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security officer resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales.
Sales Representative with 2-year track record of success in providing exceptional service and sales support in Sales industry.
Responsible Cashier experienced at managing front of store needs in busy environments. Friendly and energetic with strong communication and organizational abilities. Seeking role of increased responsibility where strengths in service and sales will be valuable.
Results-oriented Cashier motivated to exceed expectations and deliver exceptional service to meet all customer needs. Resourceful professional with history of increasing business revenue and decreasing shrinkage while exceeding sales and productivity objectives.
Skilled Cashier with excellent track record in managing professional register operations. Hard-working and diligent team player with strong mathematical and customer service skills.
Energetic student eager to build professional abilities while pursuing College degree. Motivated, enthusiastic and friendly with strong communication and team work abilities.
Highlights
  • Security monitoring
  • Customer service mindset
  • Sales proficiency
  • Receive return merchandise
  • Excellent verbal communication
  • Restocking
  • Enthusiasm
  • Cheerfulness
  • Professional appearance
  • Mathematical strengths
  • Efficiency
Accomplishments
Achieved perfect attendance for one consecutive year.
Apprehended 15 shoplifters in a 24 month period.
Spearheaded school fundraising effort for Make-A-Wish Foundation charity event, successfully raising $4000.
Acquired over 8 new customers in 2013.
Spearheaded a remarkable “worst-to-first” transformation.
Handled the highest volume account in assigned territory.
Developed an innovative preventive maintenance program for components in the facility.
Established a Pen Pal program between French and American students.
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Consistently generated additional revenue through skilled sales techniques.
Greeted customers upon entrance and handled all cash and credit transactions.
Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging. Assisted customers over the phone regarding store operations, product, promotions and orders.
Saved company money on consistent basis by working with loss prevention to monitor high-risk areas.
Experience
05/2015 to 01/2017
Security Officer Sandia Resort Casino Albuquerque, NM,
Conducted investigations regarding suspected incidents of external fraud, employee theft and embezzlement.
Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
Reported all incidents, accidents and medical emergencies to law enforcement.
Answered alarms and investigated disturbances.
Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.
Issued security badges and visitor passes to all guests.
Investigated calls and complaints involving fire, theft, accident and hazard reports.
Checked passes and credentials of persons seeking to enter the property.
Inspected parking lot to verify that vehicles were properly parked and displayed parking permits.
Interviewed, questioned and conducted undercover surveillance operations.
Ran background checks of individuals to obtain data on character, financial status and personal history.
2014 to 08/2014
Sales Representative Rentokil Initial Sacramento, CA,
Cold-called prospective customers to build relationship.
Completed documentation for product and service sales.
Filled out expense reports for accounting.
Maintained productive relationships with existing customers through exceptional follow-up after sales.
Generated high volume of referrals.
Updated database with customer and sales information.
Kept showroom professional and neat at all times.
Delivered products to customers in timely manner.
Established new customer accounts.
Informed management of special sales and service issues.
 
07/2011 to 10/2013
Store Clerk Common Spirit Corning, IA,
Assessed customer needs and responded to questions.
Cleaned and straightened work area.
Issued receipts for purchases and gifts.
Worked with customer service to resolve issues.
Organized register supplies.
Unboxed new merchandise.
Operated cash register with proficiency.
Provided professional and courteous service at all times.
Worked overtime shifts during busy periods.
Maintained gift certificate documentation.
09/2009 to 11/2010
Assistant Ericsson Kansas City, MO,

Conducted census counts throughout the neighboring communities

Participated in community outreach projects.

Assisted in developing marketing ideas for promotion.

When required, attended court hearings.

 Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness.
 
Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies.
 
Planned and negotiated media buys, including TV, radio, print and digital.
 
Managed the in-house advertising program consisting of print and media collateral pieces.
 
Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams.
Education
Expected in Current to to
: Teaching Degree
Los Angeles City College - Los Angeles, CA
GPA:
Teaching English as a Second Language
Expected in June 2008 to to
HS Diploma:
Huntington Park High School - Huntington Park, CA
GPA:
Languages
Bilingual: English/ Spanish
Skills
Cash Handling, Computer Literate, Inventory, Marketing, Communicator, Promotion, Safety, Sales, Securities, Bilingual (Spanish), Team Player, Security, Weapons Handling, Surveillance, Loss Prevention.

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Resume Overview

School Attended

  • Los Angeles City College
  • Huntington Park High School

Job Titles Held:

  • Security Officer
  • Sales Representative
  • Store Clerk
  • Assistant

Degrees

  • HS Diploma

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