Security Officer Resume Example

• Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
• Planned and executed in-store promotional events to increase customer engagement and sales revenues.
• Partnered with marketing team to align sales strategy with brand messaging across all communication channels.
• Partnered with sales representatives during customer consultations to strengthen agency and customer relations.
• Tracked weekly sales to develop senior leadership reports for business development planning.
• Oversaw inventory purchases and sales contracts to keep records current and compliant.
• Built loyal and long-lasting customer relationships from day one by providing quality service at all stages.
• Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
• Evaluated customer account information to assess current issues and determine potential solutions.
• Escalated customer concerns, store issues and inventory requirements to supervisors.
• Cross-trained staff members, resulting in increase in customer satisfaction ratings.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
• Supported co-workers by responding quickly to phone messages and following up on complaints
• Formalized sales process to enhance operations and promote acquisition of new customers.
• Delivered high level of service and support to each customer, paving way for future business opportunities.
• Addressed customer service inquiries quickly and accurately.
• Trained new employees each quarter in procedures and policies in order to maximize team performance.
• Translated services for team to serve spanish-speaking customer needs.
• Maintained revenue streams by exhausting every option before offering refunds.
• Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues.
• Used Microsoft Excel to create spreadsheets for inventory tracking
• Prepared and formatted budget spreadsheets and expense reports for daily review
• Offered comparable products at alternate locations to clients when desired merchandise was out of stock
• Assisted co workers and customers in trouble shooting technical issues
• Preformed daily opening and closing routines such as: making sure building is clean and presentable, balancing cash drawer every morning, making bank deposits from previous day, assembling marketing advertisements, making sure security system is on and making sure to lock up every night
• Responsible for opening on time every morning and locking up every night

• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
• Drove sales and add-on purchases by promoting specific item options to customers.
• Helped customers find specific products, answering questions and offering advice
• Assisted customers with account updates, new service additions and promotional offers.
• Trained new team members in cash register operation, stock procedures and customer service.
• Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
• Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
• Worked closely with front-end staff to assist customers.
• Welcomed customers, offering assistance to help find necessary store items.
• Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
• Scanned items quickly to keep lines moving and reduce overall wait time.
• Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
• Troubleshot and resolved issues with cash registers, card scanners and printers.
• Processed customer payments quickly and returned exact change and receipts.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Complete all point of sale opening and closing procedures, including counting the contents of the cash register and balancing drawer
• Cultivated a customer focused shopping environment by greeting and responding to customers in a friendly manner

Executed in season pricing strategies, including promotions and markdowns.

• Followed merchandising guidelines to present visually appealing displays.
  Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Identified potential shoplifters and alert management.
• Stocked and replenished merchandise according to store merchandising layouts
• Cleaned and organized the store, including the checkout desk and displays.
• Processed customer payments quickly and returned exact change and receipts.
• Wrapped items and bagged purchases properly to prevent merchandise breakage.
• Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
• Troubleshot and resolved issues with cash registers, card scanners and printers.
• Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
• Worked closely with front-end staff to assist customers.
• Helped customers find specific products, answering questions and offering advice.
• Learned roles of other departments to provide coverage and keep store operational.
• Properly verified customer identification for alcohol or tobacco purchases.