Security Officer Resume Example
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SECURITY OFFICER
Summary
I am a wife and mother to two small boys. I've dedicated my life to helping others. In between classes, I volunteered at local Soup Kitchens and Homeless Shelters. I was top 10 in Miss Jr. America and Miss Ohio USA. In high school, I was a straight A Student, Homecoming Queen nominated, in Choraliers (solos every year), band (solos every year), Student Council, Homecoming Committee, National Honor Society, Singer for jazz band, and in the Motivational Community
Skills
I can type 100 words per minute and work very well with others. |
Experience
Res-Care, Inc. | Manchester , TNSecurity Officer10/2020 - Current
- Worked with local and federal law enforcement agents to apprehend suspicious individuals.
- Investigated alarms and disturbances to maintain safety.
- Monitored six security cameras and fire, building and alarm systems.
- Responded to emergency situations quickly to minimize risk and injury.
- Provided security presence for over 3 events with 400 attendees.
- Patrolled and secured industrial and commercial premises to prevent intrusion.
- Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
- Oversaw premises to identify security risks to promote employee and visitor safety.
- Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
- Investigated suspected incidents of fraud, employee theft and embezzlement and reported findings to law enforcement.
- Documented all security-related situations and submitted in-depth reports to security Corporal.
- Searched individuals and baggage for devices, weapons and other prohibited items.
- Used X-ray machines and other devices to screen guests entering premises.
- Operated scanning equipment to keep entrance lines moving efficiently.
- Guarded restricted areas to prevent unauthorized entry.
- Circulated among patrons and customers to keep abreast of emergent security situations.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Checked credentials and issued passes before allowing access to property.
- Surveilled all areas within facility to identify suspicious behavior.
Wagoner Police Dept | City , STATE911 Dispatcher, Jailer, Booking Officer 01/2019 - 07/2020
- Responded to emergency calls routed by automatic distribution system.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Assisted departments with special requests such as BOLOs.
- Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Managed average of 200 cases each day, delivering telephone assistance and treatment recommendations to public and hospital staff on various medical conditions.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Recorded personal property of prisoners and sealed property in envelopes.
- Escorted prisoners to and from court, jail and other jurisdictions or rehabilitation institutions.
- Led grid searches to locate and confiscate potential harmful items and contraband.
- Searched prisoner cells and belongings for contraband and weapons.
- Inspected all incoming and outgoing mail for contraband.
- Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
- Observed conduct of inmates and protected from dangers.
- Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
- Monitored behavior of six inmates to prevent escape attempts, crime and other dangerous activities.
Chelsea Police Department | City , STATE911 Dispatcher03/2017 - 11/2017
- Used radio, telephone and computer system to update first responders with new information.
- Assisted departments with special requests such as BOLOs.
- Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Responded to emergency calls routed by automatic distribution system.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Recognized by management for providing exceptional customer service.
- Created new programs that resulted in increasing productivity and customer satisfaction.
- Improved profit margins by streamlining operations and workflow.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Defined strategies and created a plan to achieve ambitious operational objectives.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Managed average of 130 cases each day, delivering telephone assistance and treatment recommendations to public and hospital staff on various medical conditions.
Chimney Hill Apartments | City , STATEApartment Leasing Agent06/2015 - 10/2015
- Maintained accurate records of all correspondence with and from tenants.
- Maintained high customer approval rating as result of dynamic service, exemplary support and interpersonal communication.
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
- Oversaw daily operations, maintenance and administration of various properties.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Conducted background checks on applicants.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Checked rental eligibility by following Chimney Hills's verification process.
- Experienced in various types of properties including new construction, luxury apartments, condominiums and over-55 communities.
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
- Contacted and followed up with tenants on renewal notices.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages.
- Escalated critical issues to property manager to deliver immediate resolution.
- Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Encouraged prospective tenants to fill out applications after property tours.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Coordinated and followed up on maintenance requests for residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Responded quickly to concerns regarding community from prospective and current residents.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Increased occupancy from 50% to 100% through hardwork and dedication.
Education and Training
Butler Tech Public Safety Complex | City, StateEMT-B in EMT-B01/2013
Miami University Middletown | City, StateSome College (No Degree) in Nursing
Edgewood High School | City, StateHigh School Diploma06/2004
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Resume Overview
School Attended
- Butler Tech Public Safety Complex
- Miami University Middletown
- Edgewood High School
Job Titles Held:
- Security Officer
- 911 Dispatcher, Jailer, Booking Officer
- 911 Dispatcher
- Apartment Leasing Agent
Degrees
- EMT-B in
Some College (No Degree) in Nursing
High School Diploma
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