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Security Officer Resume Example

Resume Score: 90%

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SECURITY OFFICER
Experience
Security Officer
June 2014 to Current
Trident Security - Phoenix, AZ
  • Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
  • Answer alarms and investigate disturbances.
  • Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
  • Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
  • Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
  • Circulate among visitors, patrons, or employees to preserve order and protect property.
  • Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.
  • Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary.
  • Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
  • Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection.
  • Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering.
  • Monitor and adjust controls that regulate building systems, such as air conditioning, furnace, or boiler.
DATA ENTRY
October 2014 to Current
Optum Connexions - Phoenix, AZ

Imputing applications for the affordable health care act for the state of Massachusetts . Entering state of residents application information into the State of Massachusetts Health care system for approval or any further additional information my needed for the client to receive health care or forwarding to a phone representative for a follow up call.

Shipping and Receiving Clerk
January 2013 to January 2014
Home Depot - Phoenix, AZ
  • Receive and count stock items, and record data manually or using computer.
  • Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
  • Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
  • Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment.
  • Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities.
  • Keep records on the use and/or damage of stock or stock handling equipment.
  • Examine and inspect stock items for wear or defects, reporting any damage to supervisors.
  • Provide assistance or direction to other stockroom, warehouse, or storage yard workers.
  • Dispose of damaged or defective items, or return them to vendors.
  • Prepare and maintain records and reports of inventories, price lists, shortages, shipments, expenditures, and goods used or issued.
  • Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions.
  • Compile, review, and maintain data from contracts, purchase orders, requisitions, and other documents in order to assess supply needs.
  • Confer with engineering and purchasing personnel and vendors regarding stock procurement and availability.
  • Determine sequence and release of back orders according to stock availability.
Fraud analyst
August 2009 to May 2012
Bank of America - Phoenix, AZ
  • Taking incoming fraud calls from ATM debit card holders.
  • Identifying the customer through various methods, determining if there is fraud on the account and if not, releasing the fraud hold on the account.
  • If there is fraud on account, help customer with filing the claims for their refund process.
  • Also assist with customer service questions about ATM debit cards Fraud detection*s, policies and procedures with different fraud types and fraud customer service questions and concerns.
  • Search computer databases, credit reports, public records, tax or legal filings, or other resources to locate persons or to compile information for investigations.
  • Obtain and analyze information on suspects, crimes, or disturbances to solve cases, to identify criminal activity, or to gather information for court cases.
  • Question persons to obtain evidence for cases of divorce, child custody, or missing persons or information about individuals' character or financial status.
Senior Credit Analyst
October 2007 to September 2009
Bank of America - Phoenix, AZ
  • Also the ability to lend up to seventy five thousand dollars in unsecured credit.
  • Analyze credit data and financial statements to determine the degree of risk involved in extending credit or lending money.
  • Prepare reports that include the degree of risk involved in extending credit or lending money.
  • Evaluate customer records and recommend payment plans based on earnings, savings data, payment history, and purchase activity.
  • Confer with credit association and other business representatives to exchange credit information.
  • Complete loan applications, including credit analyses and summaries of loan requests, and submit to loan committees for approval.
  • Generate financial ratios, using computer programs, to evaluate customers' financial status.
  • Compare liquidity, profitability, and credit histories of establishments being evaluated with those of similar establishments in the same industries and geographic locations.
  • Consult with customers to resolve complaints and verify financial and credit transactions.
  • Analyze financial data such as income growth, quality of management, and market share to determine expected profitability of loans.
Collections Agent
October 2006 to October 2007
Bank of America - Phoenix, AZ
  • Customer assistants Collection calling and taking inbound calls that are in 120 day past due status and collecting on accounts to prevent further delinquency on credit cards and lines of credit.
  • Also skip tracing account to find and locate new contacts for customers.
  • Assisting customers with solutions that can bring their accounts current by way of various payment programs or settlement options.
  • Strong negotiations and people skills to offer payment solutions to help the customer out of debt and help restoring their credit to current up to date status.
  • Maintain knowledge of tax code changes, and of accounting procedures and theory to properly evaluate financial information.
  • Maintain records for each case, including contacts, telephone numbers, and actions taken.
  • Conduct independent field audits and investigations of income tax returns to verify information or to amend tax liabilities.
  • Examine accounting systems and records to determine whether accounting methods used were appropriate and in compliance with statutory provisions.
  • Impose payment deadlines on delinquent taxpayers and monitor payments to ensure that deadlines are met.
  • Examine and analyze tax assets and liabilities to determine resolution of delinquent tax problems.
  • Determine appropriate methods of debt settlement, such as offers of compromise, wage garnishment, or seizure and sale of property.
Hotel Night Auditor
March 2004 to October 2006
Hyatt Place - Scottsdale, AZ
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Compute bills, collect payments, and make change for guests.
  • Review accounts and charges with guests during the check out process.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Make and confirm reservations.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Arrange tours, taxis, or restaurant reservations for customers.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
  • Plan, schedule or supervise the work of other employees.
Education
May 2002Phoenix College - Phoenix, AZ EMT
Associate of Science : Finance, 2001Paradise Valley Community College - Phoenix, AZGPA: Accomplishments & Awards Employee of the month.Finance Accomplishments & Awards Employee of the month.
Personal Information
Affiliations I have over ten plus years of customer service skills and call center experience and I also have a Hospitality background as well. Volunteer Work
Skills
accounting, accounting systems, ATM, basic, bookkeeping, contracts, credit, customer service, databases, debit, direction, doors, filing, financial, financial statements, inventory, legal, machinery, Mark, market, materials, exchange, money, windows, negotiations, people skills, personnel, police, policies, procurement, purchasing, quality, reporting, switchboard, tax, telephone, articles
Additional Information
  • Publications Affiliations I have over ten plus years of customer service skills and call center experience and I also have a Hospitality background as well. Volunteer Work
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Trident Security
  • Optum Connexions
  • Home Depot
  • Bank of America
  • Hyatt Place

School Attended

  • Phoenix College
  • Paradise Valley Community College

Job Titles Held:

  • Security Officer
  • DATA ENTRY
  • Shipping and Receiving Clerk
  • Fraud analyst
  • Senior Credit Analyst
  • Collections Agent
  • Hotel Night Auditor

Degrees

  • May 2002
    Associate of Science : Finance , 2001

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