Results-driven multi-talented receptionist/security officer with track record of excelling in fast-paced office environments. Strong client relations skills and ability to resolve conflicts and issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in both medical and security terminology, products and services to effectively address and respond to public and personnel inquiries.
Skills
First aid and CPR certified
Crime prevention methods
Observant
Criminal law knowledge
Report writing
Shift work experience
High level of integrity
Security procedures knowledge
Vigilant and watchful
First aid certified
Reliability
Experience
02/2021 to Current
Security OfficerSouthcoast Health System – Middletown, RI,
Investigated alarms and disturbances to maintain safety.
Searched individuals and baggage for devices, weapons and other prohibited items.
Oversaw premises to identify security risks to promote employee and visitor safety.
Provided security presence for over 150 residents and 30 staff members.
Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
Patrolled and secured facility.
Guarded restricted areas to prevent unauthorized entry.
Checked credentials and issued passes before allowing access to property.
Responded to emergency situations quickly to minimize risk and injury.
Answered all incoming phone calls and transferred them to each department desired
Surveilled all areas within facility to identify suspicious behavior.
02/2020 to 11/2020
Nursing AssistantWexford Health Sources Inc – Vandalia, IL,
Assessed vitals and noted medical information to report changes to nursing staff and physicians.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients.
Managed supplies and restocked inventory to promote optimal availability for patient care.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
Engaged with patient family and friends to provide courteous, efficient visit experience.
Provided basic care to over 30 patients by bathing and grooming patients, changing bedding and preparing meals.
02/2018 to 02/2020
Cook SupervisorDepartment Of Health And Human Services – Laurel, MD,
Supervised all kitchen food preparation in demanding, high-volume environment.
Monitored and improved performance of eight team members resulting in three meals produced daily.
Built strong vendor relationships to bring in top ingredients at optimal prices.
Directed staff in dietary field to maintain department objectives, standards, guidelines and budget.
Assessed inventory levels and placed orders to replenish goods before supplies depleted.
Maximized customer satisfaction and team operations by executing command-based structure and staff performance oversight.
Washed utensils, plates and chopping boards between tasks to avoid cross-contamination.
Oversaw kitchen employee scheduling to meet all coverage needs and avoid wasted labor.
Plated food according to restaurant artistic guidelines to promote attractive presentation.
Trained kitchen workers on culinary techniques to increase productivity and boost workflow.
09/2013 to 12/2018
ReceptionistGarg Golden – Henderson, NV,
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Greeted visitors, assessed needs and directed to appropriate personnel.
Answered and directed incoming calls using multi-line telephone system.
Received payments to reflect balance changes. (Ensured that payments were given to in house banker.)
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Maintained daily calendars, set appointments with clients and planned daily office events.
Answered calls to help over 20 peopledaily.
Managed more than 50 incoming calls per day.
Assisted numerous visitors per day by directing to appropriate personnel and answering average of 50 calls daily.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Sorted incoming mail and directed to correct personnel each day.
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Education and Training
Expected in 05/2013
High School Diploma: Water Valley High School - Water Valley, MS GPA:
Expected in
: Criminal Justice Northwest Community College - Oxford, MS GPA:
Expected in 06/2020
Certificate of Completion : Nursing Assistant Oxford Health And Rehab - Oxford, MS GPA:
Expected in 06/2020
Certificate of Completion : CNA Oxford Health And Rehab - Oxford, MS GPA:
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