security officer resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Resourceful management professional offers history of success coordinating and monitoring operations across various departments. Track record of success in building high-performance teams and managing fast-paced operations with great attention to detail and multitasking abilities. Talent for finding optimal solutions to diverse challenges and motivating team members to meet and exceed company goals. Talents include task prioritization and resource management for successful office operations. Expert in office administration and team training. Manages time well and smoothly multitasks in fast-paced environments. Works great under pressure and easily flexes with different demands of each assignment. Attentive to unique handling needs of different products and skilled in understanding work orders.

  • Intruder Removal

  • Employee and Visitor Screening
  • Customer Service
  • Detailed Activity Logs
  • CPR Certified
  • CCTV Monitoring
  • Law Enforcement Collaboration
  • Emergency Response
  • De-escalation Techniques
  • Verbal and Written Communication
  • Theft Prevention
  • Attentive and Observant
  • Incident Reporting
  • Detail-Oriented
  • Pattern Recognition
  • Database Query Software
  • Cooperative Attitude
  • Active Listening
  • Adaptable and Flexible
  • Data Entry
  • Team Leadership
  • Schedule Coordination
  • Honest and Ethical
  • Armed Security Guard Certification
Work History
Security Officer, 06/2021 - Current
Taylorville Memorial Hospital Taylorville, IL,
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Authorized entrance papers and granted or denied entrance to building.
  • Reported irregularities such as fire and safety hazards to maintenance.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
  • Permitted entry with escort for approved persons into secure locations.
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
  • Contacted law enforcement in case of unauthorized persons, documents and materials.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Guided periodic property safety inspections and oversaw remedial action for potential hazards.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
  • Checked and verified photo identification prior to granting facility access.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Participated in staff meetings, special events and professional development activities.
  • Monitored employee activities, confirming compliance with security regulations.
  • Moved throughout facility and among customers to remain aware of developing security situations.
  • Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
  • Identified violators and escorted departing personnel to guard against theft of property.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Support Manager, 10/2018 - 11/2020
Mitratech Austin, TX,
  • Coached employees through day-to-day work and complex problems.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Established and implemented training programs to maximize team performance.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
  • Tracked and documented metrics, and evaluated trends.
  • Monitored employee and customer interactions to assess quality of service.
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Prepared employee schedules for maximum coverage during key hours.
  • Interpreted management directives to define and document administrative staff processes.
  • Assessed previous resolutions to uncover deficiencies in coverage and develop improvements.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Planned, created, tested, and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Established and maintained long-range plans for quality assurance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Maintained store equipment, printers and fax machines.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Launched quality assurance practices for each phase of development
  • Implemented and executed reviews of computer systems for compliance with state and federal regulations.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Developed detailed plans based on broad guidance and direction.
  • Rotated merchandise and displays to feature new products and promotions.
  • Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
  • Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
  • Delivered training for staff development, change management and materials, process and technical controls.
  • Negotiated manufacturing service agreements and quality standards.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Established team priorities, maintained schedules and monitored performance.
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
Waitress, 09/2013 - 09/2018
Holiday Retirement Walla Walla, WA,
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Inspected dishes and utensils for cleanliness.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Prepared specialty desserts for customers for special occasions.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Greeted new customers, discussed specials and took drink orders.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Used cash registers and credit card machines to cash out customers.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
GED: , Expected in 06/2021
BOCES - Lockport,
Status -

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  • Security Officer
  • Support Manager
  • Waitress


  • GED

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