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security officer resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Hardworking Employee with Exceptional Customer Service, Multitasking, Time Management Abilities, Communications and Interpersonal Skills. 4+ years of Management experience in Rent To Own, Retail and Sales, while servicing Team Leadership and Profitability. 10+ years of experience in Security Field.

Skills
  • Excellent Customer Service Skills
  • Observant
  • CCTV surveillance
  • Criminal law knowledge
  • Screening wands
  • First aid, CPR and AED certified
  • Reliability
  • High Level of Integrity
  • Patrolling
  • Training and Development
  • Administration and Management
  • Team Leadership
  • Outstanding Communication Skills
  • Flawless Attendance
  • inventory Management
  • Negotiations
  • Warehouse Worker Experience
  • Written and Verbal Communication
  • Interpersonal Skills
  • Knowledge of Security Operations and Procedures
  • Staff Training and Development
Experience
Security Officer, 06/2022 - Current
Lenoir Memorial Hospital Kinston, NC,
  • Guards restricted areas to prevent unauthorized entry.
  • Secures personnel and premises by inspecting buildings and patrolling property.
  • Verifies photo IDs and tickets to allow guests passage.
  • Screens visitors and employees for weapons and contraband with hand wands and metal detectors.
  • Supervise property entrances and exits and monitors employee safety.
  • Records required data for incident reports and files.
  • Writes detailed reports regarding daily security activities and notable incidents.
  • Manages employee access, security roles and permissions.
  • Detects and reported unauthorized personnel and activities.
  • Surveys multiple CCTV feeds to closely monitor important areas on grounds.
  • Protects entrances by scanning individuals and bags via manual checks or x-ray machinery.
Customer Service Rep/ Customer Care Rep, 06/2022 - Current
Grady Health System Sparta, GA,
  • Answer questions and educate customers regarding product and services.
  • Move and hook up U-Haul trucks and rentals.
  • Uses smartphone-base U-scan technology to manage rentals and inventory.
  • Provides outstanding service to customers in person or via phone.
  • Clean and inspect equipment on lot including checking fluid level.
  • Prepare rental contracts and invoices for customers.
  • Set up reservations if needed for customers.
  • Maintain the facility, e.g restocking merchandise, also keeping lot clean.
Cashier, 11/2021 - 04/2022
Npc International Delhi, LA,
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
Crew Member, 10/2020 - 10/2021
Five Below, Inc. Bossier City, LA,
  • Packed fast food products in approved containers, cups and bags.
  • Organized and restocked supplies to support operations and team productivity.
  • Served food quickly for positive guest experiences.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Took orders from patrons and input selections into store computer system.
  • Answered customer questions and took orders.
  • Working in a team atmosphere.
Store Manager, 12/2015 - 07/2020
Lenoir Memorial Hospital Kinston, NC,
  • Managed up to 6 Coworkers including selection, training, motivating, evaluating coaching and developing.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Updated and maintained store signage and displays.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Security Officer, 06/2008 - 06/2015
District Of Columbia Housing Authority City, STATE,
  • Screened and a list of families and individuals authorize to enter and exit buildings.
  • Ensured all persons entering building displayed appropriate identification.
  • Contacted authorized families via telephone or intercom to verify expected visitors.
  • Logged date, time and destination of visitors arriving and departing public housing facilities or DCHA Central Office.
  • Monitored all public safety devices such as fire alarms, elevators, and security equipment and responded to all emergencies when activated.
  • Monitored CCTV and completed daily forms such as logs, incident reports and other legal documents.
  • Notified appropriate Housing Management or Proper Authority.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Education and Training
High School Diploma: , Expected in 05/1999
-
Sam Houston High School - Arlington, TX
GPA:
Status -
Certifications
  • Certified Donkey Forklift Operator- 9/8/22 to 9/8/25
  • Certified Propane Forklift Operator- 11/4/22 To 11/4/25
  • Private Security License- 8/27/22 to 8/26/24
  • First Aid CPR AED Certified- 6/27/22 to 6/27/24
  • Class B Commerical Drivers Licenses- 11/15 to 11/28
,

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Resume Overview

School Attended

  • Sam Houston High School

Job Titles Held:

  • Security Officer
  • Customer Service Rep/ Customer Care Rep
  • Cashier
  • Crew Member
  • Store Manager
  • Security Officer

Degrees

  • High School Diploma

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