LiveCareer-Resume

security officer resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

I would like to express my interest in the Investigator position. I am a self-motivated and progress-driven Security Officer with an extensive background in this industry. With a long-standing record of initiative and innovation, I have developed and executed strategies that I believe will bring value to Security Team at MGM National Harbor.

Throughout the course of my career, I have honed my abilities in researching and report development. I am an astute problem-solver capable of prioritizing and managing complex projects with proficiency.

In my previous role, I exercised skills in observation, customer service and consistently contributed to team efforts and organizational improvements. I am open-minded and focused on new developments in my field. I have proven to be effective and motivational, with proficiency in communication and collaborative work. I enjoy brainstorming and coordinating efforts to achieve a common goal. I would appreciate the opportunity to speak with you regarding my candidacy for the Investigator role. I am looking forward to your response and thank you for your consideration.

Skills
  • First Aid Certified
  • Incident Reporting
  • Customer Service
  • Team Player
  • Verbal and Written Communication
  • Emergency Response
  • Report Writing
  • High Level of Integrity
  • Criminal Records Searches
  • Detail-Oriented
  • Fire Department Communication
  • CPR Certified
  • Investigative Skills
  • CCTV Surveillance
  • Works Well Under Pressure
  • Problem-Solving
  • Strong Work Ethic
  • Critical Thinking
  • Supervision & Leadership
  • Defensive Tactics Certified
Experience
09/2019 to Current
Security Officer Mercy Medical Center - Canton Cleveland, OH,
  • Guarded restricted areas to prevent unauthorized entry.
  • Monitored premises and recorded activity in daily officer reports.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Verified photo IDs and tickets to allow guests passage.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Reported safety hazards for remediation response.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Observed patrons and customers to quickly address security situations.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Maintained high levels of alertness throughout shifts.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.
  • Searched bags manually to identify prohibited items and contraband.
09/2019 to Current
Report Writer Avantor Washington, MN,
  • Identified needs of customers promptly and efficiently.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Understood and followed oral and written directions.
  • Worked with internal team to obtain in-depth understanding of products.
09/2019 to Current
Dispatcher Fortisbc Penticton, CA,
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Identified locations and needs of callers to accurately send assistance.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.

05/2010 to 09/2019
Assistant Store Manager The Furniture Mart Davenport, IA,
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Maintained inventory by checking merchandise to determine levels.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Implemented successful business strategies to increase revenue and target new markets.
02/2011 to 07/2015
Assistant Store Manager The Furniture Mart North Branch, MN,
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Delegated work to staff, setting priorities and goals.
Education and Training
Expected in 06/2014 to to
High School Diploma:
Eleanor Roosevelt High School - Greenbelt, MD
GPA:

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Resume Overview

School Attended

  • Eleanor Roosevelt High School

Job Titles Held:

  • Security Officer
  • Report Writer
  • Dispatcher
  • Assistant Store Manager
  • Assistant Store Manager

Degrees

  • High School Diploma

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