Security Officer Resume Example
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SECURITY OFFICER
Professional Summary
Focused sales professional highly effective in establishing and maintaining relationships with potential and existing clients. Extremely motivated and ambitious.
Skills
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Skills
Security, Sales, Customer Service, Communication, Account Management, Customer Relations, Customer
Satisfaction, Data Entry, Direct Sales, Fork Lift, Loss Prevention, Machinery, Windows, Packaging, Power Tools, Safety, Technical Support, Typing
Work History
Security Officer05/2014 to Current
Rivers Casino – Pittsburgh , PA
Rivers Casino – Pittsburgh , PA
- Provide exceptional customer service
- mobile patrolling
- crowd control
- Maintained friendly and professional customer interactions at all times.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Detected suspicious activities and watched for criminal acts and rule infractions.
- Monitored and authorized entrance and departure of employees and visitors.
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
- Monitored and reported suspicious activities to local authorities.
- Secured all doors in the office and main building after hours.
- Monitored building access and identified all officials and employees before authorizing their entrance.
- Actively patrolled assigned areas to prevent and detect crimes.
- Monitored security camera system day and night.
Warehouse Associate03/2014 to 05/2014
Sunbelt Rentals, Inc. – Hayward , CA
Sunbelt Rentals, Inc. – Hayward , CA
- Packaging, Palletizing, Shipping Tags, Manufacturing.
- Ensured that all health and safety guidelines were followed.
- Made sure that products were produced on time and are of good quality.
- Fabricated large and small parts per drawing and assembled parts as required.
- Maintained necessary level of communications between shifts.
- Loaded and unloaded pieces into boxes for shipment.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Received, stored and shipped goods and materials.
Route Sales Representative11/2012 to 12/2013
Smithfield Foods, Inc. – Wilson , NC
Smithfield Foods, Inc. – Wilson , NC
- Completed on-time deliveries by choosing the best and most efficient routes.
- Submitted receipts and money received from deliveries at the end of each shift.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors.
- Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions.
- Fostered positive working relationships with customers by responding to their questions and concerns.
- Completed all documentation neatly and accurately.
- Completed and submitted all necessary logs and paperwork on a daily basis.
- Processed cash and credit payments rapidly and accurately.
- Placed special merchandise orders for customers.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Accurately logged all daily orders.
- Recommended new products to customers, resulting in a 70% in add-on business.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Created strategic brand building events to expand the current product portfolio.
- Attended monthly sales meetings and quarterly sales trainings.
- Met existing customers to review current services and expand sales opportunities.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Built relationships with customers and the community to promote long term business growth.
Sales Representative08/2012 to 11/2012
Xima Software – South Jordan , UT
Xima Software – South Jordan , UT
- Sales, Data Entry, Typing, Customer Service, Customer Education, Account Management, Schedule Appointments.
- Evaluate customer's existing and potential product needs and make recommendations, Promote, and sell product and service value, Remain up-to-date on products and services to ensure customer, satisfaction and to maximize sales opportunities.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Recorded accurate and efficient records in the customer database.
- Negotiated prices, terms of sales and service agreements.
- Responded to all customer inquiries thoroughly and professionally.
- Addressed and resolved customer product complaints empathetically and professionally.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Managed high call volume with tact and professionalism.
Direct Sales Representative12/2013 to 03/2014
At & T – Metairie , LA
At & T – Metairie , LA
- Maintained friendly and professional customer interactions at all times.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Emphasized product features based on analysis of customers' needs.
- Answered customers' questions regarding products, prices and availability.
- Managed and recorded all leads from outbound telephone marketing.
- Prioritized daily workflows, including all quotes and sales-related inquiries.
- Communicated sales promotions to customers to grow average customersm
Customer Service Representative01/2011 to 08/2012
Carlisle Companies Incorporated – Pottstown , PA
Carlisle Companies Incorporated – Pottstown , PA
- Addressed and resolved customer product complaints empathetically and professionally.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Managed high call volume with tact and professionalism.
- Acted professionally and patiently when addressing negative customer feedback.
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
- Met or exceeded service and quality standards every review period.
- Placed special merchandise orders for customers.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Answered customer questions about product availability and shipment times.
- Consistently hit and exceeded sales goals by 20%.
- Recommended merchandise to customers based on their needs and preferences.
Loss Prevention & Maintenance11/2009 to 12/2010
Wal-Mart – City , STATE
Wal-Mart – City , STATE
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Politely assisted customers in person and via telephone.
- Maintained cleanliness and presentation of stock room and production floor.
- Helped drive sales goals and achieve monthly quotas.
- Detected suspicious activities and watched for criminal acts and rule infractions.
- Circulated among visitors, patrons and employees to preserve order and protect property.
- Monitored and reported suspicious activities to local authorities.
- Served as first responder for all facility and equipment issues.
- Cleaned in and around the buildings, prioritizing safety at all times.
- Inspected facility and grounds and picked up any trash.
Education
High School Diploma: 2003Mt. Tahoma High School
- City,
State
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Resume Overview
School Attended
- Mt. Tahoma High School
Job Titles Held:
- Security Officer
- Warehouse Associate
- Route Sales Representative
- Sales Representative
- Direct Sales Representative
- Customer Service Representative
- Loss Prevention & Maintenance
Degrees
- High School Diploma : 2003
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