
  • Merchandising knowledge
  • Retail merchandising expertise
  • Sales development
  • Listening skills
  • Active listening
  • Energetic self-starter
  • Time management ability
  • Written and oral communication skills
  • Documentation and recordkeeping
  • Verbal/written communication
  • Excellent communication skills
  • Team player mentality
  • Customer- and service-oriented
  • Attention to detail
  • Vigilant and watchful
  • Patrolling
  • Reliability
  • Security procedures knowledge
  • Premises surveillance
  • Firearms expertise
  • English fluency
Experience
Securitas Security | Macungie, PennsylvaniaSecurity Officer08/2019 - Current
  • Checked passes and credentials of persons seeking to enter property and issued passes for guests.
  • Checked footage and live feeds from surveillance cameras to monitor for trespassers and criminal activity.
  • Oversaw premises to identify safety risks and ensure employee and visitor safety.
  • Maintained safety by quickly responding to alarms and investigating disturbances.
  • Worked with local and federal law enforcement agents to coordinate apprehensions.
  • Surveillance interior and exterior areas within facility to identify suspicious behavior.
Dorney Park | Allentown, PATeam Leader06/2018 - 10/2019
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Reviewed production specifications to properly set up and calibrate machinery.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Communicated and coordinated with multiple departments to achieve top results.
  • Assessed, motivated and empowered team members to perform in manner that builds customer satisfaction and loyalty, leading to retention and growth.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
  • Delegated daily tasks to team members to optimize team productivity.
  • Analyzed employee workloads to meet seasonal fluctuation needs.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
Great Wolf Lodge | Tannersville, PALifeguard05/2017 - 11/2018
  • Maintained strong proficiency in CPR, First Aid, and rescue techniques to provide optimal support to individuals in distress.
  • Identified emergency situations, including potential drownings and entered water within 10 seconds to recognize and 20 seconds to enter the water for lifesaving measures.
  • Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
  • Optimized customer service by resolving issues quickly and with courteous demeanor.
  • Informed patrons of unsafe or hazardous conditions, including solid waste in the pool and provided options for alternative activities.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Alerted patrons to immediate storm conditions by directing them to exit water immediately.
  • Monitored area for signs of distress and immediately moved into action when emergencies occurred to alleviate potential injuries or fatalities.
Polo Ralph Lauren Kids Store | Tannersville, PASales Associate03/2017 - 11/2017
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Offered product and service consultations and employed upselling techniques.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Helped average of 40 customers per day by responding to inquiries and locating products.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education and Training
Lincoln Technical Institute | Allentown, PAAssociate Degree in Medical Assistant in Medical AssistingExpected in 08/2020
Additional Information

Bilingual- Fluent in Spanish

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Resume Overview

Companies Worked For:

  • Securitas Security
  • Dorney Park
  • Great Wolf Lodge
  • Polo Ralph Lauren Kids Store

School Attended

  • Lincoln Technical Institute

Job Titles Held:

  • Security Officer
  • Team Leader
  • Lifeguard
  • Sales Associate

Degrees

  • Associate Degree in Medical Assistant in Medical Assisting

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