security officer resume example with 5+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
A motivated dental assistant student seeking externship opportunities. Interested in positively contributing to a dental office while gaining valuable industry experience. I am Customer Service Oriented with 7 years of customer service experience, and 2 years background in management. Great communication skills. I am a well motivated business-oriented worker, who is always willing to learn company policies and procedures in order to enhance customer service, and always looking to learn new things to be able to grow from it
Skills
Calm and Professional Under Pressure
Customer Service
Multitasking and Prioritization
Computer Skills
Spanish and English
Time Management
Problem-Solving
Teamwork and Collaboration
Friendly and Outgoing
Work History
08/2021 to CurrentSecurity OfficerTyson Foods | Green Forest, AR,
Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
Authorized entrance papers and granted or denied entrance to building.
Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
Checked and verified photo identification prior to granting facility access.
Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
03/2017 to 08/2020CashierElliot Health System | Londonderry, NH,
While being a cashier I also have to be mobile on the front end activities by proactively visiting Customer Service, Returns Desk, Front Line Registers, Commercial Registers, Lawn and Garden Registers, Vestibules and parking areas; providing direction and support to associates , and customers.
Always deliver WOW Customer Service at all times.
As well as building a bond with the customer, and making sure they have absolutely everything they need to complete their project.
Sterling fulfillment clerk Assisting customers with all of their shopping needs.
This includes assisting customers in the selection, demonstration, preparation and loading of merchandise.
As an Fulfillment Clerk I'm required to respond to customer inquiries and support them throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate.
I am also responsible for maintaining a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks Creating new exciting contest to get the associates hyped about credit , and Protection plans while maintaining the percentage we need to be at in the market.
Helped customers complete purchases, locate items and join reward programs.
Answered questions about store policies and addressed customer concerns.
01/2019 to 06/2019Customer Service RepresentativeLabcorp | Greenfield, IN,
Hotels and resorts.
Answering calls to help out customer book hotels or answering any questions they have regarding staying at certain hotels and seeing if it reaches their requirements of points they’ve accumulated over the years.
Call the hotels to see if they have any rooms available if the customers are unable to book at the last minute.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Answered constant flow of customer calls with minimal wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
05/2015 to 03/2017Team leaderPrintpack | Atlanta, GA,
Making sure all registers are $150 when our shift is complete.
Help take orders when we're in rush hour.
Train New Employees that recently just started working there.
Cross-trained and provided back up for customer service managers.
Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Built strong relationships with customers through positive attitude and attentive response.
Optimized customer support by establishing collaborative service environment.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Built strong relationships with customers through positive attitude and attentive response
Education
Expected in 01/2022 to to Dental Assistant | Dental AssistingAustin Dental Assistant School , Round Rock, TX, GPA:
Expected in 06/2016 to to High school diploma | Hendrickson High School, Pflugerville, TXGPA:
Accomplishments
Helping out different Lowe’s Locations not only the workers in need but the customers during the hurricane relief times every year on our ERT team.
Training and mentoring associates in our market that want to move up or new programs being rolled out in the company.
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