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Security officer Resume Example

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SECURITY OFFICER
Summary
Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success.
Quality-focused supervisor who believes excellent people skills and open communication are essential functions of successful security management.
High-energy reservations supervisor focused on promoting customer satisfaction through exceptional service. Courteous and professional with a great sense of humor.
Skills
  • Word, Excel, Outlook
  • Extensive customer service experience
  • Knowledge of complex phone systems and working with multi-line phones
  • Experience handling sensitive information
  • Have a passion for helping and working with general public
  • Calm under pressure in emergency situations
  • Aptitude for positions that require attention to details
Licenses
Currently Licensed Security Officer in the State of Texas
Currently Licensed Security Officer in the State of Texas
Experience
02/2013 to Current
Security officer5 STAR EVENT SERVICES － AUSTIN, TX
  • Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
  • Maintain order and ensure adherence to safety rules.
  • Refuse admittance to undesirable persons or persons without tickets or passes.
  • Work as a liaison in the Command Center between our security team and law enforcement, EMS and operations.
  • Administer first aid according to prescribed procedures, and notify emergency medical personnel when necessary.
  • Confer with management to discuss and resolve participant complaints.
10/2012 to 09/2013
Guest Services SupervisorSTADIUM PEOPLE － AUSTIN, TX
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
  • Meet with managers or other supervisors to stay informed of changes affecting operations.
  • Resolve customer complaints regarding worker performance or services rendered.
  • Furnish customers with information on events or activities.
  • Greet patrons attending entertainment events.
  • Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
  • Guide patrons to exits or provide other instructions or assistance in case of emergency.
  • Settle seating disputes or help solve other customer concerns.
12/2011 to 12/2012
ArtistAUSTINTATIOUS GLASS & ART CO － AUSTIN, TX
  • Study different techniques to learn how to apply them to artistic endeavors.
  • Attend craft shows to market products.
  • Create functional or decorative objects by hand, using a variety of methods and materials.
  • Develop concepts or creative ideas for craft objects.
  • Confer with customers to assess customer needs or obtain feedback.
  • Advertise products and work, using media such as internet advertising and brochures.
  • Research craft trends, venues, and customer buying patterns in order to inspire designs and marketing strategies.
  • Prepare work for sale or exhibition, and maintain relationships with retail, art and resource networks that can facilitate sale or exhibition of work.
  • Maintain supplies of tools, equipment, and materials, and order additional supplies as needed.
05/2008 to 11/2011
Communications & Reservations SupervisorHYATT REGENCY AUSTIN HOTEL － AUSTIN, TX
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
  • Recruit, interview, and select employees.
  • Interpret and communicate work procedures and company policies to staff.
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
  • Make recommendations to management concerning such issues as staffing decisions or procedural changes.
  • Make and confirm reservations.
Education and Training
May 2002
Bachelor of Fine ArtsUNIVERSITY OF TEXAS － ARLINGTON, TX
Skills
administrative, advertising, art, brochures, color, Resolve customer complaints, customer service experience, customer service, first aid, functional, law enforcement, marketing strategies, market, materials, Excel, office, Outlook, Word, networks, personnel, phone systems, policies, quality, quick learner, Research, retail, safety, staffing, phones
administrative, advertising, art, brochures, color, Resolve customer complaints, customer service experience, customer service, first aid, functional, law enforcement, marketing strategies, market, materials, Excel, office, Outlook, Word, networks, personnel, phone systems, policies, quality, quick learner, Research, retail, safety, staffing, phones
Additional Information
  • CREDENTIALS AND LICENSES Currently Licensed Security Officer in the State of Texas
  • CREDENTIALS AND LICENSES Currently Licensed Security Officer in the State of Texas
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Resume Overview

Companies Worked For:

  • 5 STAR EVENT SERVICES
  • STADIUM PEOPLE
  • AUSTINTATIOUS GLASS & ART CO
  • HYATT REGENCY AUSTIN HOTEL

School Attended

  • UNIVERSITY OF TEXAS

Job Titles Held:

  • Security officer
  • Guest Services Supervisor
  • Artist
  • Communications & Reservations Supervisor

Degrees

  • Bachelor of Fine Arts

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