security officer resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

  • First Aid and CPR Certified
  • Interior and Exterior Patrol
  • CCTV Surveillance
  • Emergency Response
  • Customer Service
  • Detail-Oriented
  • Attentive and Observant
  • Transaction Processing
  • Call Documentation
  • Multitasking and Prioritization
  • Understanding Customer Needs
Security Officer, 07/2015 - 06/2019
Glendale Fire Department Glendale, AZ,
  • Patrolled public areas regularly to detect and resolve unsafe conditions.
  • Defused conflicts and security issues through effective de-escalation and crisis management techniques.
  • Protected building occupants and guests by controlling access points, preventing unauthorized individuals and confiscating contraband items
  • Investigated different types of disturbances, including fights, thefts, and vandalism.
  • Stand-By Holds Watching 51/50 Patient.
  • Responded promptly to various medical and security emergencies, delivering first aid, securing scenes, and detaining individuals
  • Kept security and facility managers updated on security activities and incidents with thorough daily reports.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Monitored premises and recorded activity in daily officer reports.
Phlebotomist, 04/2020 - 02/2021
St. Tammany Parish Hospital Covington, LA,
  • Upheld data security and compliance with HIPAA protocols through multiple identification points and
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Observed patient for unusual reactions or events to take appropriate action under established guidelines.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Conducted various blood tests and updated results into paper and electronic charts.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Collected specimens for drug screens, paternity tests and alcohol tests.
  • Prepared and packaged specimens for courier transport.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Guest Room Attendant, 02/2022 - 12/2022
Caesars Entertainment Corporation Metropolis, IL,
  • Vacuumed, dusted and polished furniture in common areas, hallways and waiting areas at elevators.
  • Locked guest rooms after performing housekeeping services and maintained complete security.
  • Delivered extra linens, paper products and toiletries to guests.
  • Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
  • Replenished each guest room with water glasses, toiletries and paper products.
  • Managed linen cart by keeping neat and organized.
  • Communicated with maintenance team on damages to repair.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Reported damage or theft of hotel property to management.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
Call Center Customer Service Representative, 02/2021 - Current
Oe Federal Credit Union Modesto, CA,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Consulted with customers regarding needs and addressed concerns.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Used available resources to provide efficient and accurate solutions for customer service requests.
  • Strengthened customer retention by offering discount options.
Education and Training
Completion of Phlebotomy Technician Program Certified Phlebotomy Technician 1 certificate: Phlebotomy, Expected in 10/2020
Cal Regional Training Institute - Stockton, CA,
Status -

. Demonstrated expertise in proper equipment use, blood volume requirements, and testing protocols. Completed accurate labels, paperwork, and system records updates with patients' sample information and personal details. Collected blood samples per written specifications and established protocols. Minimized patients' discomfort with good use of physical techniques and conversational skills. Performed standardized tests such as blood alcohol levels, glucose screenings and trough drug levels. Collected blood from veins using vacuum tube, syringe or butterfly venipuncture methods. Conducted tests such as blood counts with heel or finger stick capillary draws. Secured information by following HIPAA requirements Verified matching tube, patient and test information, carefully checking all details at each stage. Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance. Phleboutomy license

High School Diploma: , Expected in 06/2012
El Cerrito High School - El Cerrito, CA
Status -

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Resume Overview

School Attended

  • Cal Regional Training Institute
  • El Cerrito High School

Job Titles Held:

  • Security Officer
  • Phlebotomist
  • Guest Room Attendant
  • Call Center Customer Service Representative


  • Completion of Phlebotomy Technician Program Certified Phlebotomy Technician 1 certificate
  • High School Diploma

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