Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

I am known for successfully handling escalated customer support issues. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Observant
  • CCTV surveillance
  • Report writing
  • Patrolling
  • Reliability
  • Opening and closing procedures
  • Training and mentoring
  • Multitasking
  • Clerical
  • Work ethic
  • Team building
  • Business development understanding
  • Microsoft Office expertise
  • Retail sales customer service
  • High-energy attitude
  • Clerical support
  • Call Center Operations
  • Problem-solving abilities
  • Front office management
  • Security D License
  • Administrative skills
  • Recordkeeping
  • Effective planning
  • CCTV experience
  • First responder experience
02/2018 to 01/2020
Security Site Supervisor Paragon Systems Norcross, GA,
  • Detained unauthorized individuals and escorted off-premises.
  • Maintained positive environment dedicated to teamwork and performance.
  • Set team schedules with clear understanding of coverage requirements, individual availability and unique knowledge of each officer.
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
  • Managed security staff schedules for all shifts, minimizing overtime costs.
01/2018 to 11/2019
Front Desk Receptionist Hyatt Pleasanton, CA,
  • Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
  • Created and optimized employee schedules for shift coverage.
  • Scheduled meetings and meeting rooms for internal personnel, partners and clients.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Gathered, sorted, distributed and sent mail and packages.
  • Greeted customers, answered general questions and directed to appropriate locations.
05/2014 to 11/2018
Customer Service Representative Premium Waters Inc. Grand Forks, ND,
  • Set up and activated customer accounts.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented conversations with customers to track requests, problems and solutions.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Trained new employees on procedures and policies to maximize team performance.
Education and Training
Expected in 06/2011
High School Diploma:
Miami Carol City Senior High School - Miami Gardens, FL
Expected in 04/2020
: Medical BIlling Coding
Florida Career College - Miami, FL

Certificate of Completion

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School Attended

  • Miami Carol City Senior High School
  • Florida Career College

Job Titles Held:

  • Security Site Supervisor
  • Front Desk Receptionist
  • Customer Service Representative


  • High School Diploma

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