LiveCareer-Resume

security officer resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Skills
  • Crime Prevention Methods
  • Screening Wands
  • Interior and Exterior Patrol
  • Investigative Skills
  • CCTV Surveillance
  • Customer Service
  • Credit Card Payment Processing
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Translation and Interpretation Services
  • Transaction Processing
  • Verbal and Written Communication
  • Customer Account Management
  • Data Entry
  • Customer Data Confidentiality
  • Multitasking and Prioritization
  • CRM Software
  • Creative Problem Solving
  • Call Documentation
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
Education and Training
Ballou Stay Washington, DC Expected in 04/2011 High School Diploma : - GPA :
Potomac Job Corps Center Washington, DC, Expected in 04/2011 Carpentry Trade : - GPA :
Experience
Casa Colina Centers For Rehabilitation - Security Officer
Pomona, CA, 01/2021 - Current
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Guarded restricted areas to prevent unauthorized entry.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Verified photo IDs and tickets to allow guests passage.
  • Monitored premises and recorded activity in daily officer reports.
Public Storage - Home Health Care Provider
Augusta, GA, 12/2019 - 01/2021
  • Maintained clean and well-organized environment for client happiness and safety.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Assisted with client personal care needs to foster independence and well-being.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Planned optimal meals based on established nutritional plans.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Education Realty Trust Inc. - Customer Service Representative
Durango, CO, 01/2017 - 11/2019
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
US Department Of Labor - Construction Intern
City, STATE, 02/2010 - 01/2011
  • Learned and mastered skilled trade specialties under guidance of expert mentors.
  • Worked productively as lead or helping team member and drove customer satisfaction.
  • Performed demanding physical work over extended periods and modeled positive attitude.
  • Demonstrated best safety practices working at heights and lifting various objects.
  • Understood how to operate and maintain job site equipment safely and for maximum productivity.
  • Assisted with diverse construction challenges to help team and customer.
  • Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
  • Gained independent working skills and guided and mentored less experienced team members.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.

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Resume Overview

School Attended

  • Ballou Stay
  • Potomac Job Corps Center

Job Titles Held:

  • Security Officer
  • Home Health Care Provider
  • Customer Service Representative
  • Construction Intern

Degrees

  • High School Diploma
  • Carpentry Trade

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