security officer resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. As well as a Service-focused attendant bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency with 8 years of expertise in related roles.
Skills
Inventory management
Cleaning procedures
Civil and criminal law knowledge
Traffic control
Emergency vehicle operation
Report writing
Defensive tactics training
Team-oriented
Customer service
Written Communication
Clerical
Multitasking abilities
Stationary surveillance
Conflict resolution techniques
CCTV Surveillance
Work History
Security Officer, 03/2020 to Current Beaver Run Resort & Conference Center – Breckenridge, CO,
Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
Authorized entrance papers and granted or denied entrance to building.
Conducted frequent patrols of key areas to spot and control security concerns.
Permitted entry with escort for approved persons into secure locations.
Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
Contacted law enforcement in case of unauthorized persons, documents, and materials.
Contacted emergency medical and or fire services when needed.
Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
Secured personal and company goods against theft, vandalism, and illegal entry.
Reported irregularities such as fire and safety hazards to maintenance.
Enforcement of property's policies and procedures at all times.
Attendant, 03/2013 to 07/2021 Sarasota County Government Careers – Sarasota, FL,
Responded to customer requests in efficient manner.
Defused volatile customer situations calmly and courteously.
Acted professionally and patiently when addressing negative customer feedback.
Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
Safe operation of rides and attractions.
Operate concession area and box office.
Determined customer needs by asking relevant questions and listening actively to responses.
Removed safety hazards, soiled items and trash from customer areas.
Locked and unlocked facilities to allow participants entry or shut down after events.
Front Desk Agent, 03/2019 to 05/2020 Brasada – Powell Butte, OR,
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention and answered questions regarding proper use.
Kept all accounts in balance and ran daily reports to verify totals.
Communicated any problems regarding guest rooms to housekeeping services and maintenance personnel.
Answered multi-line phone systems, responded to inquiries and transferred calls to correct departments and personnel.
Entered customer data using SMS Host system and updated guest information as well as whenever patrons changed units.
Compiled data and reviewed information for accuracy prior to input.
Corrected any data entry error to prevent later issues such as duplication or data degradation when applicable.
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Issued room keys and parking passes to guests upon check-in
Police Officer, 10/2016 to 10/2017 Eastern New Mexico University – Enmu - Ruidoso, NM,
Respond to calls for service.
Write accurate and detailed reports.
Interview victims, witnesses, and suspects.
Actively patrolled assigned areas to prevent and detect crimes.
Issued warnings and/or citations for traffic violations.
Investigated and reported crimes, accidents, offenses, and damage to property.
Apprehended suspects, read Miranda Rights and transported offenders to jail.
Enforced traffic laws and ordinances through visual observation and radar speed detection.
Education
Associate of Arts: Criminology, Expected in 05/2024 to Gulf Coast State College - Panama City, FL GPA:
Vocational Certification: Law Enforcement Training , Expected in 03/2016 to Gulf Coast State College - Panama City, FL GPA:
High School Diploma: , Expected in 05/2012 to A. Crawford Mosley High School - Lynn Haven, FL GPA:
Certifications
Certified Law Enforcement Officer
Licensed Security Officer
Certifications from the Federal Emergency Management Agency to include (see below)
IS-100, Introduction to the Incident Command System (ICS 100) for Law Enforcement
IS-144, Telecommunicators Emergency Response Task force (TERT) Basic Course
IS-200, ICS for Single Resources and Initial Action Incident
IS-700, National Incident Management System (NIMS) , An Introduction
IS-800, National Response Framework, An Introduction
IS-813, Emergency Support Function (ESF) #13 Public Safety and Security
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