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Security Officer Resume Example

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SECURITY OFFICER
Summary

I am a wife and mother to two small boys. I've dedicated my life to helping others. In between classes, I volunteered at local Soup Kitchens and Homeless Shelters. I was top 10 in Miss Jr. America and Miss Ohio USA. In high school, I was a straight A Student, Homecoming Queen nominated, in Choraliers (solos every year), band (solos every year), Student Council, Homecoming Committee, National Honor Society, Singer for jazz band, and in the Motivational Community

Skills

I can type 100 words per minute and work very well with others.

Experience
Royce US Protection Services | Centerville, Oh, OHSecurity Officer10/2020 - Current
  • Worked with local and federal law enforcement agents to apprehend suspicious individuals.
  • Investigated alarms and disturbances to maintain safety.
  • Monitored six security cameras and fire, building and alarm systems.
  • Responded to emergency situations quickly to minimize risk and injury.
  • Provided security presence for over 3 events with 400 attendees.
  • Patrolled and secured industrial and commercial premises to prevent intrusion.
  • Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
  • Oversaw premises to identify security risks to promote employee and visitor safety.
  • Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
  • Investigated suspected incidents of fraud, employee theft and embezzlement and reported findings to law enforcement.
  • Documented all security-related situations and submitted in-depth reports to security Corporal.
  • Searched individuals and baggage for devices, weapons and other prohibited items.
  • Used X-ray machines and other devices to screen guests entering premises.
  • Operated scanning equipment to keep entrance lines moving efficiently.
  • Guarded restricted areas to prevent unauthorized entry.
  • Circulated among patrons and customers to keep abreast of emergent security situations.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Checked credentials and issued passes before allowing access to property.
  • Surveilled all areas within facility to identify suspicious behavior.
Wagoner Police Dept | Wagoner, OK911 Dispatcher, Jailer, Booking Officer 01/2019 - 07/2020
  • Responded to emergency calls routed by automatic distribution system.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Assisted departments with special requests such as BOLOs.
  • Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Managed average of 200 cases each day, delivering telephone assistance and treatment recommendations to public and hospital staff on various medical conditions.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Recorded personal property of prisoners and sealed property in envelopes.
  • Escorted prisoners to and from court, jail and other jurisdictions or rehabilitation institutions.
  • Led grid searches to locate and confiscate potential harmful items and contraband.
  • Searched prisoner cells and belongings for contraband and weapons.
  • Inspected all incoming and outgoing mail for contraband.
  • Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
  • Observed conduct of inmates and protected from dangers.
  • Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
  • Monitored behavior of six inmates to prevent escape attempts, crime and other dangerous activities.
Chelsea Police Department | Chelsea, OK911 Dispatcher03/2017 - 11/2017
  • Used radio, telephone and computer system to update first responders with new information.
  • Assisted departments with special requests such as BOLOs.
  • Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Responded to emergency calls routed by automatic distribution system.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Recognized by management for providing exceptional customer service.
  • Created new programs that resulted in increasing productivity and customer satisfaction.
  • Improved profit margins by streamlining operations and workflow.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Managed average of 130 cases each day, delivering telephone assistance and treatment recommendations to public and hospital staff on various medical conditions.
Chimney Hill Apartments | Middletown , OHApartment Leasing Agent06/2015 - 10/2015
  • Maintained accurate records of all correspondence with and from tenants.
  • Maintained high customer approval rating as result of dynamic service, exemplary support and interpersonal communication.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Conducted background checks on applicants.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Checked rental eligibility by following Chimney Hills's verification process.
  • Experienced in various types of properties including new construction, luxury apartments, condominiums and over-55 communities.
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
  • Contacted and followed up with tenants on renewal notices.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Coordinated and followed up on maintenance requests for residents.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Responded quickly to concerns regarding community from prospective and current residents.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Increased occupancy from 50% to 100% through hardwork and dedication.
Education and Training
Butler Tech Public Safety Complex | Liberty Township , OHEMT-B in EMT-B01/2013
Miami University Middletown | Middletown , OHSome College (No Degree) in Nursing
Edgewood High School | Trenton , OHHigh School Diploma06/2004
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Resume Overview

Companies Worked For:

  • Royce US Protection Services
  • Wagoner Police Dept
  • Chelsea Police Department
  • Chimney Hill Apartments

School Attended

  • Butler Tech Public Safety Complex
  • Miami University Middletown
  • Edgewood High School

Job Titles Held:

  • Security Officer
  • 911 Dispatcher, Jailer, Booking Officer
  • 911 Dispatcher
  • Apartment Leasing Agent

Degrees

  • EMT-B in
    Some College (No Degree) in Nursing
    High School Diploma

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