LiveCareer-Resume
Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. Seasoned Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Crime Prevention Methods
  • Investigative Skills
  • Interior and Exterior Patrol
  • Credit Card Payment Processing
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Microsoft SharePoint
  • Verbal and Written Communication
  • Upselling Products and Services
  • Service Promotion
  • Customer Service
  • Upbeat and Positive Personality
  • Customer Data Confidentiality
  • Time Management
  • Product Promotion
  • Training and Onboarding
  • Call Documentation
  • Data Entry
Experience
Security Officer, 01/2023 - Current
Muckleshoot Casino Auburn, WA,
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Guarded restricted areas to prevent unauthorized entry.
  • Verified photo IDs and tickets to allow guests passage.
  • Completed incident reports to record security or loss prevention incidents.
  • Reported safety hazards for remediation response.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.
  • Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at methodist hospitals & memorial hermann facilities.
Security Officer, 02/2023 - 04/2023
Muckleshoot Casino Auburn, WA,
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Guarded restricted areas to prevent unauthorized entry.
  • Verified photo IDs and tickets to allow guests passage.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
  • Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Identified suspicious activity to determine appropriate response.
  • Explained security protocols to employees and guests to promote readiness for emergency situations.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.
CSR, Sales, 01/2022 - 07/2022
Iqor City, STATE,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Consulted with customers to resolve service and billing issues.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Collected payments and provided accurate change.
  • Assessed customer needs to provide assistance and information on product features.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
Education and Training
High School Diploma: , Expected in 06/2021
-
Yates High School - Houston, TX
GPA:
Status -
Certifications
  • Licensed security - 2022
,

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Resume Overview

School Attended

  • Yates High School

Job Titles Held:

  • Security Officer
  • Security Officer
  • CSR, Sales

Degrees

  • High School Diploma

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