Dependable retail sales professional with experience in dynamic, high-performance environments. Skillful in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by effectively handling customer requests, needs and problems.
Skills
Dispatch
Conflict resolution techniques
Stationary surveillance
Theft Prevention Training
File and records management
Risk analysis training
Cleaning
Budgeting
Inventory Maintenance
Sales Goals
Stock Control
Logging Paperwork
Database Management
Valid Class A Commercial Driver's License
Work History
05/2020 to Current
Security OfficerSoutheast Alaska Regional Health Consortium – Sitka, AK,
Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Reported suspicious activities and persons to law enforcement.
Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
Contacted law enforcement in case of unauthorized persons, documents and materials.
Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
Authorized entrance papers and granted or denied entrance to building.
Secured personal and company goods against robbery, vandalism and illegal entry.
03/2016 to 10/2021
Pizza Delivery DriverTen Two Twenty Pizza – Rogers, MN,
Demonstrated excellent customer service through positive and professional interaction with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
Handled money with high accuracy, including issuing processing payments, issuing receipts and maintaining control of submitted cash.
Kept delivery vehicle clean and neat to maintain company's professional reputation.
Secured food to prevent loss and maintain freshness during transport.
Protected company's assets by maintaining organized, safe and clean work areas and complying with safety and security standards at all times.
Performed basic housekeeping tasks at restaurant by washing dishes, sweeping floors and properly disposing of trash.
Enhanced company's image by complying with uniform and appearance standards to contribute to atmosphere of teamwork and professionalism.
Performed pre-delivery vehicle preparation, monitored technical equipment and processes and followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote efficiency and food and service quality.
Planned efficient routes to deliver multiple orders per trip and achieve strong performance ratings.
05/2016 to 05/2020
Document SpecialistFirst Financial Corporation Indiana – Mattoon, IL,
Prepared digital files, physical documents and work requests in compliance with company guidelines.
Transmitted documents, organized revisions and tracked changes.
Provided support for document controls and worked with contract documents.
Monitored due dates and deadlines and worked to submit all documents on time or early.
Allocated unique document numbers to internal documents and incoming external documents and tracked in database.
Carefully reviewed all documents and reports for completeness and accuracy.
08/2014 to 03/2016
BaggerFestival Foods – Verona, WI,
Bagged merchandise carefully to prevent damage of delicate items such as bread and eggs.
Retrieved grocery carts and baskets from lot and various site locations.
Performed general cleaning duties by washing windows, sweeping and mopping floors, cleaning bathrooms and dusting displays.
Smoothed check out process by replenishing bag supply and retrieving carts.
Scanned packages and boxes and moved to loading dock for shipment.
Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
Conducted price checks to verify prices of products without proper pricing signage.
Directed customers to appropriate areas in store to assist with locating products.
Completed daily orders with expert picking and packing of shipments.
Greeted guests entering and exiting store to foster customer satisfaction.
Maintained customer satisfaction by assisting with carrying out goods.
Provided product knowledge to help customers select best products.
Completed customer service duties, including returning unwanted merchandise and retrieving specially requested products.
Answered customer inquiries and provided product guidance.
Promoted delivery efficiency by accurately labeling and organizing containers.
Supported team members and management by going above and beyond to meet goals.
Education
Expected in
No Degree: Drafting Technology ITT Technical Institute - High Point, NC, GPA:
Expected in
No Degree: General Studies Southside Virginia Community College - Alberta, VA GPA:
Expected in 04/2011
High School Diploma: Bluestone High School - Skipwith, VA GPA:
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