security officer resume example with 11 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Organized and energetic Residential Counselor with 2 years working with Juvenile clients in milieu environments. Superior time management and interpersonal skills. I also have 3 years experience in social services and criminal justice fields. With experience in group therapy sessions to help participants overcome obstacles. Detail-oriented with superior interpersonal skills. Along with experience with clients and motivating them to develop healthy coping mechanisms.

Skill Highlights
  • Case planning
  • Group behavior and dynamics
  • Child abuse prevention
  • Court procedures familiarity
  • Skilled mediator
  • Child Protective Services (CPS) knowledge 
  • Exceptional problem solver
  • Suicide risk assessments
  • Outreach programming specialist
  • Group homes
  • Passion for social work
  • Sound judgment
  • Crisis Prevention Intervention (CPI) training
  • Natural leader
  • Conflict resolution training
Managed a caseload of more than 50 juvenile clients at any given time. Averted a potential riot by effectively handling a confrontational situation with other corrections team members.
Professional Experience
Security Officer, 05/2008 to 01/2010
Southeast Alaska Regional Health ConsortiumHaines, AK,
Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions. Reported all incidents, accidents and medical emergencies to law enforcement. Responded quickly to medical emergencies, bomb threats and fire alarms. Answered alarms and investigated disturbances. Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates. Issued security badges and visitor passes to all guests. Checked passes and credentials of persons seeking to enter the property. Inspected parking lot to verify that vehicles were properly parked and displayed parking permits. Continuously monitored security cameras and fire, building and alarm systems. 
Delivery Driver, 08/2007 to 01/2008
Jimmy John'sNorcross, GA,
​Loaded and unloaded 1 truck each day. Completed a daily pre-trip inspection checklist before first delivery of the day. Selected the most efficient routes in compliance with delivery instructions and fuel policy. Presented customers with bills and receipts and collected payments for goods delivered. Checked vehicle's fluid levels and tire pressure and scheduled any required repairs. Established long-term customer relationships through prompt and courteous service. Resolved customer complaints and adjusted orders. Operated motor vehicles in a safe and efficient manner. Verified loads against shipping papers. Operated heavy equipment, including forklifts, stair climbers and pallet jacks. Met and surpassed productivity targets and quality standards. Notified branch management of any vehicle safety concerns and issues. Obtained signatures needed to complete and process all paperwork in a timely manner. Answered customer questions regarding shipments. Handled merchandise in accordance with product handling standards. Verified sales orders before loading and unloading merchandise. Reported any errors found on delivery documents to supervisor. Operated manual and mechanical equipment in a safe and efficient manner. Evaluated customer needs and determined appropriate action, referring their questions to management when necessary. Loaded and unloaded merchandise at stores and vendor locations. Pulled customer tickets to fulfill orders. Verified the contents of inventory loads against shipping papers. Inspected and maintained gas, oil and water levels as well as tires, lights and brakes. Obtained signatures on all invoices and credits.

First Sergeant/Drill Instructor, 2007 to 05/2008
Global Aviation ServicesIndianapolis, IN,

​Answered phone calls concerning clients, handled complaints and responded to requests for information. Maintained positive relationships with offenders and their families through weekly visits. Supervised juvenile offenders to monitor compliance with court ordered conditions. Counseled and assisted offenders in adjusting to the community. Worked in collaboration with offenders to engage them in case planning. Assisted in restraining violent and unruly inmates. Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities. Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public. Safely transported inmates to and from work sites. Maintained records and logs of man hours, materials and equipment used. Conducted internal security checks and distributed meals. Continually monitored dormitories for inappropriate activity. Supervised the meal distribution and observed inmates during meals. Conducted pre-trip and post-trip equipment inspections of transport vehicles and equipment. Transported inmates to and from medical and dental appointments, funerals, work details and court hearings. Counseled juveniles on day-to-day reality oriented problems. Apprehended escapees safely while following proper techniques. Supervised inmates during meals, visits, recreation, telephone calls and shower time. Signed in all visitors and completed appropriate visitation log forms. Received property from incoming inmates, provided receipts and inspected items for contraband. Routinely reviewed housing assignments and reassigned inmates when needed. Informed inmates and visitors of rules, safety and security procedures and responsibilities. Maintained communications with all other areas of the facility at all times. Instructed inmates on work details and transported them to work sites. Supervised the activities of adolescents in a residential setting. Enforced resident behavior management system and wrote incident reports for infractions. Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates. Maintained appropriate control, security and well-being of youth at all times. Maintained correct physical head count at all times. Attended regular trainings and maintained appropriate certifications. 
Tire Lube Express Technician, 09/2006 to 2007
Sage DiningBrooklyn, NY,
Completed all repairs and maintenance work to company standards. Planned work and determined appropriate tools and equipment. Responsible for promoting safe and clean working environment. Unloaded incoming inventory and placed products onto shelves. Used hand tools to mount, install, and secure tools. Managed work with little supervision. Oiled and cleaned machines and added coolant to machine reservoirs. Picked, packed, received, and restocked products with forklift, lift truck and stock picker. 
Force Machine Operator, 02/2006 to 07/2006
ChimesMedica, PA,

Trained new operators and implemented new division operator training program to improve retention rates and increase production. Closely inspected equipment for safety problems, leaks and wear and tear. Responded to and initiated proper corrections to process alarms. Communicated effectively with operators and supervisors on a technical level. Planned work and determined appropriate tools and equipment. Reduced downtime during production by maintaining equipment and reducing unnecessary maintenance. Responsible for promoting safe and clean working environment. Reviewed work orders and communicated with prior shift to assess work needs for the day. Took care of facility equipment, grounds, roads and fences. Unloaded incoming inventory and placed products onto shelves. Verified that machine setups conformed to specs. Achieved revenue objective by implementing cost-cutting measures. Maintained inventory for central warehouse of tools and supplies. Managed work with little supervision. Notified supervisors of faulty operations and defective materials.Oiled and cleaned machines and added coolant to machine reservoirs. Performed weekly maintenance assessments. Picked, packed, received, and restocked products with forklift, lift truck and stock picker. 
Diesel Mechanic Helper, 07/2005 to 01/2006
PetcoSan Pedro, CA,

Completed all repairs and maintenance work to company standards. Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly. Planned work and determined appropriate tools and equipment. Processed work orders and prioritized jobs. Took care of facility equipment, grounds, roads and fences. Used hand tools to mount, install, and secure tools. Used measuring instruments to inspect parts. Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies. Managed work with little supervision. Notified supervisors of faulty operations and defective materials. Oiled and cleaned machines and added coolant to machine reservoirs. 
Dishwasher, 04/2005 to 07/2005
SodexoCity, STATE,

Gathered and emptied trash and recycling bins. Wet mopped and spot mopped public corridors, washrooms and classrooms. Cleaned and restocked cafeteria items. Inspected previously washed dishes to check for cleanliness. Emptied all trash cans and replaced liners. Traveled to and from work sites in a timely manner. Removed breakfast and lunch garbage after each meal period. Served orders to customers at windows, counters and tables. Carefully maintained sanitation, health and safety standards in all work areas. Frequently washed and sanitized hands, food areas and food preparation tools. Cleaned food preparation areas, cooking surfaces, and utensils. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Followed all established restaurant practices and procedures. Quickly unloaded product shipments and stocked freezers. Prepared items according to written or verbal orders, working on several different orders simultaneously. 
Residential Counselor, 06/2003 to 02/2005
Bokenkamp - Residential Treatment CenterCity, STATE,

Conducted 15 crisis counseling sessions each week. Interviewed and assessed 6 new clients each week. Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems. Worked with 16 clients with co-occurring disorders. Completed documentation for all clients attending group sessions. Supported residential clients in completing tasks such as toileting, brushing teeth and general hygiene. Administered discipline appropriately and set limits for behavior. Implemented therapeutic plans for each child and recorded child's progress in case file. Communicated with local agencies, schools, churches, courts and employers regarding client involvement and attendance in programs. Developed and implemented suicide-prevention programs in the community. Acted as a role model for clients by exhibiting positive behaviors.
Cashier/Stocker, 2002 to 06/2003
Wal-GreensCity, STATE,
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Trained 3 new employees quarterly. Worked as a team member performing cashier duties, product assistance and cleaning. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Processed and issued money orders for customers. Maintained adequate cash supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Communicated all merchandise needs or issues to appropriate supervisors. Stocked and rotated inventory regularly. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Replenished merchandise shelves with items from the stockroom. Received and processed cash and credit payments for in-store purchases. Described use and operation of merchandise to customers. Maintained friendly and professional customer interactions. Verified that all merchandising standards were maintained on a daily basis. Loaded flat bed by forklift and hand truck. Cleared damaged items and loaded freight. Packed containers and re-packed damaged containers. Used propane forklift to load trailer at warehouse. Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate. Banded, wrapped, packaged and cleaned equipment. Removed pallets, freezer boxes and damaged products from returning trailers. Verified and recorded the count and condition of cargo received. Worked at a rapid pace to meet tight deadlines. 
Remodel Associate, 08/2001 to 2002
Wal-MartCity, STATE,
Assembled components with hand and power tools. Cleaned and finished sub-assemblies or assemblies using hand or power tools. Assessed work for errors or compliance issues and made corrections and modifications when necessary. Certified and skilled forklift operator. Inserted and positioned materials and clamped, spliced and fitted parts using hand and power tools. Determine materials, tools and equipment needed for product orders. Retrieved correct materials from product inventory to perform various fabrication duties. 
Telemarketing Sales Associate, 04/2001 to 08/2001

Increased conversion rates by 82% through various contests and promotions. Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day. Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts. Recognized as top sales generator, increasing sales level by 70%. Consistently met and exceeded department expectations for productivity and accuracy levels. 
Cannon Crewmember 13B10, 06/1998 to 02/2001
U.S. ArmyCity, STATE,

Trained and instructed subordinates and supported units on Field Artillery. Determined elevation and grid azimuths with maps and map overlays. Effective decision-maker in high-pressure environments. Patrolled areas and allowed restricted area access for authorized personnel. Completed multiple fire prevention safety training. Maintained rifles, machine guns, mortars and hand grenades. Evaluated terrain and recorded topographical information. Directed supporting fire to suppress enemy fire and allow troops to maneuver the area. Coordinated operations with armor, artillery and air support units. 
Education and Training
Associate of Arts: Psychology: Christian Counseling, Expected in 2015 to Liberty University - Lynchburg, VA
Emphasis in Christian Counseling, Psychology and Sociology coursework, Criminal Justice coursework, Early Childhood Education coursework, Legal Studies coursework ,Justice and Law Administration coursework,Criminal Law, Criminology, Criminal Investigtion coursework
: Security Guard, Expected in 2008 to Security Gaurd Training - Corpus Christi, TX
Criminal Law, Criminology and Penology coursework
: Detention Officer/Drill Instructor, Expected in 2007 to Justice Boot Camp - Corpus Christi, TX
Law Enforcement and Justice Administration coursework, CPR,
Basic Cadet/Inmate Containment Methods, Cadet/Inmate Transport, Control Room Training, Coursework in Juvenile Justice and Deviance in Society
: Residential Counselor, Expected in 2003 to Bokencamp - Corpus Christi, TX
Coursework in Health and Human Services, Justice and Law Administration coursework, Emphasis in rehabilitation 
balance, counseling, client, clients, data entry, documentation, forms, health and safety standards, laundry, mechanic, meetings, access, office, oil, personnel, philosophy, police, policies, reception, repairs, safety, statistics, supervisor, supervision, teamwork, time management, welding, written
Additional Information
  • Institution: State of Texas Degree: Juvenile Detention Officer-Nueces County Completion Date: 6/13/2007 Description: Certified to be a Juvenile Detention Officer in the state of texas Institution: State of Texas Degree: Non- Commissioned Security Officer Completion Date: 07/10/2008 Description: Ceritifed as a Non-Commisioned Security officer in the the state of Texas by the Dept. of Public safety

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Resume Overview

School Attended

  • Liberty University
  • Security Gaurd Training
  • Justice Boot Camp
  • Bokencamp

Job Titles Held:

  • Security Officer
  • Delivery Driver
  • First Sergeant/Drill Instructor
  • Tire Lube Express Technician
  • Force Machine Operator
  • Diesel Mechanic Helper
  • Dishwasher
  • Residential Counselor
  • Cashier/Stocker
  • Remodel Associate
  • Telemarketing Sales Associate
  • Cannon Crewmember 13B10


  • Associate of Arts

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