Security Officer Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Seasoned Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers. Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.

  • Crime prevention methods
  • Observant
  • Screening wands
  • Interior and exterior patrol
  • Fluent in Spanish & English
  • Report writing
  • High level of integrity
  • Reliability
  • Vigilant and watchful
  • Physical combat trained
  • Patrolling
  • Security procedures knowledge
Security Officer, 07/2020 to Current
Rivers Casino Schenectady, NY,
  • Investigated alarms and disturbances to maintain safety.
  • Responded to emergency situations quickly to minimize risk and injury.
  • Patrolled and secured industrial and commercial premises to prevent intrusion.
  • Circulated among patrons and customers to keep abreast of emergent security situations.
  • Documented all security-related situations and submitted in-depth reports to [Job title].
  • Guarded restricted areas to prevent unauthorized entry.
  • Checked credentials and issued passes before allowing access to property.
  • Operated scanning equipment to keep entrance lines moving efficiently.
  • Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
  • Oversaw premises to identify security risks to promote employee and visitor safety.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Worked with local and federal law enforcement agents to apprehend suspicious individuals.
Special Needs Bus Driver, 06/2015 to 03/2020
First Student Tenmile, OR,
  • Transported up to 6 individuals on designated bus routes safely and on time.
  • Assisted in inspection, operation and care of all equipment required by special needs students.
  • Volunteered for field trips and sightseeing tours, avoiding delays by researching appropriate routes ahead of time.
  • Displayed stellar customer service by warmly welcoming passengers and interacting in friendly, professional manner.
  • Maintained appropriate behavior on bus and reported policy infractions to supervisors for immediate remediation.
  • Responded to medical emergencies with calm mindset to smoothly render aid and determine need for advanced medical care.
  • Kept bus orderly with strong control over passenger behaviors.
  • Maintained strict compliance with safety rules for passenger and driver protection.
  • Assisted disabled passengers in boarding and exiting bus.
  • Performed all duties with personable communication and professionalism, including bus operation and passenger interaction.
  • Obeyed all DOT rules and regulations in addition to local laws and stipulations.
  • Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
  • Inspected vehicle daily and personally handled routine upkeep such as adding gas and washer fluids.
Dispatcher, 06/2015 to 03/2020
Crst International Anna, OH,
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Reported delays, accidents or other traffic and transportation situations.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Communicated with individuals within inbound call center setting to complete dispatch support for student pick-up & drop-off calls.
  • Supervised driver dispatching, route planning and vehicle tracking for over 100 student drivers.
  • Accurately and efficiently responded to over 150 daily requests.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Tracked all changes in computer system to keep records current and accurate.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Kept detailed and updated records of calls in physical and electronic databases.
Front End Associate-Customer Service, 06/2011 to 06/2015
Marshalls City, STATE,
  • Replenished shelves to maintain adequate merchandise levels.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Interviewed customers regarding issues and reported feedback to management team.
  • Served needs of as many as 300 customers per shift, including collecting payments, tracking rewards and handling customer service issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Oversaw preparation of corporate balance sheets, income statements and other financial reports.
  • Improved operations by working with team members and customers to find workable solutions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Education and Training
High School Diploma: , Expected in 01/2013
Bulkeley High School - Hartford, CT

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Resume Overview

School Attended
  • Bulkeley High School
Job Titles Held:
  • Security Officer
  • Special Needs Bus Driver
  • Dispatcher
  • Front End Associate-Customer Service
  • High School Diploma

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